Saad was really helpful and friendly
Saad was really helpful and friendly. He handled my issue quickly and made the whole process easy. The VPN itself works fine and I’m happy with the service overall.
About PureVPN
Data updated- Website
- purevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 64% (18/28)
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Is PureVPN legit?
PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
Quick response.
The agent was able to easily understand…Yes
The agent was able to easily understand the issue/request and dealt with it expeditiously.
Bilal gave an excellent service and…
Bilal gave an excellent service and took me through the issue step by step and was sort it out
Bilal provided the quickest assistance…
Bilal provided the quickest assistance I have received from the company in regards to configuration files.
Great prices and customer servicGreat prices and customer service was great! e was…
Great prices and customer service was great! My rep Uzair was patient and understanding.
Uzair's service is excellent and I am…
Uzair's service is excellent and I am very satisfied.
Our vpn time with Pure was a high quality experience
Our vpn time (starting nearly 2yrs ago) with Pure was a high quality experience. It enabled us access to UK and US streaming services and shows we weren't getting in Australia. We never had drop outs and the streaming was fast and secure. The initial setup wasn't the easiest, but the service outweighed the not so simple initial setup. Thanks guys👍
PureVPN excellence
On the two occasions where I needed help, PureVPN's service was excellent. On this second occasion, just completed, Neelov gave me the information I needed quickly and clearly and offered me a deal I couldn't refuse. This means that my entire experience with PureVPN - the security it gives me online, combined with its support service - is impeccable. Thank you!
Prompt responses and efficient workflow.
Quick resolving
Very prefessional!
good customer service
The service usually connects within a…
The service usually connects within a few seconds, which is handy when I need a secure line quickly. However, the app occasionally disconnects on its own when switching between Wi-Fi and mobile data. Reconnecting isn't difficult, but it would be nicer if the auto-reconnect feature handled those switches smoother.
Reply from PureVPN2026-08-06
Thank you for the detailed feedback. We’re glad the connection is generally quick and reliable. For smoother switching between Wi-Fi and mobile data, we recommend trying the IKEv2 protocol, as it is better suited for network changes.
Great service and solution provided by…
Great service and solution provided by customer support (Saad). He has been patience throughout the conversation to understand my situation and guide me thru it. Appreciate it.
Reply from PureVPN2026-08-06
Thank you for your feedback! We’re glad Saad took the time to understand your situation and guide you to the right solution. We’ll be sure to share your appreciation with him.
Great Saad
Fast Action to The point
Reply from PureVPN2026-08-06
We're glad to hear that you found our service to be efficient and straightforward.
Absolutely great support I must say
Absolutely great support I must say. I was trying to get through the error 5059 and I must say, it was just a minute it took Saad to resolve it. Much apps
Reply from PureVPN2026-08-06
Thank you for your feedback! We're glad to hear Saad was able to help you with this issue so quickly.
Ensured closing the loop for reassurance - Thank you!
I was quite distressed when I saw an automatic payment, but Bilal was kind enough to send me messages to reassure me and close the loop even after teh connection interrupted. Thank you and much appreciated.
Reply from PureVPN2026-08-06
Thank you for your feedback! We're glad Bilal was able to provide the reassurance you needed and followed through to keep you updated.
Great customer service
Great customer service! Saim was really helpful and quick in providing the response to my enquiry.
Reply from PureVPN2026-08-06
Thank you for your feedback! We're glad to hear Saim was able to assist you quickly. We'll be sure to share your kind words with him!
No transparency regarding the renewal cost
There is no transparency regarding the cost or the duration, and I don't feel this is fair to customers.