Pristine Auction

Hello Cristian, We are glad we could assist you with the refund for your items. Please keep in mind that, per our User Agreement, we cannot refund fees or charges imposed by third parties. As noted in the shipping section of our terms, 'Customs fees are nonrefundable and will not be refunded by Pristine under any circumstances.'

Hello Mike, Our customer service representative will be following up shortly via email to resolve this and process your refund, once the card is returned. For full transparency, the card’s corner was visible in the original listing photos (including the one you shared with us). We always encourage bidders to carefully review all photos and descriptions before placing a bid to ensure they have all the details regarding a lot.