ProPride Industries, Inc. (propridehitch.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Erle Collom · 1 review · Experienced 2026-06-13 ·
★★★★★
Customer service is terrible
I had a problem with a bent part while on the road, I contacted PP and Sean responded quickly. Being new to this hitch I was looking for advice, what I got was a series of questions designed to prove I did something to break the hitch. Establishing blame was not the priority at this point, I needed advice on how to continue the trip safely. Sean should have told me to stop towing with that hitch and seek a safe alternative. His only focus was proving I did something wrong and he didn't give a hoot about the safety of my trip. I changed to a simple ball hitch and had no other issues. When I got home I contacted Sean and again he offered no solutions just was focused on blaming me for the problem. Reading through the negative comments on this sight "Blame the customer" seems to be their MO. Sean is arrogant and believes is product is perfect and any problems can be traced back to the customer. I advise against doing business with this company as they will not try and fix any problems that might arise.
Your response proves my point, attack the customer.
In other words the customer is the expert we bear no responsibility. You will move mountains to keep from replacing a defective part. Unbelievable, buyer beware!
Notice they never take responsibility for the part and never offered to replace the part in fact they told me they would not replace the part until it was determined how it happened, I sent them pictures and they blamed me for having the safety chains mis-routed, this is not true as I followed the install instructions to a tee. Apparently they think customers should have the expertise and tools to take apart the hitch while on the road. If you buy this very expensive hitch I hope it works for you, for if you have a problem you are on your own.
Reply from ProPride Industries, Inc.2026-06-26
You were given advice when you contacted us. No one has blamed the customer. Asking questions to determine a cause of an issue isn't blaming the customer. There is no way to correct a problem without understanding the issue causing it. We're sorry you feel like asking you questions and explaining the situation makes you feel like you are being blamed. As for not giving a hoot about the safety of your trip your comment was It tows fine, no issues, noticed it when I unhitched. "Seems safe to me, just want to make sure." Our response to that statement was "We need to get it replaced or the trailer will not track straight behind you." You replied, "Can't really take it apart while on the road and actually the trailer tracks fine, I haven't noticed any issues." Now, you come here and state no one was concerned with your safety on your trip. Reading through the thread it seems you have an issue with facts and do not want to determine the cause of your issue.
Response to your edit: you were told it needed to be replaced. I copied and pasted the exact words between you and Sean from the thread in the response above. If you can’t take responsibility for that and respond “you can’t take it apart while on the road” you are the one who made the decision to use it. I don’t know what else to say but anyone reading will understand. Let me be more blunt. Don’t use bent parts. Remove them. Good luck.
Wow what a difference. The stacker car hauler was scary at 55 mph with sway hooked up to our F450 empty or loaded.
Not now! 70 mph on the interstate passing cars and trucks with no issue
Customer service is excellent. Mistakes can happen. For example we were sent the wrong length bolts with our original shipment. I called pro pride and Brent apologized for the mistake then sent new bolts immediately. Believe all the reviews that this product works as advertised with great customer service
I needed to swap out my truck receive end because I got a new truck before using the hitch and it had a larger receiver. Sean and crew were great, I sent back my used receive end and they immediately gave me a credit.
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Ron · 2 reviews · Verified · Experienced 2024-07-22 ·
★★★★★
The receiver ball extension is a must…
The receiver ball extension is a must have for me to move my RV in our RV garage. Great addon! Worth buying.
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Mike Love · 1 review · Verified · Experienced 2024-08-02 ·
★★★★★
Brent was so positive and helpful
Brent was so positive and helpful. I actually called after hours and he picked up the phone. The whole crew go above and beyond!
This is my 4th hitch since 2013. The service is always flawless. The improvements in the product are significant in the last two years. New V2 jacks are very easy to use. Overall fit and finish with the introduction of robotic welding is exceptional. And even the packing is better, doesn’t take an hour to get parts out of the old foam packing material.
I saw all the product reviews and knew that the P3 was a quality item. The support material including install videos I felt comfortable that it would solve my towing concerns. But it was the quality of the customer service that really sets this company apart. I had a question while on my first tow through the mountains so I sent a note with this question to the company on the weekend. By early monday morning I had an detailed response which solved my issue.
The fact that it preformed as stated.
No more worries about big rigs passing or big wind gusts. I could maintain a consistent speed and not be concerned about passing. We were both more relaxed when we arrived. Learning the hitching isn't as difficult as you might think and will get easier the more you do. My son commented that he thought it was easier than his standard WD hitch as he helped.
I enjoyed the attention they rendered in placing my order. Follow up is important to me. By responding quickly showed me that the company cares for its buyers
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Harry W Cowhick Jr. · 4 reviews · Verified · Experienced 2024-07-17 ·
★★★★★
ProPride hitch is a game changer
As was stated in a few reviews, the Customer service is fantastic. I have used the ProPride on one trip and it was great. Everything that was advertised. The trip was 550 mile round trip. Looking forward to using it again.
once it is installed you will see an amazing difference from your old weight distribution hitch. You will forget the trailer is back there.
NO MORE SWAY, amazing hitch, you need to experience it for yourself. If you are having second thoughts if the expense is worth it. Just remember how much you paid for your truck & trailer! why would you trust that much of an investment let alone you family's safety to an old technology weight distribution hitch that has no hope of controlling sway?
