Poolpurefilter (poolpurefilter.com) has a 4.3 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 78% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
W
Wes Glover · 1 review · Experienced 2026-06-01 ·
★★★★★
The RPS100A pool vacuum
The RPS100A pool skimmer is charging, however it only lasts about a minute. It’s only cleaned the pool once and nothing is corroded. Pool pure hasn’t answered my email once. Unfortunately I purchased it in May so the warranty expired before the pool opened. I’m going into my second month without a pool vacuum. I spoke with Amazon, where it was purchased and because it’s out of warranty there’s nothing they can do.
Reply from Poolpurefilter2026-07-09
We’re truly sorry for the inconvenience you've experienced.
We did reach out to you by email in June regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our previous messages?
If you’re still unable to find them, please let us know, and we’ll be happy to resend the information and continue assisting you until the issue is resolved.
D
Daniel Quinn · 1 review · Experienced 2026-06-01 ·
★★★★★
Straight out of the box my RPS100A pool…
Straight out of the box my RPS100A pool skimmer is not charging. It is flashing rapidly blue. It’s never seen the water. Nothing is corroded. Pool pure answers my email once every week I’m going into my third or fourth week now. They are suggesting things that are impossible because the battery just isn’t charged. Would appreciate if they would answer my email when I reply to theirs.
Reply from Poolpurefilter2026-07-01
We’re truly sorry for the frustration and inconvenience you’ve experienced.
Could you please provide your order number? We’ll personally follow up with our customer service team to prioritize your case and help resolve it as quickly as possible.
We sincerely apologize again and appreciate the opportunity to make this right.
B
Byron · 1 review · Experienced 2026-06-20 ·
★★★★★
No commication
Ordered saltcell through Amazon, shipping was quick, well packaged. Saltcell is no longer functioning as per verification from a test at Leslies Pool. This is well within the 1 year warranty.
I emailed poolpurefilter on Jun13, Jun 16, and just now a few minutes ago. No responses, and yes, i have been checking spam, junk, and trash folders.
Reply from Poolpurefilter2026-06-22
We’re very sorry to hear about your experience and sincerely apologize for the lack of communication.
Could you please provide your Amazon order number so we can look into your case right away?
Also, please note that our Amazon customer service email is [email protected]. If you contacted a different email address, please send your order details to [email protected], and our team will assist you with your warranty claim as quickly as possible. We appreciate your patience and look forward to resolving this for you.
Received product quickly. Nice professional packaging. High quality product.
J
John Kaprales · 1 review · Experienced 2026-06-05 ·
★★★★★
NO RESPONSE
Filters will not fit have sent tons of emails to get the return process going with no response!!!! No phone number to contact customer service!!!!!
Reply from Poolpurefilter2026-06-15
We’re very sorry for the frustration and inconvenience this has caused.
Our customer service team has already contacted you by email. Please kindly check your inbox (and spam/junk folder) for messages from [email protected] so we can help you with the return process as quickly as possible.
Kevin Nozawa · 1 review · Experienced 2026-04-01 ·
★★★★★
I ordered an extra set of pool filters…
I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to be shipped back and I recieved the correct filters shortly thereafter. Wonderful experience
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company.
Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE!
Update: 4/9/2026
We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.
Reply from Poolpurefilter2026-04-01
We’re truly sorry for your experience and completely understand your frustration. This is definitely not the level of quality or service we aim to provide.
Please kindly check your email — our customer service team will continue to follow up on your case and work closely with you to resolve the issue. We are committed to making this right and ensuring you’re satisfied.
Thank you for your patience and for bringing this to our attention.
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply.
And there is no phone number published for support.
I was contacted by customer service after posting this review and a full refund was given. Thank you.
I needed to return an item and Anna was an excellent help. She kept me up to date on how things were going. Even though I had taken awhile to return the item, she cheerfully helped me and to my great satisfaction I was able to return it.
