PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
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Pierre Blameble · 4 reviews · Experienced 2026-05-17 ·
★★★★★
PureVPN , Pure Satisfaction
I’m a former Ivacy customer, and I have to admit I was not completely reassured about switching to PureVPN at first. With Ivacy, I really appreciated the availability and efficiency of the support team.
However, Saad was just as helpful and efficient. He took the time to guide me through the whole process, answered my questions clearly, and convinced me to go ahead with the plan.
Honestly, ChatGPT was recommending NordVPN to me, but in the end, human support made the difference. That personal assistance really mattered to me, and I truly appreciated it.
Thank you very much, Saad. I’ll be happy to recommend PureVPN.
Reply from PureVPN2026-05-18
Thank you so much for sharing your experience and for giving PureVPN a chance after Ivacy! We’re delighted to hear that Saad was able to guide you through the process and provide the kind of personal support that made a real difference for you.
At PureVPN, we truly believe great customer support matters just as much as the product itself, and your feedback means a lot to us. We’ll be sure to share your kind words with Saad.
Thank you again for your trust and recommendation — we’re excited to have you with PureVPN! 🚀
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steve · 1 review · Verified · Experienced 2026-05-17 ·
★★★★★
Great help ,great service
Reply from PureVPN2026-05-18
We truly appreciate your feedback! It’s wonderful to hear you had a great experience with both our service and support team.
Bilal is was very attentive. He read my request, double checked the information and came back with a solution. He waited online for me while I was trying the solution which worked very well and I ended up getting the expected outcome. He was very polite and patient. Bilal is an outstanding employee and an asset for any company. 10/10
Reply from PureVPN2026-05-18
Thank you for the feedback! We’re thrilled to hear Bilal provided attentive and patient support while ensuring everything worked perfectly for you. We’ll be sure to share your kind words with him!
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Alexander · 4 reviews · Verified · Experienced 2026-05-15 ·
★★★★★
Excellent support
I had an exceptional contact, Bilal, who in a professional manner helped me through everything.
Reply from PureVPN2026-05-18
We are glad to hear about your exceptional experience and appreciate your kind words. Thank you for sharing!
I didn't like the AI chatbot. It asked questions that I had already answered, including multiple variations of the same question. Once it routed me to Saim, the prices was easy, and he resolved my issue almost immediately.
So...3 stars for the chatbot, 5 stars for Saim.
Reply from PureVPN2026-05-19
Thank you for your honest feedback. We appreciate you sharing your experience with the AI chatbot, and we’ll take this as valuable input to further improve the support journey and make it more seamless. We’re also happy to hear Saim was able to quickly resolve your issue once connected.
We are thrilled you had such a wonderful experience! Thank you for your fantastic feedback.
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Anton Soloviov · 1 review · Experienced 2026-05-12 ·
★★★★★
Good support
Good support. Inexpensive. Works. Can't remember what I paid but no more than $40 a year. Then had a complication and they extended my service for free for my trouble and time.
Reply from PureVPN2026-05-18
Thank you for your support! We’re glad to hear you’re enjoying the service and that our team could assist and make things right for you. Your feedback means a lot to us!
k
kin · 1 review · Verified · Experienced 2026-05-13 ·
★★★★★
Unable to connect to VPN due to an account issue.
I was unable to connect to the VPN due to an account-related issue; the error code was 5059. The support agent I connected with via chat, as well as the technical support team, provided explanations that were both easy to understand and very friendly. Most importantly, the entire process was handled quickly and without any waiting. I am truly glad that I chose to use this product.
Reply from PureVPN2026-05-18
Thank you for your kind feedback! We’re happy to hear our support and technical teams were able to resolve the issue quickly and provide a smooth experience. We truly appreciate your trust in PureVPN! 🚀
Great support team, knowledgeable and professional. I just signed up/subscribed the VPN service - so far so good!
Reply from PureVPN2026-05-18
We're so glad to hear you're happy with our support team and VPN service! Thank you for your positive feedback.
J
Jesper · 19 reviews · Experienced 2026-05-12 ·
★★★★★
I can’t unsubscribe and when asking via…
I can’t unsubscribe and when asking via email about it I’m asked to provide the following instead of unsubscribing me:
Hello Jesper,
Thank you for contacting PureVPN Support.
I understand and apologize for the fact that you have been waiting to get your subscription cancelled. However, could you kindly share the purpose behind your use of PureVPN and describe your specific use case? This information will help us understand your needs better and identify any areas where we can improve our services to ensure a better experience in the future.
Appreciate your help and honest feedback! Awaiting your response.
Best regards,
Adrian | Customer Support PureVPN
Follow up:
After another mail the agreed to cancel it. I didn’t have an option to cancel in the UI. That’s when they refer you to support like the answer below states. And that’s when they refuse and try to upsell. Still a scam to remove the cancellation button and and exchange it with a sales rep that won’t cancel.
Pure scam
Reply from PureVPN2026-05-15
Hi Jesper, we’re sorry to hear about your experience and understand how frustrating this must have felt.
To clarify, users can cancel their subscription directly from the member area, and if the cancellation option is not visible for any reason, our 24/7 support team assists with the process, as also mentioned in our cancellation guide. Our team ask for feedback or try to understand the reason behind the cancellation request so we can improve the service or help resolve any issue affecting the experience.
We’ve checked your case, and your subscription was cancelled and confirmation was shared with you on the support ticket 215474278377733.
We are so glad you enjoyed our quick, friendly service. We appreciate your kind words.
R
Randy Mueller · 2 reviews · Experienced 2026-05-09 ·
★★★★★
I've been using PureVPN for close to a…
I've been using PureVPN for close to a decade now
Reply from PureVPN2026-05-18
We appreciate your long-standing loyalty to our service. Thank you for your feedback.
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Anna · 1 review · Verified · Experienced 2026-05-09 ·
★★★★★
great vpn and very helpful support
I’ve been using purevpn for few years now, in addition to the great vpn experience, their support is being very helpful especially during the times when Internet freedom is being undermined in my country
Reply from PureVPN2026-05-18
We're so glad to hear you've had a great VPN experience and that our support has been helpful. Thank you for your kind words!
