PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
Quick support from purevpn that resolved my issue through remote control. Was completed in 5 minutes !
Hi Benjamin! Thank you so much for your kind feedback! 😊 We're glad to hear that our team was able to quickly resolve your issue through remote support. Getting things sorted in just a few minutes is exactly the experience we aim to deliver. If you ever need assistance again, we're always here to help!
Bilal from Pure VPN, answered all of my questions and helped me to find a good deal for the next two years with Pure VPN.
Hi! Thank you for your feedback! 😊 Glad to hear Bilal helped answer your questions and secured a great deal for you. We’re always here if you need anything!
Sometimes technical issues can take a bit of time. Uzair was not only helpful, he waited while I verified everything was working as intended. No back and forth in email, just patient and waiting until my issue was resolved. Stellar customer service!
Hi Lonny! Thank you for sharing your experience! 😊 We truly appreciate your patience and understanding. We're especially glad to hear that Uzair provided attentive and seamless support, staying with you until everything was fully resolved. Delivering reliable and hassle-free assistance is what we strive for, and your feedback means a lot to us. We're always here whenever you need help!
Hi Daniel! Thank you for your feedback! 😊 Glad we could resolve your issue so quickly. We’re always here to help!
Agent Saad helped me with a renewal. Was pleasant to communicate with.
Hi Keith! Thank you for your feedback! Glad to hear Saad assisted you smoothly with your renewal. We appreciate your kind words!
The technician was great and there are no problems with them. I had trouble putting my accounts, but it seems best that this was the case because my account needed special attention. I have concerns about what feels more like a rug pull than a business merger. But I was in early supporter of pure vpn, and that support is returning the favor back to me. So I can't complain. I recommend giving the option for customers to complain if a technician was bad, but not require your technicians to ask every customer for a review.
Hi Danielle, thank you for your honest feedback 😊 We’re glad to hear our technician was able to assist you and resolve your account issue with the attention it needed. We also truly appreciate your long-time support of PureVPN. Your suggestions are valuable, and we’ll definitely take them into consideration as we continue improving our service experience. Thank you for staying with us!
Bilal was really helpful and resolved my query within no time. This is what makes it a great customer adviser.
Hi! Thank you for your feedback! 😊 Glad to hear Bilal resolved your query so quickly. We truly appreciate your kind words!
They helped me fast, and solved the problem in no time!
Hi! Thanks for the great feedback! 😊 We're glad we could resolve your issue quickly and get everything sorted in no time. If you need anything else, we're always here to help!
PureVPN has been great! Saad was able to help me resolve my connection issues and made sure everything was working perfectly before letting me go! I have been using PureVPN for 2 years now, and it has been a great tool for us! Always helpful and professional. It has been the perfect tool for us!
Hi Jeff! Thank you so much for your kind words and for being with PureVPN for the past 2 years! 😊 We’re really glad to hear that the service has been working great for you and that it’s been a valuable tool for your needs. A special shoutout to Saad — we’ll be sure to share your feedback with him! 🙌 If you ever need any assistance in the future, we’re always here to help. Thanks again for your continued support! 🚀
I had serious problems with PureVPN recently. Even though my internet connection itself was working, I suddenly could not access any websites at all. When I checked the TCP/IPv4 settings of the PureVPN network adapter, I noticed that no valid IP configuration was present. The adapter apparently failed to obtain the necessary IPv4 settings, which likely caused the loss of internet access even though the connection itself still appeared to be active. The Kill Switch was disabled, so that was not the cause. The issue was severe enough that it effectively blocked my internet access until I completely uninstalled PureVPN. After switching to NordVPN, everything immediately worked normally again without any problems. I was already dissatisfied with PureVPN before this because streaming often became unstable, froze, or slowed down drastically over time. But blocking my internet connection entirely was the final reason for me to stop using it. Based on my experience, I cannot recommend PureVPN.
Hi! Thanks for your feedback! 😊 We're glad you found the response quick and clear. We're always here if you need any help!
Hi! Thank you for your support! 😊 We truly appreciate it!
Bilal was very responsive, patient and helpful.
Hi! Thank you for your kind words! 😊 We're glad to hear Bilal was responsive, patient, and helpful. We'll be sure to share your feedback with him!
I used Pure VPN and their dedicated IP services for 5 years. My 5 year subscription expired and the website was throwing an error when I tried to resubscribe. Had to contact customer service. Uzair assisted me in getting service restored AND kept my old IP.
Hi Jim! Thank you for being with PureVPN for 5 years! 😊 We’re really glad Uzair could help you quickly restore your service and keep your old IP. We truly appreciate your continued support!
Hi! Thank you for your feedback! 😊 We are glad you found the responses quick and helpful. If there’s ever anything else you need, our support team is always here to assist!
PureVPN Support is always quick and reliable.
Hi! Thank you for your kind feedback! We’re delighted to hear that you find PureVPN support quick and reliable. Your trust means a lot to us, and we’re always here whenever you need assistance!
Bilal was fast to answer, and answered my question professionally. Excellent service!
Hi! Thank you so much for your kind words! 😊 It was a pleasure assisting you. I’m glad I could help quickly and provide the support you needed. If you have any more questions in the future, feel free to reach out anytime!
PureVPN lied to me and told me they had a built in Kill Switch. There android app DOES NOT have a kill switch. Once caught in the lie they like to backtrack, mince words, and tell you you can turn on setting within your android device to protect your data... another lie! Either you have a kill switch built into your software or you don't. I loathe being lied to. PERIOD! Buyer Beware... avoid or subscribe at your own peril. You've been warned!!!
The support I had was excellent. My question was solved providing everything I needed.
Hi! Thank you so much for your wonderful feedback! 😊We are really glad to hear that your question was fully resolved and that you got everything you needed. If there’s anything else we can assist you with, feel free to reach out anytime!
getting a direct answer that I could use to complete the payment needed.
Hi! Glad to hear you were able to get a clear and direct answer to complete your payment 😊 If there’s anything else you need or if you run into any issues, feel free to reach out—we’re always here to help!
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