PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
R
Raymond Daly · 1 review · Experienced 2026-08-04 ·
★★★★★
5* service support team Uzair
I’ve had no issues with the app in 2 years with it providing exactly what I need untill last week, I had an issue with repayment I reached out to a member of the support team Uzair who fixed my issue in moments fast, polite, and helpful, a personal pleasure of mine is to stay with companies that employ real people and people who are like Uzair, polite hard working men and women, I despise the growth of ai support that never do anything to help so to get access to a human in under 20 seconds is fantastic ! #customer service 5* #app service 5* #solution 5*
Reply from PureVPN2026-08-06
We are happy to hear about your positive experience with our support team and the app! It's wonderful to know that Uzair was able to resolve your repayment issue quickly and efficiently. Your feedback reinforces our commitment to this. Thank you for your kind words.
You're very welcome! We're glad we could assist you. Thank you for choosing PureVPN!
K
Kristof · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Renewed for 2 years
I'm a happy customer of PureVPN for 1 year. I just renewed my subscription for 2 years instead of 1, because I received a good pricing offer from their support.
Reply from PureVPN2026-08-06
Thank you for your continued trust and support! We're delighted to hear you've been enjoying PureVPN and chose to renew for another two years. We truly appreciate your loyalty and look forward to serving you for many more years to come!
Thank you for your feedback! We're glad to hear Saim was able to quickly identify the issue and get your VPN connection back up and running. We'll be sure to pass along your kind words to him.
Thank you for your kind words! We're delighted to hear Saim was able to assist you professionally and resolve your issue quickly. We'll be sure to share your feedback with him!
We're sorry to hear about your experience. Our support team has reached out to you via email to better understand the issue and help resolve it. Please reply to that email at your convenience, and we'll be happy to assist you further.
We understand your frustration regarding the auto-renewal and tier change. We'd like to clarify that subscriptions renew automatically unless canceled before the renewal date. The renewal plan, pricing, and billing details are displayed during signup and communicated in advance before the trial converts to a paid subscription. Allowing users to cancel if they choose not to continue.
We're sorry to hear about your experience. We understand how unexpected charges can be frustrating. Please note that PureVPN charges in USD, and the final amount in your local currency may vary due to exchange rates or fees applied by your bank or payment provider. If you'd like us to review your billing, please contact us at [email protected] and we'll be happy to assist.
We're so glad to hear about your positive experience with Neelov! It's wonderful that he could assist you effectively. We truly appreciate your kind words and look forward to serving you again.
Thank you for your feedback. Some websites use advanced detection methods and may remain inaccessible while connected to a VPN. If you're experiencing this with specific websites, please contact us at [email protected] with the details, and our team will be happy to investigate and assist you.
技术支持 Saad 能够帮助我在使用旧帐户系统后启动并运行我的帐户。我被收取费用，但无法访问 VPN，因为我的帐户显示已过期。 Saad 验证了我的费用，并能够重置我的帐户信息，让我重新获得网络和 Windows 应用程序的访问权限。谢谢。
Reply from PureVPN2026-07-20
We are so glad to hear that Saad was able to resolve your account access issue quickly and efficiently. We appreciate you taking the time to share your experience with us.
