Great quality filters
Great quality filters! The company was prompt, returned email's quickly.
About Poolpurefilter
Data updated- Website
- poolpurefilter.com
- Category
- Construction & Manufacturing
- Location
- United States · Pico Rivera
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 78% (7/9)
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Is Poolpurefilter legit?
Poolpurefilter (poolpurefilter.com) has a 4.3 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 78% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great filters at a great price.
Good service fast delivery and great…
Good service fast delivery and great product
Bait and switch
I thought I was buying from poolpure but it appears fulfillment was filter care. I accidentally ordered the wrong filter and now ups wants more to send it back than the cost of the filter. Now I am stuck with a filter that I can’t use. Never again will I purchase from you again!
Reply from Poolpurefilter2025-09-30
We're sorry to hear about your experience. According to our return policy, if the return is due to ordering the wrong item, the return shipping costs are the buyer's responsibility. We fully understand your feelings and apologize for the inconvenience this has caused. Your feedback is invaluable, and we will work hard to improve our communication and service to avoid similar situations in the future.
I purchased a POOLPURE PLFPXST150…
I purchased a POOLPURE PLFPXST150 filter for my pool… after about 3 months it started to deteriorate… I contacted customer service and Anna was very quick to respond… and she stated she was sending me a free replacement … it has a 1yr manufacture warranty ! Thanks you Anna for all your help! :)
Easy to order
Easy to order and received filters right away. Thank pool pure!
Skimmer arrived and worked great,but…
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on
Excellent customer service
I purchased one of Pool Pure's robot skimmers and despite a recent power issue the product was working great. I contacted customer service at PP and Anna worked with me to resolve the issue. She provides excellent customer service and is quick to reply to messages. All in all I'm not judging PP harshly for the robot's problem as Anna and the PP team were great to work with.
Anna provided amazing customer service…
Anna provided amazing customer service and was extremely helpful. Because of Anna, I have a very positive perception of Poolpurefilter. I know that Anna went above and beyond for me and I am thankful!
Pool Filter Tear
Pool filter developed a tear after 2 weeks of use. Reached out to the company and they sent me a new filter free of charge. Great customer service. Thank you.
I emailed Poolpure to request advice
I emailed Poolpure to request advice or suggestions for a skimmer that had stopped charging properly - more than 30 days after purchase and no longer within the return period. Anna responded promptly, providing helpful pictures and diagrams to try. After attempting repair, she provided an unexpected refund! Her emails were courteous, prompt and helpful. Very much appreciated.
Prompt delivery
Prompt delivery. Reasonable, fair, competitive prices. Repeating customer.
High Fives to customer service
We have used Poolpurefilter many times before, and have always had a backup filter on hand. We installed the backup filter purchased 6 months ago, but was defective. Customer service responded promptly, and sent me a new one.
Great service
Great service! My original product was damaged and they sent me a new one with no hassles!
Customer Support
I ordered the pollute robotic skimmer. Item arrived promptly, worked great but stopped charging after several months of use. I contacted pollute, and working with Anna, they offered a full refund. A great company, just sorry the unit did not last. I loved how it kept my pool clean. Thank you Anna for your prompt service.
Quick service
Quick service, reasonable price, quality prooduct
Ordered a second replacement for my…
Ordered a second replacement for my Hayward pool filter, first one still going strong after a year of 24/7 use. Had to email support about a small shipping delay, Iris was very helpful. Filter arrived in about 2 weeks. Thanks!
Placed an order online
Placed an order online. Never received any tracking number. There is no phone number to contact. Emailed three times before receiving any answer. Zero in customer service
Reply from Poolpurefilter2025-05-19
We sincerely apologize for the inconvenience and frustration caused by the delay in communication. Our customer service team responded to your email on May 8th and included your tracking number in that message. According to the tracking information, your order has already been delivered. It’s possible that our email may have ended up in your spam or junk folder, so we kindly ask that you check there just in case. Please feel free to reach out if you have any further questions. We’re happy to assist further. Thank you for your patience and understanding.
Fast shipping and great service.
Affordable pricing and efficient…
Affordable pricing and efficient delivery