PrimoTV LLC

Thanks for your feedback — and sorry to hear about the freezing and the favorites not saving on your side. To help fix this quickly, could you please contact our support with: the device model (and app version), your account email or order ID, and a short video/screenshot showing the issue? In many cases, freezing can be improved by updating the app/device, clearing the app cache, and checking available storage. For the favorites issue, our team can verify whether it’s linked to a sync setting or a device-specific bug and guide you step by step. We’d really like to get this resolved for you.

Thanks for the honest feedback, and I’m sorry the service didn’t meet your expectations — especially regarding freezing and the value compared to your previous provider. Freezing isn’t the experience we want anyone to have, and we’d like to take another look with you because it can sometimes be caused by device/app settings, network routing, or server selection. If you’re open to it, please reach out with your device model, app version, and the time(s) the freezing happens, and we’ll run checks and guide you through the best setup. We also appreciate you acknowledging our support team — they truly do their best. If you decide to give us another try, we’ll do everything we can to stabilize the service and make sure you feel the pricing is justified.

Thanks for sharing this, and I’m sorry for the frustration — especially after upgrading to Premium/Elite expecting those features. Parental controls and the guide/EPG setup can depend on the app/device you’re using and the configuration method, so if support couldn’t get it working, we’d like to escalate it properly. Please reach out again with: your device model (and app name/version), whether you’re using an IPTV player (and which one), a screenshot of what you see when trying to enable parental controls / load the guide. We’ll verify what’s included in your package, confirm compatibility on your setup, and either get it working or provide a clear resolution. We appreciate you noting the value, and we’d like to turn the frustrating part into a fixed one.

Sorry to hear that — buffering “always” is definitely not the experience we want you to have. If you’re willing, please contact support with: your device model + app name/version your internet speed test result (download/upload) whether you’re on Wi-Fi or Ethernet the approximate time(s) buffering happens With that, we can check your connection route, server load, and recommended settings to stabilize playback. We’d like the chance to fix this for you.

I’m sorry for the experience you described — especially not receiving what you expected and then dealing with slow loading and movies stopping mid-playback. That’s understandably frustrating. We’d like to look into this properly and fix it. Please contact our support and include: the email used for your order (or your order ID), confirmation you’re using Formuler Z10 Pro Max, the app/player name + version, and (if possible) the movie titles and the approximate time it stopped. With those details, we can verify your order delivery status, check your account configuration, and troubleshoot the playback issues (often related to player settings, cache/storage, or server selection). If we can’t resolve it quickly, we’ll also review a fair resolution based on your case.

Thanks for the feedback — and sorry you’re seeing slower performance during peak hours/weekends. That usually points to congestion (either on the route from your ISP or higher traffic on certain servers). Please message support with: your device model + app/version, your country/ISP, the exact times it slows down, and whether you’re on Wi-Fi or Ethernet. We can check server load, switch you to the best server/region for your location, and share recommended settings to improve stability during peak times.

I’m really sorry about this experience — especially since you relied on our money-back guarantee and then couldn’t even access the service due to the guide page endlessly loading. That’s not the standard we want, and you also shouldn’t have been left without a clear response. We want to review your case immediately and resolve it fairly. Please contact us again and include: the email used for your purchase (or order/transaction ID), the device/app you used, and (if possible) a screenshot/video of the guide page stuck loading. Once we have that, we can confirm your eligibility under the money-back guarantee and proceed with the appropriate resolution. If you were ghosted, we’ll also escalate this internally so you get a definitive answer and aren’t left waiting.

Thanks for the clarification — but we should’ve handled this more professionally. For the Essential package, the VPN/network requirement is mentioned on our website, but we understand it can be easy to miss during purchase. We’re reviewing the wording/placement to make it clearer. That said, a black screen after a working setup isn’t something we want customers to deal with, and “just use a VPN” shouldn’t be the only answer. If you share your order email/ID + device/app, we can check your account status and help you get it working reliably — and if it still isn’t usable, we’ll review an appropriate resolution.

Thank you for the honest review — we really appreciate it. Sorry about the occasional loading and freezing. That’s not ideal, and we’d like to help reduce or eliminate it. If you’re willing, please message us with your device model, the app/player name, whether you’re on Wi-Fi or Ethernet, and the approximate times it happens. We can recommend the best settings (and server/region if needed) to improve stability so you don’t have to exit and re-enter during a show. Thanks again for giving it a try and for recommending the 1-month test — we’ll do our best to make your experience consistently smooth.

Hi Mark, thank you for sharing your feedback. We’re genuinely sorry to hear about the buffering issue and the delay in follow-up. This isn’t the experience we aim to provide. We checked your case under reference #P1285 and noticed the message was left pending while we were reviewing your device/app configuration. Our support team has now reopened your ticket and will be reaching out to you directly to resolve this immediately. Buffering is almost always related to app settings, Wi-Fi/router configuration, or server routing, and we will walk you through optimized settings to ensure smooth playback. We’re committed to getting this fixed for you. Thank you for your patience — we’ll assist you step-by-step until it’s fully resolved.