I am so bummed that I purchased a DTF from Punehod and am hoping you will learn from my experience so you don’t waste thousands of dollars like I did. From the outset in April 2026, the DTF printer broke on multiple occasions. Within days of opening it, I had to replace the motherboard. I worked with the Chinese engineers for more than 30+ hours over the next couple of months and my printer still does not work. This purchase pretty much closed my business down because they will not refund the money for the printer (only will do it within the first seven days if you don’t put ink in it) and will not replace it. Please do not purchase this terrible printer. I’m out $2400.
Purchased this machine a month ago , l am very disappointed, I have had nothing but problems with it. It has had nothing but error light after error lights. Technical support has tried to help me and the last diagnosis was that I need a new print head. At a month old, and not been able to print but 2 designs, this should not be a problem. I have reached out via email and the number given for customer service a few times with no response. I do not recommend this product! Now I have a $1500 useless machine.
I loved the prints that came from my Punehod dtf printer when it worked properly. However, the printer did not work properly on a reliable basis. It had problems from the very beginning with leaking ink, which then led to a failed printhead. It seems like I spent more time working with their engineers than actually creating products. I am so glad I purchased an extended warranty, because the printhead completely failed after 9 months of use.
I’m extremely disappointed with my experience with Punehod. I’ve only had this printhead for one month, and it has already failed. I run my machine daily as intended and follow all of the recommended maintenance steps exactly as shown in their videos.
Despite this, when I reached out for support, they refused to stand behind their product or honor any kind of warranty. Instead, they shifted the blame onto me without properly addressing the issue.
For a product at this price point, I expected far better quality and customer service. A printhead should last significantly longer than a month under normal use and proper maintenance.
Very frustrating experience. I would not recommend unless you’re prepared to replace parts frequently and deal with little to no support.
We tossed the machine in the trash. We could not get it to do the quality We needed for our business. The after sales service was extremely terrible to get ahold of . I do not recommend this machine for anyone
Bought a printer which then turned up later than it said, set it up to there video tutorial and not been able to do 1 print! I worked with there engineers for a day and half and got no where if anything probably got worse. They will not expect a refund or a replacement. Please please stay away and save yourself some money.
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