Pricing changed during checkout – Provence Gems experience
I configured an oval hidden halo moissanite ring in 10k yellow gold, size 6. The price showed about $550 after selecting the options. About 10 minutes later, when I refreshed the page, the exact same configuration increased to almost $900. When I contacted the seller, they told me the earlier price was based on an “outdated gold valuation.” That explanation didn’t make much sense given how quickly the price changed. They then offered me a “special influencer discount” of 15%, bringing the price down to about $751. While presented as a generous exception, this still left the price hundreds of dollars higher than what I had originally seen just minutes earlier. Overall, the experience felt misleading and left me with little confidence in the transparency of their pricing. I would not recommend anyone to buy from them or from any business that uses these types of practices.
Dear , we hear you loud and clear. Your skepticism is justified, and we sincerely apologize for the lack of clarity. We are a direct-to-consumer manufacturer, and our goal is to provide luxury quality without the traditional retail markup. The jump from $550 to $884 was a result of a major system update that caught you at the worst possible moment. We also realize that our 'Influencer Discount' felt like a band-aid rather than a real solution. We’ve built Provence Jewelry over 22 years on a foundation of honesty. We’d love to show you the true heart of our business. Please reach out to our management team directly; we are committed to finding a fair middle ground for your engagement ring.
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