Pro Products Sales (proproductssales.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Robert Vendryes · 1 review · Experienced 2026-06-05 ·
★★★★★
Outstanding Customer Service and Products
We needed two drywall cover plates very quickly for shipment across the country so they could be installed on a tight schedule. Martin listened to and understood our needs and took the necessary actions to get our plates immediately scheduled in their production area to enable them to get shipped out same day. The plates arrived on the specified date and we were able to install them right away on our end. Martin went above and beyond in addressing our needs as new Customers. It is a pleasure to get personalized customer service like this to address our needs and thus we commend and strongly recommend Martin and Pro Products.
Reply from Pro Products Sales2026-06-10
Thank you, Sir. That means a lot. Glad I was able to make this happen for you. Have a blessed day.
Great tracking and communication throughout the orders. Reliable and consistent work. I would highly recommend using Pro Products for all access door needs
I needed an access panel cover. The site was clear about how to select the correct panel size. The item arrived quickly in very sturdy and protective packaging. It was not inexpensive.
Measured the hole, orderd the panel and it fit perfectly with no issues.
J
Jack K. · 2 reviews · Verified · Experienced 2025-12-12 ·
★★★★★
Crisp
Crisp, clean, logical website. The ordering process for a custom product was not confusing. The person(s) that created your website knew your business and did robust QC. Kudos to them.
Cover plates as described.
Only issue is the sales tax disclaimer for purchases outside the state of Washington "being between the customer and their state". I'm 71 yrs old and have never received an invoice from an on line purchase as such. The seller either collected the sales tax or not.
Reply from Pro Products Sales2025-10-06
Thank you for taking the time to write a review. Much appreciated and very happy that you liked the custom cover-up flat panel. Also thank you for pointing out the other issue you had. We will work ongoing making this more clearer in the future. Thank you.
A
Alpine Development · 1 review · Experienced 2025-09-24 ·
★★★★★
First time ordering this product
Martin is a professional. He walked me through the options that best fit my particular application.
Clear and detailed instructions.
Prompt response to my questions.
Everything went smoothly and order arrived on time.
Reply from Pro Products Sales2025-09-25
Dale, thank you. Really appreciate it. Please do me a favor and send me some pictures of both installations, as well as final look. Thank you! Best wishes!
They were very helpful, especially after a delay in shipping that was not their fault
Reply from Pro Products Sales2025-07-25
Dear Mr. Paglione,
I completely understand how upsetting it must have been when your shipment appeared to be lost, and I appreciate that you reached out to us right away. As you know, this delay was a UPS issue, and as soon as we were made aware, we immediately opened a tracer with UPS to locate your package. Thankfully, it was ultimately found and delivered.
I was a bit surprised to see a 1-star review for a situation that was entirely outside of our control, especially since we took immediate action to resolve it as soon as you contacted us.
If you feel that our response and resolution reflected good service, we would be sincerely grateful if you could revisit your Trustpilot review and update the rating to reflect your overall experience with our company rather than just the carrier’s delay.
Thank you very much for your understanding and support.
Martin was exceptional in helping me choose a door for my crawlspace. I talked with him several times and each time he explained things in a way that made me confident in my choice. His pricing was also very good compared to other sites I visited.
L
LeVar Jones · 1 review · Experienced 2025-04-14 ·
★★★★★
My sales rep Martin
My sales rep Martin, did an amazing job of making sure the purchase process was simple. He also called me to review my order, set up my online profile, and modified my order to ensure all my material was ready to ship in 2-3 days. Thank you for all your help!
The small cover plate I ordered was exactly what I wanted and it arrived promptly and packaged in a way that protected it but with materials that are recyclable, which is important to me.
The salesman was very knowledgeable, there was not surprises during installation. The phone and email follow-up on details was excellent. The installers were on time, did the job in 3 hours, everything was clean and neat when they finished. Provide good Maintenace instructions. Door looks great. Happy I replaced the old door.
A
Alexander Havas · 1 review · Experienced 2024-08-11 ·
★★★★★
Great responsiveness from Pro Product Sales
I appreciated the quick response to my order, and especially the updates about that status of shipping, and delivery. Very good to have that information and the commitment from the person sending the updates, name of Martin.
