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Electronics & Technology

PureVPN

201 reviews

4.3201 reviews
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About PureVPN

Data updated
Website
purevpn.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
64% (18/28)
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[email protected]purevpn.com

Is PureVPN legit?

PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.

What people say

Y
Yel H PacsPH · Experienced 2026-01-29 ·

所有商品/但需要更多知识产权...

所有商品/但需要更多菲律宾知识产权

Reply from PureVPN2026-07-20

We appreciate your feedback and are glad to hear you enjoyed our service. We are always working to expand our offerings.

T
Thomazini美国 · Verified · Experienced 2026-07-14 ·

支持非常快速高效

支持非常快速和高效。我的请求很快得到了处理，代理清楚地了解我的需求。我对所提供的服务非常满意。非常好的支持！ 谢谢萨阿德。

Reply from PureVPN2026-07-20

We're so glad to hear that our support team was efficient and understood your needs. Thank you for sharing your experience with us.

J
J LeFev美国 · Experienced 2026-07-12 ·

PureVPN 长期用户

PureVPN 的长期用户。对价格和性能都非常满意。强烈推荐。

Reply from PureVPN2026-07-13

We are so happy to hear you've been a long-time user and are pleased with our service. Thank you for your kind words!

H
HamidR B美国 · Experienced 2026-06-11 ·

为了上帝的爱，请

看在上帝的份上，请为 Windows 版本的分割隧道添加排除选项，Android 版本已经像 Windows 上的许多其他 VPN 服务一样拥有它。

Reply from PureVPN2026-07-13

Thank you for your feedback and suggestion. We understand how valuable an Exclude option for Split Tunneling on Windows would be, and we appreciate you taking the time to share your request. We've passed your feedback along to our product team for consideration as we continue to improve the Windows experience.

B
Big BKR · Experienced 2026-07-09 ·

PureVPN 一直很容易使用。

PureVPN 一直很容易使用。 我已经成为客户近 10 年了。 能够轻松收听/访问其他国家/地区的网站真是太好了。

Reply from PureVPN2026-07-14

Thank you for being a valued PureVPN customer for almost 10 years! We're delighted to hear you've found the service easy to use and that it has helped you stay connected to the content you enjoy. We truly appreciate your continued trust.

D
DBBD · Experienced 2026-07-07 ·

多年来令客户满意

多年来令客户满意。做它应该做的事情，没有任何问题，而且价格合理。

Reply from PureVPN2026-07-09

We are so happy to hear you've been a satisfied customer for many years! It's wonderful to know our product is meeting your expectations without any issues. Thank you for your kind words!

j
jase mkhl澳大利亚 · Verified · Experienced 2026-07-07 ·

我已经使用 PureVPN 5 年了……

我在 PureVPN 工作了 5 年，刚刚又换了 5 年。该团队（特别是 Saad）提供的客户服务是首屈一指的。

Reply from PureVPN2026-07-09

We're so happy to hear about your continued loyalty and positive experience with our team. Here's to many more to come! 😊

A
AristeGR · Verified · Experienced 2026-07-07 ·

非常好的客户服务

与 Saad 的聊天非常愉快，他帮助我解决了我的问题，并且快速而专业地回答了我所有的问题。

Reply from PureVPN2026-07-09

We’re so pleased to hear that your chat experience was pleasant and that your issue was resolved quickly. We’ll be sure to let Saad know.

A
AW美国 · Verified · Experienced 2026-07-06 ·

花了很长时间才取消欺诈……

花了很长时间才取消一个欺诈帐户。 我什至从未听说过 PureVPN，直到我收到一封电子邮件，听起来好像我有一个帐户。我查了一下客户服务聊天，那里的人说，不，没有帐户。一周后，我收到一张 89.95 美元的账单。我写了一封帮助电子邮件，然后跳回聊天室。此人试图告诉我他们无法取消此帐户，我必须通过 Google Play。我不使用 Google Play，也没有 PureVPN 帐户或任何附加到我的任何 Google 帐户的订阅。我第三次回到聊天室，非常沮丧。唯一提供帮助的人萨阿德实际上听了我的意见，花时间查看所有证据，并取消了欺诈帐户。我不知道他们付给萨阿德多少钱，但这还不够。小心这家公司。他们让实际取消变得非常困难。

L
LM法国 · Experienced 2026-07-03 ·

他们的客户服务是一场灾难

他们的客户服务是一场灾难！我原来的电子邮件地址不再有效，所以我写信给他们并向他们发送了我的原始发票，以及我订阅时信用卡的最后四位数字和信用卡的到期日期。现在已经三周了，尽管通过电子邮件和实时聊天进行了多次交流，但我的访问已被 PureVPN 阻止，并且仍未恢复。但我已经支付到 2029 年了！

T
TodorBG · Verified · Experienced 2026-07-03 ·

支持人员反应迅速

支持人员反应迅速。这是一个人（萨阿德）而不是机器人，而且做得很好。

Reply from PureVPN2026-07-06

We're happy to hear that our support team provided excellent assistance. We appreciate your feedback.