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Extremely disappointing experience — my first bulk order completely changed my opinion of this company.
I really wanted to have a positive experience with PrintDoors because my first impression of the company was actually phenomenal. Their team was responsive, reassuring, and made me feel like I had found a production partner I could potentially grow my business with.
Unfortunately, after trusting them with my first bulk customer order, my opinion changed completely.
I run an online business, so when I use a production partner, I am putting my own brand reputation in their hands. My customers don’t know the manufacturer behind the scenes—they know MY business. That means I need to be able to trust that the products being produced and shipped directly to my customers meet a reasonable and consistent quality standard.
This order left me dealing with exactly what I was trying to avoid.
My customer contacted me after receiving the products and gave me extensive feedback about the quality. Among the issues she reported were noticeably different shades of pink between coordinating products using the same artwork, concerns about the quality/material of the mouse pads, an extremely strong odor from the tote bags, and towels with a material/feel that was nowhere near what she expected.
The most upsetting part was hearing my customer tell me that she had purchased these products for upcoming vendor events and felt embarrassed to present several of them.
As a business owner, that is devastating to hear.
I now have to repair that customer relationship and potentially refund products because I refuse to leave my customer paying for items she’s genuinely unhappy with.
What makes this experience even more frustrating is that I had concerns BEFORE this bulk order was completed. I encountered an issue involving their system/payment process and felt pressured to make an additional payment despite explaining that there appeared to be a problem on their end. I continued forward because I was repeatedly reassured and wanted to give the company an opportunity.
I wish I had been more cautious.
I am also extremely concerned about a finished product arriving with such a noticeable odor that my customer immediately complained about it. If you’re operating a print-on-demand/dropshipping business where products ship directly from the manufacturer to your customer, quality control is EVERYTHING.
We don’t get the opportunity to inspect these products ourselves before our customers open the package.
That’s why we’re trusting the manufacturer.
This experience has already caused me to remove ALL products from my own store because I cannot confidently continue selling something when I don’t know whether the quality my customer receives will represent my brand properly.
And that’s probably the biggest lesson I learned from this entire situation:
Sample your products. Test your suppliers. And don’t assume that a great customer-service experience before ordering automatically means you’re going to receive the same level of quality after you’ve paid.
I genuinely wanted PrintDoors to become a long-term production partner for my business. I was prepared to continue sending orders through them if this first bulk order went well.
Instead, my first bulk order resulted in an unhappy customer, quality concerns across multiple products, products being removed from my shop, and me having to spend my own time trying to repair a customer relationship that should have been strengthened by this order.
I have contacted PrintDoors directly and requested that they review the affected products and provide a meaningful resolution. If they take responsibility and properly resolve the situation, I will update my review accordingly.
But based on my experience with this order as it stands today, I cannot confidently recommend using them for bulk customer fulfillment without ordering and personally inspecting samples of every single product first.
For another small business owner considering them: please test everything before trusting any supplier with your customers.
Your supplier may be invisible to your customer, but their mistakes won’t be. Your business name is the one attached to the package.
-Pinktilesociety
After my long time manufacture shut down, I was looking for a similar one to produce bags within my budget.
I came across PrintDoors during a google search.
After going through their long list of products, I decided to order a few different bags with my illustrations on them to see what the materials were like, how well they were printed, and how long shipping would take.
After I put through the order, I received a personal email asking if these were samples. No other print on demand companies have done this. It was a nice touch. They sent photos of the finished products before shipping them to me.
Once I received my order, I was quite pleased how they were made and delivered in a timely manner.
The colours and sharpness of the prints were excellent.
I have been using the samples daily to see how well they hold up through regular use. Again, impressed with how well the bags were made.
I will be doing a full order soon, and excited to see how things turn out.
Very long production times. Also the shipping time is HUGE and EXPENSIVE. Paying 12 usd for shipping that will arrive in +20 days !
PrintDoors 回复2026-03-31
We apologize for the inconvenience. Sometimes unforeseen circumstances can cause delays during shipping. Please leave your order details or contact information so our sales representative can reach you.
My orders were handled very well from start to finish. Customer service was responsive and supportive, and the pricing is more affordable compared to the market while still maintaining great quality. Highly recommended🌹🌹🌹🌹
I’ve been ordering from Printdoors since September last year, and overall my experience has been very positive - especially thanks to their customer support.
I ran into a few challenges along the way, and I want to specifically commend Leo for how she handled everything. She genuinely listened to my concerns, understood how time-consuming and stressful these issues can be for sellers, and took them seriously rather than brushing them off.
Leo went above and beyond to help resolve the situation, arranged replacements where needed, and worked hard behind the scenes to improve things going forward. What impressed me most was her attitude - patient, professional, and truly customer-focused. It’s rare to find support staff who are this responsive and willing to advocate for their customers.
Thanks to her efforts, I’m very happy with the outcome and feel confident continuing to work with Printdoors. Excellent service and outstanding support from Leo. Highly appreciated.
I sell POD products, mainly through my Etsy shop. PrintDoors has a selection of products that aren't available elsewhere, at least not at reasonable prices. They also have a Made in USA line with free shipping within the US. Their design process is great, and so are their mockups. Descriptions leave something to be desired, but I improve these after they arrive in my shop. PrintDoors is well integrated with platforms such as Etsy. You do have to complete the order once it is sent over—editing it to include shipping details and the desired shipping option. Then manually complete the orders once they ship and provide tracking information to the customer. All in all, I'm very glad I found PrintDoors.
My great experience with PrintDoors and Harry my CSR.
When I opened an account with PrintDoors I was assigned a dedicated Customer Service Manager, Harry, whose support is amazing. She made sure my sample order was received and that I was satisfied with the products. Plus she is right there to help me if I have any questions or concerns. I ordered an all-over print Tote and a personalized key chain and the quality of the products was excellent and the printing was superb. I am looking forward to designing more items.
PrintDoors assign you your own sales agent. I had a customer ask how quickly his order could arrive as a birthday gift. I passed this on to my sales agent, and she made it a priority and it was delivered early. I was able to keep him updated as to where his package was, due to the tracking information supplied by print doors. The customer was so happy that he gave my store five stars. The PrintDoors sales agents are very helpful and respond quickly.
Printdoors offers good quality items and ships fast with tracking info. The support team also replies really fast. When asked, Joanna even makes photos of the items before they ship them, so I can see what my customers receive too.
Printdoors is the most reliable POD supplier I have worked with so far. They are always very attentive to solving my problems. When I first ordered my samples, they also provided a photo service to ensure that the samples were taken before shipping. In line with my expectations, this is a shocking service. I guarantee that I have never encountered such service among the 5 suppliers I have experienced before. The product quality is not inferior at the low price. I Very lucky to meet this supplier！
I ordered two items on august 6, and they arrived august 15. One was an adult hoodie dress, and one was a child's hoodie.
It has been years since I ordered items from China. They said their clothes run true to size, but I didn't believe them. Both people I ordered for are between sizes. The adult usually wears a small, but sometimes they are a little snug, so I ordered an adult large. It was a tent on her! I should have ordered the small. Same with the boy's hoodie. He'll grow into it in a couple years. So yes, they run true to the sizes I'm used to in the US, possibly even a little on the big size.
I also was worried about the fabric. I thought it might feel rough, or plasticy, or be uncomfortable, but both items were heavy fabric (they are for winter wear and I wanted them to be warm) and look well made, with smooth, slightly stretchy fabric that looks like good quality.
Both tops were decorated with photos of paintings I had painted myself, so I worried that the colors would be dull or muddy. I had taken a high res photo and submitted that for printing, and the patterns were wonderful. Seriously great depth of color an wonderful detail. I am so pleased!! Now to order more, in the right size. I feel confident that they will also be wonderful.
Different kind of products, personal customer service is really great advantage. More detailed product info and mockup images for some products will be great. And also solving purchasing issue with 3d credit card will make my life easier.
I use PrintDoors all the time. The user interface of their site and mockup photos are the best I have come across from all POD sites. Their site is extremely user friendly and I find it easiest to place POD orders with them then with my other POD suppliers, simply because their site is so organized and makes it so simple to place multiple orders. They also do a fantastic job with FBA and make the process simple and trustworthy. They have an extensive variety of items and AMAZING customer service. Camille is there to answer my every question and has exceptional service. I highly recommend this company. You will be glad you used them as I am so happy to have found Printdoors!
I've been really impressed with the quality of products, the pricing is also very competitive. The platform is easy to use and navigate. Everything gets shipped out super fast, which is awesome. Plus, they have such a wide range of products that I always find what I need.
A special shoutout to Joanna - she’s amazing! She always replies immediately and is so helpful and friendly. Her customer service is absolutely excellent, I'm so happy to know her.
Highly recommend!
I am very happy with the products of printdoors :) great quality, fast shipping and very good service for the client! My compliments to Joanna , she is always available for any question and help 🤩, very good job! I highly recommend Printdoors 😊
Amazing service and great quality products. The assistance when needed is always received quickly. Highly recommended
PrintDoors 回复2024-01-18
Thank you for your compliments on our Printdoors. Customer satisfaction is the driving force and ultimate goal of our efforts. We will continue to work hard to provide you with high-quality products and services!
I found PrintDoors in April 2023 and since then my POD business increased by 30%. The quality of their products is awesome and I won many repeat customers. About their customers service I think is the best, my agent Ellie is always there for me, helping to solve the issues I have. Overall, 5 stars from me and I plan to work with them for a long time to come.
PrintDoors 回复2024-01-18
Your praise for our Printdoors is greatly appreciated. Customer satisfaction serves as both the driving force and ultimate goal of our endeavors. We remain committed to exerting continuous effort in delivering top-notch products and services for you!
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