Prettytina is a leading international online fashion clothing store. Focusing on the very latest in affordable fashion style women clothing, we provide thousands of the latest in chic product lines, to give maximum choices to our valued customers from all over the world. We provide fantastic service and still work hard to improve it.
Do not buy from this website. Be aware that these items ship from china and if you need to return anything you are responsible for taxes and shipping costs back to china. My items arrived damaged and wet after being in transit for about 2 months. Do not recommend. They keep offfering me 30% off the next purchase instead of facilitating a refund.
Prettytina 回复2023-04-28
We're sorry to hear about your negative experience with our website. We take all customer feedback seriously and would like to address your concerns. We apologize for any issues with shipping and the condition of your items upon arrival. We strive to provide high-quality products and shipping, but we understand that things can go wrong during transit. Regarding your return, we understand that the cost of shipping and taxes can be frustrating, but unfortunately, these are standard policies for international returns. However, we would like to work with you to find a solution that works for you. Please reach out to our customer service team with your order number and we'll do our best to assist you with a refund or exchange. We appreciate your feedback and hope to resolve this issue as soon as possible.
Don’t buy from this website its loose loose for the customer . I purshased a a dress that cost me 49$ I thought thr purshase didn’t not go through because my bank declined it so I reorder to make sure I get it for my Birthday, come to find out it did go through so I received two dresses . I wasn’t satisfied with the fit, so I get the info for the refund because Ofcouse they don’t send a return label either , when I go to UPS they charging 75$ to return if I go with a China return company it will cost $525.00 . This company doesn’t care about customer satisfaction. Don’t waste your money . In my book these people just taking people money without a care. The worst !!!!!
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We would like to clarify that we do offer returns and refunds for our products, and we apologize if this was not communicated clearly to you. We also understand that the return shipping costs may be expensive, especially if you are returning the item from a different country.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
This company is a scam. They refuse to give me support. They are using methods are intended to ensure that all customers will not get a full refund. Does anyone has more information to procede with a lawsuit against this fraudulent company?
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we apologize if we fell short in your case.
We would like to clarify that we are not a fraudulent company and we do not intend to prevent customers from receiving a full refund. We offer a return and refund policy for our products, and we strive to provide excellent customer support to all of our customers.
We would like to work with you to find a resolution to your issue. Please reach out to us directly so that we can discuss this matter further and find a solution that is satisfactory for both parties.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I placed an order in October of 2022 - I have been emailing customer support since November of 2022 - I have not received an email response, a refund, or my item. Awful customer service, Not a good online shopping experience.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we apologize for any inconvenience caused.
We understand that you have been waiting for a response from our customer support team since November of 2022, and we apologize for the delay in our response. We would like to work with you to find a resolution to your issue.
Please reach out to us directly with your order details so that we can investigate this matter further and find a solution that is satisfactory for both parties. We appreciate your patience and understanding in this matter.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we apologize if we fell short in your case.
We would like to clarify that we are not a scam company and we take pride in offering high-quality products and excellent customer support to all of our customers.
We would like to work with you to find a resolution to your issue. Please reach out to us directly so that we can discuss this matter further and find a solution that is satisfactory for both parties.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
If I could leave zero stars, I would. The dress I received is not what
was pictured. It is pure white. On the model it appears white and
nude. The feathers on the wrist were not full at all and were more
like strings. Please do not order from this company. I believe majority of the reviews on the items are FAKE! The shipping takes too long and the communication is terrible. I tried to return the dress for a refund but I was told it would cost more to send back and be more time consuming, rather than to just keep it. The customer service rep even suggested for me to sell it if I didn’t like it. I was then offered 30% off my next order. Keep your discount, I would never order from this site again. This is a scam site. Half of the items I saw on the site are also on AMAZON! Please don’t be fooled by pictures because what u get is not what u paid for.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we apologize for any inconvenience caused.
We would like to clarify that we do not intend to deceive our customers and we strive to provide accurate product descriptions and images. We apologize if the dress you received was not as pictured.
We offer a return and refund policy for our products, and we apologize if you were not satisfied with the options provided to you by our customer service representative. We would like to work with you to find a resolution to your issue.
Please reach out to us directly with your order details so that we can investigate this matter further and find a solution that is satisfactory for both parties. We appreciate your feedback and we will take steps to improve our services.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Overpriced. I also bought 2 pieces for almost $200 ( i had used coupons and stuff ) and they brought me the wrong order then i tried to return or at least get a new dress cause it was my birthday dress and they didn’t even reply to my stuff . DO NOT GRAB ANYTHING FROM HERE
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
I really wish I would have checked the reviews before I made a purchase. It took over a month to receive my items and the dresses I purchased did not look like the same as on the website. I contacted customer service only for them to offer me a 30% discount on my next order, I explained to them that I would rather return the items and asked for the returns information. It's been 2 weeks and I'm still waiting on a response. Terrible customer service.
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
DO NOT ORDER!!!! I ordered shoes from here , they are the most horrible looking shoes I’ve ever bought. They were the orange strappy shoes. They came out the box falling apart. I wish it would allow me
to show a picture. They say you get what you pay for , they were $19.99 but they look like they were $5.00 . Just HORRIBLE!! Do better Pretty Tina please.
Prettytina 回复2023-03-30
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we apologize for any inconvenience caused.
We would like to clarify that we do not intend to provide low-quality products to our customers. We take pride in offering high-quality products and excellent customer service.
We offer a return and refund policy for our products, and we apologize if you were not satisfied with the shoes you received. We would like to work with you to find a resolution to your issue.
Please reach out to us directly with your order details so that we can investigate this matter further and find a solution that is satisfactory for both parties. We appreciate your feedback and we will take steps to improve our services.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I ordered 2 dresses for a party and a day later a realized that I wouldn't get them on time. So I noticed that I hadn't received a email confirmation yet for the order so I email the company asking then to cancel my order. They refused to cancel said that the order was already received to be processed, they have the worst customer service. When I received the dresses they little looked like the material is the type you use to make nursing home blankets. It was stiff and hard and itchy as soon as I tried. I reached out to ask foe the return address they answered and offered me 10% back or 30% towards my next purchase so pay on my own to send them to China. I email them back so many times after that buy never got a response. So please don't wasted your money, I'm pretty sure most of the reviews on their site are fake.
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
DO NOT ORDER FROM PRETTY TINA. I placed an order on February 7 and did not receive the order until over one month. Processing and shipping on website says 7-12 days, after 14 days it says my order was not processed yet. I reached out to customer service, they were not helpful and did not provide and ETA on when it will be shipped after I asked. Another week goes by, no new updates, reached out to customer service asking if they are a legit company or if I need to file a fraud complaint with my bank, then customer service decided to ship the order a few days later. Product was okay quality, I ordered a small and fit like a large. I will not be returning it because it was a hassle to get my order in the first place and dealing with customer service and I have a feeling I would not get my money back either way. Will never be purchasing from this website again
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
SCAM I ordered my birthday dress feb 16 it is now march 2 DO NOT ORDER FROM THERE
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
I ORDERED A OUTFIT 2/1/2023, FOR MY BIRTHDAY, AND I STILL HAVEN’T RECEIVED IT, THEY RESPONDED THEIR EMAIL DAYS LATER, AND NOW THEY WON’T RESPOND
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
Ordered from them January 24th it is now Feb 26th no response from them no update I keep on emailing them no one is contacting me and I feel very much SCAMMED! STAY AWAY FROM this site!
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
Please stay AWAY from this site. It is a SCAM. I am still waiting for an item I placed an order for since last month in January. One item out of the 2 I order finally came and the item was very cheap looking and smell like fish. I don’t even want the other item I’m waiting for and will just take the loss on my money for both items. I am not wasting my time to return it because it took too long just to receive one item out of the 2. STAY AWAY from this site and their cheap material clothing.
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
I LOVE my dress! I saw the reviews about people not getting their orders, It was too late to cancel, I was really scared, but It came!!!☺️ I’m so happy with this purchase, it took about (3) weeks to arrive. Thanks so much!!!
Prettytina 回复2023-04-26
Thank you for taking the time to leave a positive review of your recent purchase from our website. We are thrilled to hear that you love your dress and that it arrived safely and in a timely manner.
We understand that there may have been some concerns about the delivery time, but we are glad to hear that your order arrived within the estimated timeframe. We take pride in offering high-quality products and excellent customer service, so it's great to know that we hit the mark for you.
We appreciate your business and hope that you continue to enjoy your new dress. If you have any questions or concerns in the future, please don't hesitate to reach out to us.
Thank you again for choosing our website!
SCAM of a company. They never shipped out my items and rarely respond to inquiries. I had to file a dispute with my bank in order to get my money back as they would not issue a refund even though they haven’t even shipped the items. They claim you receive your order in less than 2 wks but it’s been over a month and has not even been processed.
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
I would never order anything from them again I purchased something and it was too small try to return it never get a email back with the address to send it back.. Still haven't heard anything back with a address to send the item back so I can exchange it This is definitely not a good company to shop with Please do not do business with these people at all
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
Horrible return policy. I will NEVER buy from this company again....shoppers be ware!!!!
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
They take forever to process after they take your money take forever to ship and forever to respond to customers
Prettytina 回复2023-03-30
Hi, we are so sorry about your purchase experience, could you contact us with order number via email: [email protected] , we will do best service for you.
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