Hi,
Thank you very much for your feedback. You can change your learning path so that you are at the correct level. You can change this anytime in the app by clicking on "Adjust Plan".
Thank you very much for your feedback regarding the boys' recognition. I'll be sharing this with the product team.
All the best.
Daniel
Praktika
Hi Roger,
Thank you very much for your message, and I apologize for this mistake. We take the refund policy into consideration, considering the date the message that you sent us. In this case, the second message you sent us goes outside the refund policy, but I understand if you contacted us previously with a refund request, so I'm very happy to look into this.
It might be the issue that we didn't have the right information about your son's subscription. Please send me an email to my personal email with the user ID of your son's practical all your songs email so that I can check on your system for the payment. I'll be very happy to give the refund for you.
[email protected]
Thank you very much, and we're happy to look into your email.
Thank you.
Daniel
Praktika
Hi Johannes,
Thank you very much for this feedback regarding both the video, the voices, & the pronunciation. I'll be reporting this to the product team so that they can revise. You're very welcome to send me an email so that I can check your profile.
Thank you very much for your feedback again.
This is very useful.
Daniel
Praktika