Pure Diesel Power

Kaylee, we’re sorry for the frustration here. After reviewing this further, the initial denial should not have been the final answer, and we have addressed that internally with our returns department. That is also why I personally called you after seeing your concern, so we could better understand what happened and try to get to the bottom of the fitment issue. If the part is defective, damaged, incorrect, or there is another product-related issue, we can absolutely work with the manufacturer to try to get this resolved. To move forward, we still need the information and photos that were requested. Specifically, we need clear photos of the harmonic balancer itself, including any part numbers, labels, markings, damaged areas, and photos showing the exact area where it would not fit. The manufacturer needs this information to determine whether this is a fitment issue, shipping damage, an incorrect part, or a possible defect. Our most recent correspondence on June 15th again requested these photos and details, but we have not received a response yet. We are not trying to make the process difficult. We are trying to gather the information required so the manufacturer can review the issue properly and advise us on the next step. Please send the requested photos and fitment details as soon as possible so we can continue working toward getting this situation resolved.

We’re sorry for the frustration. A return label was sent on Friday, May 12th, but it sounds like it may not have reached your inbox. Please check your spam/junk folder, and we’d be happy to resend it right away. We also tried reaching out by phone because we’ve used this part in the application you asked about, and we’d really like to understand what didn’t fit or measure correctly in your case. If there is an issue with the listed measurements or application information, we want to review it and get it corrected. Please contact us directly so we can help resolve the return and better understand what happened with the fitment. Thank you.