ProPride Industries, Inc.

I can’t find an order number for a hitch you purchased from us? Do you have one? There is a 60 day money back guarantee. Edit: I found your records. You purchased a used hitch and stated you paid $3500 for it in the review? That’s not a used hitch price. As far as support, you can read the support reviews from people who purchased the hitch directly from us. Edit 2: you’ve had support from us multiple times. We have all the records of it in our system. At some point, when we’ve done all we can to help you, it’s something going on with a used product you purchased. We have no control over the product you purchased secondhand or something else is wrong. Obviously, it’s not common problem as you’ve read in every other review. I’m not sure what you mean by no support. There are literally 4 or 5 emails to you supporting you. Seems it’s always someone in low star reviews who believes they are entitled to something more when they didn’t even pay for something more. Where do you think the money comes from to pay for customer service? It’s pure economics and has nothing to do with being classy. Edit 3: you received help. There’s a record of it. Now, you’re here saying you didn’t? Edit 4: "At what point did I say i never received help?" - "if you would have helped" - "Instead of help" - How would you suggest we help you with your hitch if we've done everything we do for a customer when they buy a new hitch from us? That's exactly what has happened here. if everything looks good in photos you've sent then what would you suggest the next step be from us? We're answering you here and by email. I'm not worried about how you think we're making anything look. Rational people can read and understand that you are upset with something you did. All I've done is state facts here. You just don't like the facts so you left a review about something you are responsible for. Edit 5: I didn't blame anything on you. You purchased the used unit. We did not purchase it. You asked for help and got it. Now you're emotional about not being able to get something to work. Tens of thousands of people have the product working for them. I do not know why it will not work for you because all I have done is look at photos. Again, what exactly do you want us to do with something you purchased from someone else and now want to whine and leave a bad review about? And, no, "technically" it is YOUR hitch. You purchased it. It isn't my hitch. My hitch works great. If it works for tens of thousands of others and not you what exactly do you want done? If you don't like the answers you are getting I don't know what else to tell you. What I can tell you is that if you would have purchased it from me there is a 60 day money back guarantee and you would have received your money back. You made that decision. That had nothing to do with ProPride. You can believe anything you want but this will be the last communication with you. You've burned any goodwill you could have possibly earned here. You are whining about something that YOU created with your decisions. Have a good day.