Puerto Rico Car Transport

We’re very sorry to hear about your experience with the transportation of your 2009 Toyota, and truly understand how frustrating this situation has been for you. It’s always our goal to provide a smooth and professional transport process, and we regret that this was not your experience. Your vehicle was transported from Colorado to Florida by UZ Auto Trans, and pictures were taken in Florida showing the vehicle in the same condition as when it was picked up in Colorado. The vehicle was then placed on a Crowley ship for the final leg to Puerto Rico. It is our understanding that you have already been in touch with Crowley. We do want to clarify some important points regarding the transport and the agreement signed at the time of booking. The Terms of Agreement explain that we are not liable for mechanical issues as these areas are not inspected during pickup or delivery. One of the reasons there is no inspection of the internals of the vehicles is because the drivers are not trained mechanics. They are not able to determine how much life is left on mechanical functions such as an engine, transmission, or suspension. Also, even if they were trained mechanics, the amount of time and the expense incurred to test every function of a vehicle prior to transport would make it not feasible. These exclusions are standard across the industry and are especially important on older vehicles and vehicles with over 200,000 miles such as yours. We genuinely apologize for the frustration, stress, and inconvenience this situation has caused. We truly value your business and regret that we were not able to meet your expectations in this case.