PrimoTV LLC

Thanks for the review , you can contact us for the second tv support

Thanks for the review

Thank you for your support

Thank you for your feedback and for your kind words about our pricing and support. We’re sorry to hear about the lag you’re experiencing. Even with a strong internet connection, certain device or app settings can cause buffering, but our team can usually resolve this quickly. Please contact our support so we can help optimize your setup.

Thank you for sharing your experience with us. We’re sorry to hear about the frustration you encountered. To clarify, the IBO Pro Player is included free of charge for one year with an active subscription. In order to activate it, our support team simply needs to complete a quick verification and setup with the customer. We regret that this step wasn’t completed in your case, which led to the misunderstanding. Regarding the buffering you experienced, this is not the experience we aim to provide. Playback quality can be influenced by device settings, internet stability, or app configuration, and our team is always available to assist in optimizing these for smooth viewing. We’d really appreciate the opportunity to assist you directly, activate the player properly, and address any playback issues you may have faced. Please reach out to our support team so we can resolve this for you as quickly as possible. Kind regards, PrimoTV Support Team

Thank you for your feedback. We’re sorry to hear about this experience. A “download failed” or loading issue is usually related to a temporary app, device, or network problem and can often be resolved quickly with the correct setup. Unfortunately, without contacting our support team, we’re unable to diagnose or fix the issue. We’re always available to help and would be happy to assist you in getting everything working properly. Please reach out to our support team so we can look into this for you and provide a solution. Kind regards, PrimoTV Support Team

Thank you for your support. We’re happy you enjoyed our service.

Thank you for your great feedback. We truly appreciate your support!

We’re truly sorry to hear about your experience and understand how frustrating this must feel. That’s certainly not the impression or experience we want anyone to have. While our setup works smoothly for most customers, some devices or app environments may require a quick manual check or alternative installation method. When this happens, our support team is available to guide you step by step and resolve the issue promptly. We genuinely want to help you get up and running and turn this around. Please reach out to our support team directly so we can review your case and assist you properly. Thank you for sharing your feedback—it helps us improve. Kind regards, PrimoTV Support Team

We’re grateful for your feedback. Thank you for trusting us.