客户服务很糟糕
我在路上遇到了弯曲部分的问题，我联系了 PP，Sean 很快回复了。作为这个问题的新手，我一直在寻求建议，我得到的是一系列旨在证明我做了一些事情来打破这个问题的问题。此时，确定责任并不是首要任务，我需要有关如何安全继续旅行的建议。肖恩应该告诉我停止用那个挂钩拖曳并寻求安全的替代方案。他唯一关注的是证明我做错了什么，他对我旅行的安全毫不关心。我换了一个简单的球结，没有其他问题。当我回到家时，我联系了肖恩，他再次没有提供任何解决方案，只是专注于将问题归咎于我。阅读对此景象的负面评论“责怪客户”似乎是他们的MO。 Sean很傲慢，认为产品是完美的，任何问题都可以追溯到客户。我建议不要与这家公司开展业务，因为他们不会尝试解决可能出现的任何问题。 你的回答证明了我的观点，攻击客户。 换句话说，客户是专家，我们不承担任何责任。为了避免更换有缺陷的部件，您将不遗余力。难以置信，买家小心！ 请注意，他们从未对零件负责，也从未提出更换零件，事实上，他们告诉我，在确定发生的情况之前，他们不会更换零件，我向他们发送了照片，他们指责我安全链走错了路线，这不是真的，因为我按照安装说明进行了操作。显然，他们认为客户应该拥有在路上拆开挂钩的专业知识和工具。如果你买了这个非常昂贵的挂钩，我希望它对你有用，因为如果你有问题，你就得靠自己了。
You were given advice when you contacted us. No one has blamed the customer. Asking questions to determine a cause of an issue isn't blaming the customer. There is no way to correct a problem without understanding the issue causing it. We're sorry you feel like asking you questions and explaining the situation makes you feel like you are being blamed. As for not giving a hoot about the safety of your trip your comment was It tows fine, no issues, noticed it when I unhitched. "Seems safe to me, just want to make sure." Our response to that statement was "We need to get it replaced or the trailer will not track straight behind you." You replied, "Can't really take it apart while on the road and actually the trailer tracks fine, I haven't noticed any issues." Now, you come here and state no one was concerned with your safety on your trip. Reading through the thread it seems you have an issue with facts and do not want to determine the cause of your issue. Response to your edit: you were told it needed to be replaced. I copied and pasted the exact words between you and Sean from the thread in the response above. If you can’t take responsibility for that and respond “you can’t take it apart while on the road” you are the one who made the decision to use it. I don’t know what else to say but anyone reading will understand. Let me be more blunt. Don’t use bent parts. Remove them. Good luck.