Hi Jennifer,
Thank you so much for sharing your experience with us.
We’re really glad to hear you found the 5-day program effective and that it’s been a positive part of your wellness routine.
We truly appreciate your feedback and your support. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.
Hi Kayla,
Thank you so much for sharing this with us.
We’re really glad to hear you had a positive experience and that you’re excited to do another round, that enthusiasm is wonderful to see.
We truly appreciate your support and trust. If you ever have any questions or need anything along the way, don’t hesitate to reach out—we’re here for you.
Hi Laura,
Thank you so much for sharing your experience with us.
We’re really glad to hear that after completing three consecutive months, you’ve found a rhythm that works well for you and continues to support how you feel. It’s great to know you’re experiencing that sense of clean energy and overall well-being as you move through the program.
We truly appreciate your continued trust and support. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.
Hi Scott,
Thank you so much for sharing your experience with us.
We’re really glad to hear that you’ve noticed positive changes like clearer thinking, more energy, and weight loss, and that Prolon has been a meaningful part of your lifestyle shift. It’s also wonderful to know your family doctor recommended it, that kind of support can make a big difference.
We truly appreciate your trust and feedback. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.
Hi Lawrence,
Thank you so much for sharing this with us.
We’re really glad to hear the checkout process felt intuitive and easy, that smooth experience is exactly what we aim for from start to finish.
We truly appreciate your feedback and your support. If you ever need anything or have any questions, don’t hesitate to reach out. We’re here for you.
Hi Anthony,
Thank you so much for sharing this with us.
We’re really glad to hear you found the ordering process easy and the website informative that clarity and ease of use is something we work hard to provide.
We truly appreciate your feedback and your support. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here for you.
Hi Tina,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with your most recent order.
We understand how disappointing it must have been to notice a difference in the kit compared to your previous resets, especially when you were planning to continue your Prolon journey. We also want to clarify that certain product components have been updated in Canada due to regulatory and formulation changes, which may differ from earlier kits.
Our Customer Service team worked with you over multiple exchanges to review your concerns in detail. A member of our management team also followed up directly to ensure you received additional support and clarification. After reviewing your case, we were able to provide a full refund as a one-time exception, even though this is not our standard policy, in order to ensure a fair and supportive resolution.
We always aim to assist our customers as thoroughly and respectfully as possible, and we’re sorry if that did not come through clearly during your experience. We remain committed to transparency, support, and continuous improvement based on all feedback we receive.
If you would ever like to reconnect, we’re still here to help. You can feel free to contact us via Main Prolon Number +18889265370 or [email protected].
Hi Airsibel,
Thank you so much for sharing your experience with us. We’re truly happy to hear that your ProLon journey felt so positive and empowering, especially that sense of clarity, steady energy, and freedom from cravings.
It’s wonderful that you were able to stay active, feel energized throughout your Day 6, and reconnect with your body’s signals in such a meaningful way. That feeling of control and balance is exactly what many people hope to build on beyond the program.
We really appreciate your thoughtful feedback and are grateful to be part of your wellness journey.
If you ever need support or have questions as you continue, don’t hesitate to reach out. We’re here for you.
Hi Judy,
We are happy to receive your feedback.
We’re really glad to hear you found everything well-prepared and easy to take with you, especially the convenience of the bars and olives for on-the-go moments. Making the program simple and practical to fit into daily life is exactly what we aim for.
We truly appreciate your feedback and your support. If you ever need anything or have questions, don’t hesitate to reach out—we’re here for you.
Hi Carole,
Thank you for reaching out, and we’re very sorry for the frustration this has caused. We completely understand your concern.
We understand that it is easy to miss a subscription or overlook renewal details.
We want to confirm that your subscription has been handled and no further orders will be processed. Our team has also taken care of your request to ensure this is fully resolved.
We are happy to have been able to support you and provide the assistance you needed.
If you need any further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help.
Hi Stace,
Thank you for taking the time to share your feedback with us. We’re very glad to hear you find the product good, but we’re truly sorry to hear about the frustration you experienced with the website and account management experience.
We understand how upsetting it can be when subscription details are unclear or when it feels difficult to access or update your account settings. This is not the experience we want for our customers, and we sincerely appreciate you bringing these issues to our attention. Your feedback has been shared with our team as we continue working to improve both the website functionality and the overall user experience.
We also want to reassure you that if there is any active subscription on your account that you would like to review, modify, or cancel, our Customer Service team is here to help and can take care of this for you directly to ensure it is fully resolved.
You can reach us at: Main Prolon Number: +1 (888) 926-5370 or [email protected]
We truly appreciate your support and patience, and we’re here to make sure your experience moving forward is as smooth as possible.
Hi Luciana,
Thank you for reaching out, and we’re very sorry for the frustration this has caused.
We want to clarify that we were not previously informed of a move or a request to cancel the subscription. In cases like this, shipments may continue according to the active subscription on file. We also send a confirmation email a few days before each order is processed so any changes or cancellations can be made in time.
That said, we are happy that our team was able to resolve this for you and ensure the subscription has now been properly addressed.
We truly appreciate you bringing this to our attention, and we’re sorry for the inconvenience this has caused due to the change of address. If you need any further assistance or would like us to review anything else related to your account, please don’t hesitate to reach out to us at [email protected] or call us at +1 (888) 926-5370. We’re here to help.
Hi Rita,
Thank you for taking the time to share your feedback with us.
We truly value all feedback, as it helps us continue improving both our program and the support we provide to our customers. If there is anything in particular you would like us to address or if you have any questions about your experience, please don’t hesitate to reach out to us at [email protected].
We’re here to help.
Hi Ibis,
Thank you so much for sharing this wonderful feedback.
We’re truly glad to hear you’ve been enjoying the products, and even more so that your experience with our Customer Service team stood out in such a positive way. It’s great to know Yessica was able to support you promptly, professionally, and with the care you deserved, going the extra mile is exactly what we strive for.
We’ll be sure to pass along your kind words to her, it will mean a lot.
We really appreciate your support and trust. If you ever need anything else, don’t hesitate to reach out. We’re here for you.
Hi Raysa,
Thank you so much for sharing this with us.
We’re really glad to hear our Customer Service team was able to understand your situation and help you right away, that’s exactly the experience we aim to provide.
We truly appreciate your feedback and your trust in us. If you ever need anything in the future, don’t hesitate to reach out. We’re here for you.
Hi Lori,
Thank you so much for sharing this with us.
We’re really glad to hear you’ve enjoyed your Prolon FMD experiences and that you’re excited to try the Next Gen box, it’s great to know the convenience of the ready-to-eat soups is going to fit well into your work routine.
We also appreciate you sharing what you’re currently focusing on with your health. Many people choose to incorporate Prolon as part of a broader lifestyle approach, and it’s encouraging to hear you’re feeling motivated going into this next round.
We’re grateful to have you with us and truly appreciate your trust and enthusiasm. If you ever have any questions or need support along the way, don’t hesitate to reach out. We’re here for you.
Hi Anne,
Thank you for sharing your experience with us.
We’re so glad to hear that Prolon helped make your fasting reset feel manageable and satisfying, and that you found the soups enjoyable and not feeling hungry throughout the program. It’s also helpful to hear your personal insight about adjusting caffeine intake to support your transition, everyone’s experience can be a bit different, and feedback like this is really valuable.
We truly appreciate you taking the time to share your thoughts, and we’re grateful to be part of your wellness journey.
If you ever have any questions or need support, don’t hesitate to reach out. We’re here for you.
Hi Tara,
Thank you so much for sharing this with us.
We’re really happy to hear you love the One-Day Reset, it’s great to know it’s been a helpful option for you. We also truly appreciate your feedback about wanting the soups and kale crackers available as individual items for quick lunches.
That’s really helpful insight and we’ll be sure to share it with our team as we continue thinking about how to make our products even more flexible and convenient.
We’re grateful for your support and for taking the time to share your thoughts with us. If you ever have any other questions or ideas, don’t hesitate to reach out. We’re here for you.
Hi Bettie,
Thank you so much for sharing this with us.
We’re really glad to hear you’ve consistently had good experiences with Prolon, both in terms of service and results, it means a lot to have your continued trust.
If anything, else comes up in the meantime, don’t hesitate to reach out. We’re here for you.