Poolpurefilter (poolpurefilter.com) has a 4.3 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 78% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered the wrong size filter, got breast cancer and after months of fighting I am cured. I then realized, too late, I had 4 filters that were the wrong type. This company took care of the issue promptly and refunded in full! They have a heart and care about their customers!
The material used and how the material was interwoven speaks for itself.
I purchased a robotic vacuum cleaner for my pool from them and after some weeks of use, it stopped charging. I contacted the company and they were very kind and prompt to solve my problems, particularly Anna that was the person I was interacted with most of the time. In the end, after I provided all the graphical evidence, they made a full refund no questions asked. It is a shame the vacuum cleaner stop charging because I was satisfied with the way it worked and the easiness of cleaning it after each working round.
Customer service was fantastic! I had an issue with a robot pool skimmer product and reached out to the company directly, Anna, the person I corresponded with asked me to supply some info and a video so that their quality department could see the issue and after sending the video I was informed that they would be sending me a replacement product. Very happy since their skimmer is the best one I have tried!
Great product at an excellent price and fantastic customer service. I had a problem with my orginal order but they followed up and made things right. Very well done!
Very pleased with their product! Iris in customer service was very polite and super helpful! Quickly found the part I needed and shipped it out asap! Thanks guys!
It was just the Spa filters that I needed and it was a great price.
The customer service is awesome, we had a faulty filter and the team took care of it immediately and sent us a new one.
Ordering online was easy and the price was competitive. Free shipping was a definite plus.
It was a mistake to order through this company that did not alert me. They had no supplies. It wasn’t until three months later that I got the product and then I had already bought another set.
I was searching for a replacement filter for my pool due to soaring prices on pretty much everything. Obviously, all the big named stores popped up, but then I saw a poolpurefilter.com ad with a ridiculously lower price. I became suspicious, at first, because typically anything price so low is either a scam or a bait-and-switch. I ordered the filter and honestly wasn't sure what to expect. The filter was delivered within a week. When I opened the package I immediately saw I had made a mistake. I hadn't verified the measurements. I contacted them immediately and explained my mistake. Not only did they start the process of sending me the correct filter, they said "just keep the other one and give it to a relative or friend". Who does that this day and age?! It's 6 a.m. and my day is starting with such positivity. They have won me over. I'm not on social media so I'll be screenshotting their email and sending it to all my friends.
Thank you for being willing to give us such an uplifting review on a busy morning. I can't wait to show your review to my coworkers, which has brought me and my coworkers happiness all day long~
53 reviews matching