Prepterminal Instruction

Hi Kyle, We're sorry, this was a genuine technical failure on our side, not an attempt to take anyone's money. For a limited period, some orders were charged successfully but the course was not attached to the customer's profile, so the account showed no course and no order. Once we found the problem we corrected it and reached out to affected customers, and refunds have been issued wherever customers were eligible. We're sorry that our reply to your email did not reach you in time. If you would like us to restore access to your TSA course or confirm the status of your refund, please contact [email protected] with the email address used at checkout and we'll sort it out quickly. — The PrepTerminal Team

Hi Adham, Thank you for taking the time to write this and we're sorry for the experience. A technical fault on our side meant that a number of orders placed around that time did not unlock course access automatically, which is exactly what you describe. We identified the cause, fixed it, and contacted every affected customer directly. Where a refund was appropriate, our support team has already processed it. This is not the standard we hold ourselves to, and we apologise for the delay in getting back to you. If you still don't have access or would like us to look at your order, please write to [email protected] and we will resolve it for you. — The PrepTerminal Team

你好 Will， 感谢您的详细反馈，我们很抱歉，不仅因为课程未达到您的期望，更因为您的退款请求没有得到回复。一个月没有回复是无法辩解的，我们深表歉意。 关于内容本身："最佳和最差回应"格式反映了 FireTEAM 评估中使用的情境判断风格，但您对视频呈现方式的意见是合理的，我们正在重建这部分材料。像您这样的反馈正是推动这些决定的原因，感谢您的详细说明。 —— The PrepTerminal Team

Hi Lexi, We're sorry, this was a technical fault on our side, and we understand why it looked the way it did. For a period, some completed orders were not correctly linked to the customer's account. The payment went through, but the profile showed no course and the access link redirected back to the sales page instead of opening the QuickPass course. We identified the cause and fixed it, then contacted the affected customers directly. Refunds have been issued wherever customers were eligible. This falls well short of the standard we hold ourselves to, and we apologise for the frustration this caused. — The PrepTerminal Team

Hi Nicholas, Congratulations on passing and thank you for such a useful review. The scoring errors you hit are a known fault in a small number of quizzes where the correct answer wasn't mapped properly. We've fixed the cases we've identified and are working through the rest of the library. If you remember which questions they were, send them to [email protected] and we'll go straight to them. We deliberately pitch our practice tests slightly harder than the real exam, so it's good to hear that worked as intended. Best of luck in the role. — The PrepTerminal Team

你好 Allston， 感谢您的反馈，听到这个消息很高兴，也祝贺您通过考试。模块化分解和真实的练习格式是我们投入最多精力的两个部分，知道它们发挥了作用，我们感到很欣慰。 —— The PrepTerminal Team

感谢您的反馈。虽然措辞直接，但大部分内容确实中肯，所以我们选择正面回应而不是为无法辩护的事情辩解。 Wonderlic 材料中的错误确实存在。课程目前正在全面重建——文本正在重写，每道练习题都在对照答案重新核对。您描述的错配答案源于部分题目与答案的关联方式存在问题，我们已在发现处修复，并正在对整个题库进行全面审查。 没有回复您的问题是我们最感不安的部分。这种情况不应该发生，我们正在审查支持消息的流转机制，确保它们能送达我们手中。 关于访问期限：我们的课程以固定期限出售，而非永久购买，这一点在结账前的产品页面上已有说明。这确实可能让人不满，但我们并非在付款后才突然告知。 —— PrepTerminal 团队