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PureVPN

201 条评价

4.3201 条评价
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关于 PureVPN

数据更新
网站
purevpn.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
201 条评价
差评回复率
64%(18/28 条)
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PureVPN靠谱吗?

PureVPN(purevpn.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 201 条用户评价,属于电子与科技分类,口碑良好。83% 的评价为 4 星及以上,12% 为 1 星;商家回复了 64% 的差评。数据最后更新于 2026-08-10。

用户怎么说

R
Raymond Daly · 写过 1 条评价 · 体验于 2026-08-04 ·

5* 服务支持团队 Uzair

两年来我对这个应用程序没有任何问题,它提供了我所需要的东西,直到上周,我遇到了还款问题,我联系了支持团队 Uzair 的一名成员,他在瞬间快速、礼貌和乐于助人地解决了我的问题,我个人的乐趣是留在雇用真实员工和像 Uzair 这样的人的公司,礼貌勤奋的男人和女人,我鄙视人工智能支持的增长,它们从不做任何事情来帮助我们在 20 秒内与人类取得联系太棒了! #客户服务 5* #应用程序服务 5* #解决方案 5*

PureVPN 回复2026-08-06

We are happy to hear about your positive experience with our support team and the app! It's wonderful to know that Uzair was able to resolve your repayment issue quickly and efficiently. Your feedback reinforces our commitment to this. Thank you for your kind words.

m
mizan · 写过 1 条评价 · 已认证 · 体验于 2026-08-03 ·

好的

感谢您的帮助

PureVPN 回复2026-08-04

You're very welcome! We're glad we could assist you. Thank you for choosing PureVPN!

K
Kristof · 写过 2 条评价 · 体验于 2026-08-04 ·

续签2年

我已经成为 PureVPN 的满意客户一年了。我刚刚续订了 2 年而不是 1 年,因为我从他们的支持中得到了很好的定价。

PureVPN 回复2026-08-06

Thank you for your continued trust and support! We're delighted to hear you've been enjoying PureVPN and chose to renew for another two years. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Saim 的服务很棒。

无法连接到 VPN 并联系支持人员。 Saim 在几分钟内解决了连接问题。 非常有效地识别问题并做出所需的更改,这样我就可以继续做我需要做的事情。

PureVPN 回复2026-08-02

Thank you for your feedback! We're glad to hear Saim was able to quickly identify the issue and get your VPN connection back up and running. We'll be sure to pass along your kind words to him.

Saim 很专业,帮助了我……

Saim 很专业,并以快速的方式帮助我解决任何问题。谢谢赛姆!

PureVPN 回复2026-08-02

Thank you for your kind words! We're delighted to hear Saim was able to assist you professionally and resolve your issue quickly. We'll be sure to share your feedback with him!

一直停止工作,

PureVPN 回复2026-08-03

We're sorry to hear about your experience. Our support team has reached out to you via email to better understand the issue and help resolve it. Please reply to that email at your convenience, and we'll be happy to assist you further.

欺诈订阅管理

没有一次性购买。所有订阅都具有自动续订功能,并且会续订到更高级别。例如。 7d 订阅突然变成了按月订阅。该流程是在订阅截止日期结束之前预订的。

PureVPN 回复2026-08-03

We understand your frustration regarding the auto-renewal and tier change. We'd like to clarify that subscriptions renew automatically unless canceled before the renewal date. The renewal plan, pricing, and billing details are displayed during signup and communicated in advance before the trial converts to a paid subscription. Allowing users to cancel if they choose not to continue.

骗子的收费比广告上的要高

PureVPN 回复2026-07-27

We're sorry to hear about your experience. We understand how unexpected charges can be frustrating. Please note that PureVPN charges in USD, and the final amount in your local currency may vary due to exchange rates or fees applied by your bank or payment provider. If you'd like us to review your billing, please contact us at [email protected] and we'll be happy to assist.

收到账单后 12 小时内不予退款“无论出于何种原因退款”

我在收费后 12 小时内要求退款,但被告知不可能退款,尽管这是人为错误,因为我作为 3 个孩子的父亲很忙,因此没有取消试用。该网站说“无论出于何种原因退款”,均具有误导性。去另一家公司,他们会超越一套书面规则来对待客户,尤其是在计费后 12 小时内。

Saad 帮助我解决了登录问题……

Saad 帮助我解决了登录问题并帮助我解决了我所面临的问题。他很有耐心,愿意倾听我的问题。

PureVPN 回复2026-07-27

We're so glad to hear that our team was able to help you resolve your login issue efficiently. We appreciate your feedback!

Neelov 一直帮助我

Neelov一直帮助我,他应该得到加薪,因为他处理问题的方式,当我将来确实需要VPN时,我会首先想到PureVPN。

PureVPN 回复2026-07-27

We're so glad to hear about your positive experience with Neelov! It's wonderful that he could assist you effectively. We truly appreciate your kind words and look forward to serving you again.

一些网站仍然受到地理封锁

有一些网站可以跟踪其算法并提醒我我不在他们的国家/地区。

PureVPN 回复2026-07-27

Thank you for your feedback. Some websites use advanced detection methods and may remain inaccessible while connected to a VPN. If you're experiencing this with specific websites, please contact us at [email protected] with the details, and our team will be happy to investigate and assist you.

技术支持 Saad 能够帮助我......

技术支持 Saad 能够帮助我在使用旧帐户系统后启动并运行我的帐户。我被收取费用,但无法访问 VPN,因为我的帐户显示已过期。 Saad 验证了我的费用,并能够重置我的帐户信息,让我重新获得网络和 Windows 应用程序的访问权限。谢谢。

PureVPN 回复2026-07-20

We are so glad to hear that Saad was able to resolve your account access issue quickly and efficiently. We appreciate you taking the time to share your experience with us.