我们需要非常快速地运送两块干墙盖板到全国各地,以便能够在紧张的时间内进行安装。马丁倾听并了解我们的需求,并采取了必要的行动,立即将我们的板材安排在他们的生产区域,以便它们能够在当天运出。板材在指定日期到达,我们能够立即将它们安装到我们这边。马丁在满足新客户的需求方面超越了我们。很高兴获得这样的个性化客户服务来满足我们的需求,因此我们赞扬并强烈推荐 Martin 和 Pro 产品。
Pro Products Sales 回复2026-06-10
Thank you, Sir. That means a lot. Glad I was able to make this happen for you. Have a blessed day.
Thank you for taking the time to write a review. Much appreciated and very happy that you liked the custom cover-up flat panel. Also thank you for pointing out the other issue you had. We will work ongoing making this more clearer in the future. Thank you.
Dale, thank you. Really appreciate it. Please do me a favor and send me some pictures of both installations, as well as final look. Thank you! Best wishes!
K
Kyle Carlson · 写过 4 条评价 · 已认证 · 体验于 2025-09-12 ·
★★★★★
精彩的
一如既往的优质服务!
T
Tp · 写过 2 条评价 · 已认证 · 体验于 2025-07-10 ·
★★★★★
部分延误后到达
他们非常乐于助人,尤其是在运输延迟(这不是他们的错)之后
Pro Products Sales 回复2025-07-25
Dear Mr. Paglione,
I completely understand how upsetting it must have been when your shipment appeared to be lost, and I appreciate that you reached out to us right away. As you know, this delay was a UPS issue, and as soon as we were made aware, we immediately opened a tracer with UPS to locate your package. Thankfully, it was ultimately found and delivered.
I was a bit surprised to see a 1-star review for a situation that was entirely outside of our control, especially since we took immediate action to resolve it as soon as you contacted us.
If you feel that our response and resolution reflected good service, we would be sincerely grateful if you could revisit your Trustpilot review and update the rating to reflect your overall experience with our company rather than just the carrier’s delay.
Thank you very much for your understanding and support.