RPS100A 泳池撇渣器正在充电，但只能持续约一分钟。泳池只清理过一次，没有任何东西被腐蚀。 Pool pure 一次也没有回复我的邮件。不幸的是我是五月份购买的，所以保修期在泳池开放之前就过期了。我将进入没有泳池真空吸尘器的第二个月。我与亚马逊进行了交谈，它是在那里购买的，因为它已经过了保修期，所以他们无能为力。
Poolpurefilter 回复2026-07-09
We’re truly sorry for the inconvenience you've experienced.
We did reach out to you by email in June regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our previous messages?
If you’re still unable to find them, please let us know, and we’ll be happy to resend the information and continue assisting you until the issue is resolved.
D
Daniel Quinn · 写过 1 条评价 · 体验于 2026-06-01 ·
★★★★★
我的 RPS100A 泳池开箱即用……
开箱后，我的 RPS100A 泳池撇渣器无法充电。它快速闪烁蓝色。它从来没有见过水。什么都没有被腐蚀。 Pool pure 每周都会回复我一次电子邮件，我现在已经进入第三周或第四周了。他们提出的建议是不可能的，因为电池根本没有充电。如果我回复他们的电子邮件时他们能回复我的电子邮件，我将不胜感激。
Poolpurefilter 回复2026-07-01
We’re truly sorry for the frustration and inconvenience you’ve experienced.
Could you please provide your order number? We’ll personally follow up with our customer service team to prioritize your case and help resolve it as quickly as possible.
We sincerely apologize again and appreciate the opportunity to make this right.
We’re very sorry to hear about your experience and sincerely apologize for the lack of communication.
Could you please provide your Amazon order number so we can look into your case right away?
Also, please note that our Amazon customer service email is [email protected]. If you contacted a different email address, please send your order details to [email protected], and our team will assist you with your warranty claim as quickly as possible. We appreciate your patience and look forward to resolving this for you.
W
Wayne Wells · 写过 1 条评价 · 已认证 · 体验于 2026-06-03 ·
★★★★★
质量很好！
很快就收到了产品。 漂亮的专业包装。高品质的产品。
J
John Kaprales · 写过 1 条评价 · 体验于 2026-06-05 ·
★★★★★
没有回应
过滤器不适合已发送大量电子邮件以进行退货流程但没有回复！！！没有联系客服的电话！！！！
Poolpurefilter 回复2026-06-15
We’re very sorry for the frustration and inconvenience this has caused.
Our customer service team has already contacted you by email. Please kindly check your inbox (and spam/junk folder) for messages from [email protected] so we can help you with the return process as quickly as possible.
We’re truly sorry for your experience and completely understand your frustration. This is definitely not the level of quality or service we aim to provide.
Please kindly check your email — our customer service team will continue to follow up on your case and work closely with you to resolve the issue. We are committed to making this right and ensuring you’re satisfied.
Thank you for your patience and for bringing this to our attention.
