PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
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niels · 1 review · Experienced 2026-03-30 ·
★★★★★
useless there is always something wrong…
useless there is always something wrong with the app in holland then the server doesnt work or you cant log in etcetc
I had to fix it myself by removing the app again
No help from purevpn
No internet connection thru purevpn again
Cant seek contact with them thru the app
And the keep blaming my computer while its threre software
Reply from PureVPN2026-04-01
Hi! We’re sorry to hear about the issues you’ve faced. 😔
Please reach out to our support team at [email protected] with the subject line “Trustpilot review”, and they’ll help get everything sorted for you as quickly as possible.
Smooth transition from Ivacy - Outstanding support!
I recently migrated my account from Ivacy to PureVPN, and I must say the experience was surprisingly positive. I was a bit concerned about how the process would work, but Uzair from the support team guided me through every step with great patience and expertise.
The migration was seamless, and Uzair made sure everything was set up correctly. It’s rare to find such efficient and helpful customer service these days. I’m very happy with the service so far and highly recommend PureVPN, especially for their top-notch support team. Thank you, Uzair!
Reply from PureVPN2026-04-01
Hi! Thank you for your kind feedback! 😊
We’re glad your migration went smoothly and that Uzair could assist you throughout the process. We’ll be sure to share your appreciation with him!
Welcome to PureVPN, and feel free to reach out anytime 🚀
Hi Michelle! We’re happy to hear you’re enjoying our reliable service. Your support means a lot! 🚀
M
Mr. Brian Cox · 7 reviews · Verified · Experienced 2026-03-31 ·
★★★★★
Excellent support
Excellent support - thanks again guys..... you're the best......
Reply from PureVPN2026-04-01
Hi! Thank you for the amazing feedback! 😊
We’re glad you had a great experience with our support team. We truly appreciate your support! 🚀
S
Subin Ninan · 1 review · Experienced 2026-01-27 ·
★★★★★
Very shoddy business practice
Very shoddy business practice. Their servers are slow and they auto renew even though you don't use their service
Reply from PureVPN2026-04-01
Hi! Thank you for your feedback — we’re sorry to hear about your experience.
We’d like to clarify that we aim to be fully transparent with our billing. Our policy regarding recurring payments and refunds is clearly outlined on our refund policy page and is also shown during the sign-up process. Additionally, we send prior reminder emails before renewal so customers have sufficient time to cancel if they choose to.
In your case, the subscription was renewed as no cancellation request was received before the billing date. That said, on an exceptional basis, our team has already reviewed your case and reached out to you via email with an update.
We also take your feedback regarding server performance seriously and would be happy to look into this further to improve your experience.
If you need any further assistance, please feel free to reply to our email — we’re here to help.
J
Jason Hoolsema · 1 review · Experienced 2026-03-29 ·
★★★★★
I was connected with support and they helped my with my subscription
I was connected with support and they were able to take care of my request quickly and professionally. Great service!!!
Reply from PureVPN2026-03-30
Hi Jason! We're happy to hear that our support team was able to resolve your request with speed and expertise! We appreciate you taking the time to share your positive experience.
C
CARL MAYNARD · 1 review · Experienced 2026-03-28 ·
★★★★★
I had trouble paying for subscription renewal
I had trouble paying for my subscription renewal. All attempts were declined. I was supportedf by several agents, all didnt really help. Except the last one Saad, he was great and told me to renew in private mode on my browser and that worked straight away!
Reply from PureVPN2026-03-30
Hi Carl! We appreciate you sharing your renewal experience. We're happy to hear that the last agent was able to resolve the payment issue by suggesting private browsing. We'll share your feedback with the team.
Uzair did a great job taking care of my issue thank you
Reply from PureVPN2026-03-30
Hi Jeffery! Thanks for your kind words! 😊
We’re happy to hear that Uzair was able to assist you and resolve your issue. We’ll be sure to share your feedback with him—it’ll mean a lot!
If you need any help in the future, feel free to reach out anytime.
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NA · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
Prompt response
Reply from PureVPN2026-04-03
Hi! Thanks for your feedback! 😊
We’re really glad we could respond quickly and assist you when you needed it. If there’s ever anything else we can help with, don’t hesitate to reach out—we’re always here for you!
A
Annet · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
Was a quick response and solution.
Reply from PureVPN2026-03-30
Hi! Thanks for your feedback! 😊 We’re glad to hear that you received a quick response and that the issue was resolved smoothly. Providing fast and effective support is always our goal!
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Tomas · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
good service
the problem was serious but was solved
Reply from PureVPN2026-03-30
Hi Tomas! Thanks for sharing your experience! 😊If you ever face any concerns again, our team is always here to help. Thanks for choosing PureVPN! 🚀
M
Mary · 1 review · Verified · Experienced 2026-03-26 ·
★★★★★
Help for Dummies
had a lot of problems and lots of advice which didn't work. I am a 78 year old very untechy person who has learned a lot by asking the right questions; I uninstalled and reinstalled ,cleared data,cookies,cache;etc This morning I was helped by Saad to reinstall a different way which worked<; what I like with the support team is that you don't feel you are annoying them with your lack of understanding!! have a good day Saad!
Reply from PureVPN2026-03-30
Hi Mary! Thank you so much for sharing your experience! 😊 We're thrilled to hear that Saad could help you get everything working smoothly. We're glad you felt supported every step of the way—no question is ever too small or annoying! Wishing you many smooth and worry-free experiences ahead. Have a wonderful day! 🌟
This is a review for customer service, not PUREVPN
This is a review for Saad, the customer service agent who solved my problem. PureVPN gets a 2* review.
Reply from PureVPN2026-03-30
Hi Peter! Thanks for your feedback—we really appreciate you taking the time to share it. 🙂
We’re glad to hear that Saad was able to resolve your issue, and we’ll be sure to pass along your kind words to him.
At the same time, we’re sorry to see that your overall experience with PureVPN didn’t meet expectations. We’d really like to understand what went wrong and how we can improve. If you’re open to it, please feel free to share more details—we’d love the chance to make things right.
We’re always here to help. 🚀
Hi Nathan! Thanks for your feedback! We’re glad to hear that Uzair was able to help you perfectly. We’ll definitely pass this along to him—he’ll be happy to know! If you ever need any assistance, we’re always here for you.
Thanks to Saim, who helped me a lot with my problem and resolved it quickly and effectively.
Reply from PureVPN2026-03-30
Hi! Thank you for your kind words! 😊 We're so glad Saim could help resolve your issue quickly and effectively. We’ll make sure to pass along your appreciation—he’ll be thrilled to hear it!
Hi! Thank you for your feedback! 😊 We're glad you found our support helpful and fast. We’re always here whenever you need us!
J
Jim Goode · 2 reviews · Experienced 2026-03-22 ·
★★★★★
VPN makes my life harder
VPN makes my life harder. I hate it! And now, it reports my actual IP address as the VPN address. Go figure!
Reply from PureVPN2026-04-03
Hi! Thanks for sharing your feedback—we’re really sorry to hear about your experience 😞
That definitely doesn’t sound right, especially the part about your actual IP showing instead of the VPN IP. We’d really like to take a closer look and get this sorted for you. Could you please reach out to our support team with a few details about your setup?
We’re here to help and will do our best to make this right for you.
C
Carlos Sales · 5 reviews · Experienced 2026-03-22 ·
★★★★★
Localization error
Too many times the localization coment error, you need change and find a server working
Reply from PureVPN2026-03-30
Hi Carlos! Thanks for your feedback! 😊 We’re sorry for the inconvenience with the localization error. Please reach out to us at [email protected] with the subject line “Trustpilot Review”, and our team will help you out!
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TFUK · 9 reviews · Experienced 2026-03-19 ·
★★★★★
Poor experience
Poor experience - with the app, connection reliability and the speeds. Would prefer to have used one of the alternatives which from my experience are more reliable and faster
Reply from PureVPN2026-03-30
Hi! We’re sorry to hear about your experience and appreciate your feedback. 😔 We’d love to make things right—please connect with us at [email protected] and use the subject line “Trustpilot Review” so our team can assist you directly and improve your experience.
T
Theodora · 1 review · Experienced 2026-03-20 ·
★★★★★
It's smooth
It's smooth. Unlike past VPNs needing constant reconnection, I can stay connected for hours allowing me to focus on work only. Used for three days now so let's see how it goes.
Reply from PureVPN2026-03-24
Hi Theodora! We're happy to hear that you're having a smooth experience and can focus on your work. Thank you for your feedback, and we hope it continues to perform well for you!
