在 Power Home Remodeling 完成我的屋顶、窗户、壁板和前门后,我对自己的经历感到非常失望。
最近,我从儿子的窗户往外看,发现屋顶上散落着许多钉子。需要明确的是,我不知道屋顶是否存在实际问题,钉子是否从安装的东西上松动,或者一盒钉子是否被意外留下并溢出。这正是我联系 Power 的原因。
我所知道的是,在这样一个重大项目之后,我不应该负责检查屋顶、弄清楚钉子从哪里来,或者自己清理它们。
我第一次打电话就断线后,花了大约 35 分钟才终于联系上某人。不幸的是,该代表对这种情况几乎没有表现出同情心。我被告知,因为我目前没有遇到泄漏或确认的损坏,所以下一次可用的预约可能要到十月才能进行。她说她会留下一张纸条,看看是否有人可以早点过去,但没有真正的紧迫感或保证。
这样的回应是极其令人失望的。我知道需要优先考虑紧急情况,但在大型外部工程结束后屋顶上散落的钉子不应被视为轻微的不便。至少,我希望鲍尔能够掌握主动权,派人检查情况,确定发生了什么,并安全地拔掉钉子。
在信任 Power 为我家进行多个重大项目后,这让我对后续服务和整体责任感到非常失望。
Thank you for taking the time to write this review. We sincerely apologize for the frustration you experienced while working with us and while waiting for your service appointment. We regret that our team couldn't provide you with an earlier service appointment. We take our service commitment seriously and would appreciate the opportunity to learn more about your service experience and project details so we can best assist you. Please reach out to us at [email protected] with your project number, home address, and phone number so we can locate your customer profile and help facilitate a solution that addresses all of your outstanding concerns.
我不能评价他们的安装或产品,因为它从来没有走那么远。我的问题是他们非常激进的销售策略。上周,#1 人来到门口告诉我,我的一些邻居正在对他们的窗户进行估价(事实证明这是一个谎言),我有兴趣吗?我正在考虑在未来的某个时候安装新的窗户,所以我和他聊了几分钟。他问房子有多久了等等。所有这些东西都是公开的,所以我回答了。他说他会给我留下信息(他从来没有这样做过)。然后他想要我的电话号码。我说绝对不是。他解释说,这只是一次安排估算的电话。我再次说不。他耸耸肩说再见。我以为事情就这样结束了,但五分钟后,第二队来了。这个团队也问了我同样的问题。我一直告诉他们,他们的一位同事已经过来了,那人说:“是的,我们和他谈过你的事。”那挥舞着一面巨大的红旗。我意识到这是双打的情况,而二号队是大佬。然后我告诉他没有电话号码。他重申这将是一次性的电话。然后他问我,如果我买了一辆车,我没有提供我的社会安全号码吗?我告诉他不,因为我做或不做都与他无关。他又问了我几个同样的问题,我觉得我已经受够了。我告诉他,没有数字就没有数字,感谢他和他的搭档过来,然后回到了里面。我对这家公司进行了研究,从许多评论中发现我并不是这种销售策略的唯一“受益者”。我确信一旦“估算”准备好,我就会奋力拒绝公司的要求。我很高兴我没有提供我的电话号码并得到这个估计。这个故事的寓意是,你看到邻居的某人的衬衫上有“Power”标志,如果你愿意,请务必与他们交谈。但要小心。这些人似乎接受过“削弱前景”销售策略学派的培训。不幸的是,因为这个网站上的许多人似乎对这项工作感到真正满意。但这是一个永远不会成为 Power Home Remodeling 客户的潜在客户。
Thank you for taking the time to write this review. We would like to sincerely apologize if you’ve had a bad interaction with us. Without further details, we're unable to address your concerns directly, but we would appreciate the opportunity to learn more about them. If there is anything we can do to assist you, please reach out to us at (888) 736-6335 and select option 1 when prompted.
我们从 Power 购买了具有终身保修的窗户。安装后不久,窗户开始在玻璃之间泄漏气体。此时,13 个窗口中除了 2 个之外,所有窗口都呈现棕色雾状。当我打电话要求更换它们时,我被告知每扇窗户都要花钱。显然,我必须承担电动车窗的一些经济负担,而不是确保他们的制造商首先制造出好的产品。安全自己的时间和头痛。去不同的窗口公司。
Power Home Remodeling 回复2026-07-31
Thank you for taking the time to write this review. We sincerely apologize for any frustrations or inconveniences you experienced throughout the warranty process. We'd like to provide some additional context regarding this product's limited lifetime warranty.
Unfortunately, the product in question was discontinued by the original manufacturer, who elected not to develop an alternative replacement solution. In response, POWER invested heavily in developing a compatible replacement option and retooling a production line so that replacement products could continue to be manufactured. While we have worked to preserve support for these products, there are additional costs associated with production, and a small portion of those costs are shared with the homeowner.
We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please know that this situation is not ideal for us either, and we continue to invest resources to support affected homeowners. If you have any additional questions or concerns, please reach out to us at (888) 736-6335, option 2.
Thank you for taking the time to write this review. We sincerely apologize for any inconvenience caused throughout your interaction with us. When it comes to you having to be present with your wife, we have a policy that requires all homeowners and decision-makers to be present before moving forward with any home improvement project.
At POWER, we believe communication is key, and we apologize that this wasn't explained in more detail when your estimate was scheduled. Our goal is to have all decision-makers, including spouses and any other co-owners, present when we come out so that everyone can receive the same information at the same time and make any adjustments together. Having all parties present ensures everyone is on the same page and allows us to proceed confidently with the next steps.
We acknowledge that every household has its own decision-making process, and we want to respect your needs as much as possible. However, the last thing we'd want to do is make major changes to a home without the consent of all homeowners, which is why we ask for everyone to be present. There are cases where one party may not be aware of certain aspects of the project, which can lead to headaches and expensive changes later down the line.
Again, we did not mean to insult you or be difficult. We simply want everyone to be happy and informed regarding the project for their home, which is why we ask that all homeowners and decision-makers be present.
Thank you for taking the time to write this review. We sincerely apologize for any undue inconvenience or frustration you've experienced while working with us. After reviewing your project notes, we were pleased to see that you've since been in contact with our team and have scheduled a service appointment.
We're confident this appointment will address your concerns, but if you have any additional questions or need further assistance afterward, please don't hesitate to contact our Service team at (888) 736-6335 and select option 2 when prompted.