Didn't get the package
Didn't get the package, was stuck at the airport. So it got sent back after no one of the delivery people picked it up. I got no notification about it, had to checked it and saw it was returning to sender
关于 Ponggi
数据更新- 网站
- ponggi.shop
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 7 条评价
- 差评回复率
- 81%（38/47 条）
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商家自述
Treasure beautiful memories and important moments, every choice you make will piece together your own unique work. Ponggi products are not only decorations or accessories, but also memorial gifts for family and friends. Whether it is celebrating birth, marriage, any holiday, anniversary or milestone event in life. They are ideal gift choice for boyfriends, girlfriends, fathers, mothers and friends for birthdays, anniversaries, and even Valentine's Day and Christmas.Ponggi has a team of professional designers to provide stylish, personalized gifts. We will help you capture those precious moments and keep them close to your heart. You just need to provide your photos and word, then we can engrave these beautiful moments on your custom souvenirs and gifts to create unique and practical souvenirs for those special days.Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. It is our principle to provide perfect products and services to every customer! We guarantee fast, professional and timely deliveries, because customer satisfaction is our number one priority.No matter where you are, no matter where you are, create unique works of yours in Ponggi, discover and maintain the joy and passion in life.
以上内容由商家自行提供，未经平台核实。Ponggi靠谱吗？
Ponggi（ponggi.shop）在 OK.one 的综合评分为 2.5 分（满分 5 分），基于本站收录的 79 条用户评价，属于购物与时尚分类，口碑较差。53% 的评价为 1 星，差评比例偏高；商家回复了 81% 的差评；近 12 个月新增 7 条。数据最后更新于 2026-10-24。
用户怎么说
Great product and super that it could…
Great product and super that it could be personalised. Good delivery time.
There was a mistake with my first…
There was a mistake with my first command, they make a nieuw command free of charge. The result is much better
Ponggi 回复2023-11-28
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Rogue trader
I would actually rate this seller zero stars however I can't leave a review without a star!! I purchased a bracelet for my mum's Christmas ordering a specific size they have sent the wrong size the bracelet is also doesn't have any authentic silver stamping on it only three digits stamped on the little tag at the end of the bracelet that any one can put on with jeweler stamps so not even sure it's genuine sterling silver other than the sellers say so I have contacted multiple times through email and other social media for returning as this also has to be approved before sending back and the seller has completely ignored me. I'm absolutely furious I'm left out of pocket having to buy another replacement gift.
Ponggi 回复2023-11-25
We apologize for any inconvenience caused. Customer service is of the utmost importance to us and we're happy to hear that. Your feedback will be shared with our team for prompt action. To better help you, we review product details and analyze issues. Rest assured we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.
Disappointed
It looks nice but there is very little contrast between the steel and the cuts meaning it’s hard to see the engraved image. I’m some lights it doesn’t show at all. Overall disappointed.
Ponggi 回复2023-11-25
Dear customers, Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution. Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further. Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services. Have a great day! Sincerely, [[email protected] ]
Everything wrong
Everything wrong, didn’t have help enough and there were problems
Ponggi 回复2023-11-16
Dear customers, Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution. Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further. Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services. Have a great day! Sincerely, [[email protected] ]
Good item was a lot smaller than looked…
Good item was a lot smaller than looked on line also took a while to arrive e mail sent in German which I don’t read but I did get a reply in English to my query
Ponggi 回复2023-11-14
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Nice unique gift
Very well packaged, such a unique product,good quality, sounds not great from the speaker, but we have it on all night without the music.
Ponggi 回复2023-11-14
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
100 percent satisfied
i ordered a keychain and a bracelet for my best friends birthday with a photo of het late dog. they came out perfect! very impressive and good quality too!!!
Ponggi 回复2023-11-10
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
goods provided are of excellent quality…
goods provided are of excellent quality the only problem with ordering was my anti virus software picked up the presence of virus.
Ponggi 回复2023-11-10
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Slow delivery even if paid express
I paid for express delivery but needed a month to get order. No r fund. The item in itself is very cute though and I am satisfied with it
Ponggi 回复2023-10-06
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
!! Untrustworthy seller !!
!!! I am personally very dissatisfied and disappointed with this seller !!! I opted for the option of paying 21€ more for the product to arrive in Austria, in 2-5 days as written on the seller's page, something that seller never honoured. I waited 8 days (I was in transit through Austria) and before continuing the journey to my country I checked the location of the product: it was still in China. I tried several times to talk to the seller, but he didn't show respect or even the slightest desire to make things right. I can’t recommend it to anyone!
Ponggi 回复2023-09-23
Dear customer If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time. Thank you for your understanding
Misleading. Wouldn’t recommend
The photo was tiny against the huge glass heart. Overall misleading and looked silly. Would like a refund but unable to see how to process it
Ponggi 回复2023-09-20
Dear customers We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer! Have a nice day!
Don’t order!!
the package never arrived and they also refused to give me a refund telling me that to get a refund I would also have to pay the shipping costs to get the package back to China, too bad the package never arrived for me and therefore I didn't want to pay any more money for their mistake! beware of ordering from this site that they only steal money, and not even a few
Ponggi 回复2023-09-08
Dear customer If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time. Thank you for your understanding
If I could give zero star then I would
If I could give zero star then I would, the product cost just over £30, it looks cheap and tacky so I can’t possibly give it as a gift, the photo they are using to sell the item looks real nice, and the item I received is cheap and tacky. Will not order from this company again.
Ponggi 回复2023-08-22
Apologies for any inconvenience caused. Customer service is of utmost importance to us, and we're concerned to hear about this. Your feedback will be shared with our teams for prompt action. To assist you better, kindly provide your order number so we can review the product details and analyze the issue. Rest assured, we are committed to making improvements and ensuring your satisfaction. Thank you for bringing this to our attention.
Title
My picture was pretty bad So they contacted me to get a better one to do the best pendant possible Love their professionalism
Ponggi 回复2023-07-31
Thank you for your kind words and positive feedback! We are thrilled to know that you had a great experience with us. Your satisfaction is our motivation to continuously improve and deliver even better service. We look forward to serving you again soon!
Payments and delivery without any…
Payments and delivery without any problems, but missing more informations during the delivery.
Ponggi 回复2023-07-31
Your feedback made our day! We are grateful for your support and trust in our brand. Rest assured, we'll continue working hard to meet and exceed your expectations. Your satisfaction is what keeps us going! Thank you for being an amazing customer.
Awful service
Ponggi 回复2023-07-26
We appreciate your valuable feedback on how we can enhance our services. Your input is vital in our journey towards providing a seamless experience for you in the future. Rest assured, we will take your comments seriously and forward them to our dedicated teams.
Poor quality items
Poor quality items, not worth the price. I bought 2 small light trees with personalised pictures as ornaments for them. I only received one, still waiting for the second one. But the quality was dreadful, the tree was just wrapped with cheap foil all throughout - it’s visibly poorly made. I wish I could return it, but since it’s a personalised item, they won’t accept it, and it’s coming from China, so it would take forever.
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