良好的服务帮助解决了…
良好的服务帮助解决了我遇到的问题。
Reply from PureVPN2026-06-22
We're glad we could help. Thank you for your kind words!
About PureVPN
Data updated- Website
- purevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 64% (18/28)
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Is PureVPN legit?
PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
比拉尔解决了我的问题并解决了……
比拉尔解决了我的问题并很快解决了它。
Reply from PureVPN2026-06-22
We are happy to hear that Bilal could help you quickly. We appreciate your kind words.
非常好。
Saim 很快回复并协助我解决了将旧 VPN 转移到 PureVPN 的问题
Reply from PureVPN2026-06-18
We are so glad to hear our team provided quick and helpful assistance with your transfer! Thank you for your feedback.
比拉尔在帮助升级方面表现出色
Bilal 做得非常出色，他带领我完成了使用我现有的电子邮件地址并使用 5 年升级优惠将我的帐户延长 5 年的过程。 这是一个有点复杂的过程，但他做到了！
Reply from PureVPN2026-06-16
We are so glad to hear we could assist you with your account extension.
Helpful costumer service
Helpful costumer service Uzair was very helpful on supporting me with a automatic payment mistakenly done. He managed to change my subscription for their cheapest plan at the time. Was a quick fix also so nothing to complain
Reply from PureVPN2026-06-16
We are so glad to hear our team was able to assist you efficiently with your subscription change. We appreciate you sharing your positive experience!
Navigation in the account page
Navigation in the account page difficult, but Saad provided quick help
Reply from PureVPN2026-06-11
We appreciate your feedback and are glad our team assisted you. We're always working to improve things based on feedbacks.
订阅前无法登录 |卸载前无法连接
首先我注册后无法登录，联系CS，告诉我我的电子邮件没有注册。并提出尝试订阅。但我想订阅，所以我订阅并使用同一电子邮件填充新帐户。它起作用了。 所以之前：无法登录，可以重置密码，收到电子邮件重置密码。 订阅后：收到欢迎电子邮件等 但下载 Windows 版应用程序后，速度非常慢，而且没有互联网活动。所以乌扎尔在那里帮助我。 我需要卸载其他VPN然后重新启动电脑，然后就一切正常了。也尝试过切换不同的连接，但效果不好。只需要卸载其他并重新启动即可。一切正常。 所以不是五星级，因为你必须在没有订阅大副的情况下解决登录问题。
Reply from PureVPN2026-06-10
Thank you for sharing your experience and feedback. We'd like to clarify that PureVPN is a paid subscription service, so an active subscription is required before you can access and use the service. We're glad to hear that Uzair was able to assist you with the connection issue and get everything working properly. We appreciate your comments regarding the sign-in experience and will take them into consideration. If you encounter any issues in the future, please don't hesitate to contact our support team, we'll be happy to help.
The 7 day trial is a scam
The 7 day trial is a scam. I signed up for the 1 week trial seeing their advertisement that they had a 31-Day Refund Policy within initial purchase but did not end up using their service as it was not suitable for my need. The trial ended which auto-renewed to a full year subscription so I contacted customer care immediately on the day I was charged to request for cancelation and a refund. However, I was told that I cannot get a refund as auto-renewals are not qualified for a refund as per their policy. Despite their “No Questions Asked, Risk-Free, Stress-Free, 31-Day Refund Policy” within initial purchase”, apparently the auto renewals are not eligible for a refund. Therefore, the auto-renewal upon end of the 7 day trial puts you in a situation where they disqualifies you from claiming for a refund, although still within the 31 day initial purchase period. Not catching the trial ending and cancelling prior is my oversight but the refund policy is contradicting and misleading. The way their trial is set up and using hidden fine prints tricking consumers to believe that they are protected and has the option to get reimbursed within 31 days is unacceptable. I would advise anyone to be cautious for using their service.
Reply from PureVPN2026-06-08
Thank you for sharing your feedback. We'd like to clarify that our 31-day money-back guarantee is subject to the eligibility criteria outlined in our refund policy. For subscriptions that begin with a 7-day trial, it is clearly stated on the purchase page and in our policy that trial-based renewals are non-refundable. The trial period is provided to allow users to fully evaluate the service before the subscription renews. Users can cancel at any time during the trial through their account or by contacting our support team.
Top notch support
Top notch support. We solved a very difficult to track networking issue together. I learned something and they took my solution to make it part of their support. Great service.
Reply from PureVPN2026-06-10
We're so glad to hear we could resolve that difficult networking issue together! Your insights are truly valued, and we appreciate you sharing them. Thank you for your kind words.
Refused a courtesy refund on an unused renewal
I was auto-charged US$47.95 on 4 June for a renewal I'd forgotten to cancel. I contacted support within three days, confirmed zero usage on the new billing cycle, and asked for a one-time courtesy refund. It was refused on policy grounds, with an offer to keep the service running instead. I understand renewals are non-refundable under their terms, but declining any flexibility on a service caught immediately and never used is disappointing. I’ll gladly update this review if PureVPN chooses to make it right. 11 June 2026 update: I received the full US$47.95 refund on 8 June. In fairness to anyone reading: email support initially declined, then offered only a partial, and the full amount came through after multiple dispute channels. Glad it was ultimately put right, though it took more effort than it should have and could had been smoother.
Reply from PureVPN2026-06-09
Thank you for sharing your feedback. We appreciate the opportunity to review your case. Following a further review with our billing team, a resolution has been provided and the matter has been addressed. We value your feedback and are glad we were able to reach an outcome. If you have any additional questions or concerns, please feel free to reach out to our support team.
Saad fixed in five minutes what I spent two hours troubleshooting on the Internet and could not fix myself
Saad was very helpful and helped me resolve my issue quickly and got me the link and software update that I needed – thank you so much!
Reply from PureVPN2026-06-10
We're so glad that Saad could help resolve your issue quickly and provide the update you needed. Thank you for your kind words!
Impossible to stream RTBF
Impossible to stream RTBF, bought an access to ExpressVPN and immediately worked.
Reply from PureVPN2026-06-08
Thank you for your feedback. We're sorry to hear about your experience. RTBF can be accessed when connected to our Belgium servers. If you haven't already, please try connecting to a Belgium location and test again. If the issue persists, reach out to our support team and we'll be happy to investigate and assist further.
PUREVPN LIVE CHAT
Live chat is a great tool to resolve issues. Of course it helps when you have a service tech like Bilal to help you along. Thanks to the whole team ,I understand Bilal cannot do it alone.
Reply from PureVPN2026-06-04
We're so happy to hear our live chat was helpful and that our team provided excellent support. We appreciate your kind words!
Thanks Bilal. Problem would have been solved quicker without the useless AI bot
The AI Bot was useless. Bilal the support specialist was excellent.
Reply from PureVPN2026-06-05
Thank you for your feedback. We're glad Bilal was able to assist and provide the support you needed. Feedback like this helps us continue improving both our AI assistant and overall support experience. We appreciate you taking the time to share it!
Avoid at all costs
Avoid at all costs. Also even when you cancel they still charge you and refuse to refund. I have all the emails showing cancellation (this vpn was garbage from day one) and still years later they charge me again and refuse to refund. I’m filing with the BBB and disputing this charge with Amex, no surprise this company is the worst and their all was garbage. Much better options out there
Reply from PureVPN2026-06-09
Thank you for your feedback. We have reviewed the account and would like to clarify that we could not find any cancellation request or use of the self-cancellation option prior to the renewal date. Our records also show that a renewal reminder was sent on May 27, 2026, seven days before the renewal charge, providing an opportunity to cancel before billing. Additionally, when you previously contacted us regarding service concerns, troubleshooting steps were provided, but we did not receive any further reports indicating the issue remained unresolved. The first response regarding cancellation was received after the renewal payment had already been processed. We understand your frustration; however, the subscription was renewed in accordance with the agreed billing terms
他们曾经非常坚固
他们曾经非常坚固。现在他们的 P2P 和端口转发只给你 5 个目的地，而且所有目的地都非常麻烦和故障。 服务肯定大幅下降。我可能不会续订
Reply from PureVPN2026-06-04
We appreciate you sharing your concerns regarding P2P and Port Forwarding. We are actively working to improve these services and your feedback is invaluable as we strive to enhance our offerings. Please reach to us at [email protected] so we can get further details.
对 Ivacy 迁移的大力支持！
迁移到 PureVPN 后，我很担心我原来的 Ivacy 终身帐户状态。然而，支持团队（萨阿德和比拉尔）完美地处理了我的案子。他们确认了我的终身状态，清楚地解释了系统设置，并顺利地延长了我的帐户。 PureVPN 对老用户的尊重给我留下了深刻的印象。全程5星！
Reply from PureVPN2026-06-02
We are delighted to hear about your positive experience with our support team. We value our legacy users and are glad we could seamlessly extend your account. Thank you for your kind words!
Uzair very kind
It took effort to solve the system’s problem but uzair did it! He was very kind and helpful
Reply from PureVPN2026-06-04
We're glad we could resolve the problem for you. We appreciate your kind feedback.
Full Five to PureVPN
I was earlier with IvacyVPN. after changing over, the general experience is always a 5 rating. connection is generally stable, occasionally connection is a problem, but overall I am happy and I hope PureVPN will maintain this. You are better than gooseVPN, which I used to think was the best. So, all the very best and cheers. Keep it up.
Reply from PureVPN2026-06-01
We are so happy to hear about your positive experience and appreciate you sharing your feedback. We are committed to maintaining this level of service for you. Thank you for your kind words and support!
Spoke with Saad on live chat about a IP issue
Spoke with Saad on live chat about a dedicated IP issue,had it sorted for me within minutes.Friendly and to the point,A true pleasure to deal with.
Reply from PureVPN2026-06-01
We are so glad we could quickly resolve your dedicated IP issue. We appreciate your kind words and positive feedback!