PureVPN is always fast
it was not too long to wait someone and he or she, SAIM tells me the right response I need !
Reply from PureVPN2026-05-18
We're happy to hear that our team provided the right response and that your wait was not long!
About PureVPN
Data updated- Website
- purevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 64% (18/28)
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Is PureVPN legit?
PureVPN (purevpn.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
Awesome VPN & Customer Support!
Hello, I signed up with Standard and picked up the 5 year upgrade plan. I thought Dark Web Monitoring came with the upgrade. Then I went to support to ask a question and received full clarity from them. Since I added Dark Web Monitoring, representative kindly offered to give 1 year at no cost. This is a great service with a great VPN! The support is very helpful and friendly. PureVPN is the best VPN I have come across! Thank you!
Reply from PureVPN2026-05-08
Hi! We're glad you enjoyed your experience and that our support team provided clarity and assistance! It's great to hear that you find value in our VPN and the added dark web monitoring. Thank you for your positive feedback!
Perfect
Nothing at all
Reply from PureVPN2026-05-19
Thank you for the perfect rating! We’re thrilled to know everything met your expectations and that you had a smooth experience with PureVPN
FAST customer support!!!
FAST customer support!!!! Fixed me right up!
Reply from PureVPN2026-05-08
Hi Kyle! We are so happy to hear that our customer support was able to quickly resolve the issue! Thank you for your feedback.
They are thieves and robbers
They are thieves and robbers! They extend the subscription and there is no refund! They will not return the money! Do not use! or support! They are THIEVES!
The support was good
The support was good, but I suggest you bring in people who speak Arabic to complete the evaluation.
Reply from PureVPN2026-05-18
Thank you for your feedback and suggestion! We’re glad to hear you had a good support experience, and we truly appreciate your recommendation regarding Arabic-speaking support. We’ll be sure to share this with our team. 🙌
Virus in software downloaded when reinstalling windows 11 on my…
I reinstalled windows 11 on my computer. Have a lifetime membership. But today when I downloaded it from their home page and started to innstall it Bitdefender flagged a virus in the program! I uninnstalled the program. I found it horrible that Purevpn has virus in their downloads! I ùninnstalled it from all my pcs. Will never use them again, as I find it hard to trust them considering they had a virus in their own downloads! Follow up: Got a quick reply from Purevpn and they are looking in to it as they took it seriously. I have used their services for a long time. I tried another solution. I innstalled the firefox web solution and it worked perfect! (the one with win innstallment was the affected one) The firefox innstallation turned out to be the easiest solution on linux overall!
Reply from PureVPN2026-05-04
Hi Carl, we’re really sorry to hear about your experience—that definitely doesn’t sound right. We want to assure you that our official apps are thoroughly tested and safe to use. Sometimes, security software like Bitdefender may flag VPN applications due to how they operate (such as encryption and network changes), which can result in false positives. We’d really appreciate the chance to look into this for you. Could you please reach out to our support team via email at [email protected] with more details about the alert you received? We’ll investigate this right away and help get everything sorted for you
Excellent Support.
Excellent Support. Curiously rather good connection in Linux than in Windows.
Reply from PureVPN2026-05-04
Hi! Thank you for your feedback! 😊 We're glad to hear you're enjoying the connection, especially on Linux. If you notice any differences on Windows or need help optimizing your experience there, feel free to reach out—we’re always here to help!
BUYER BEWARE!
This is a scam company. They make it impossible to cancel your subscription and then refuse to issue a refund. This is illegal in the UK and many countries, but they know most people will give up as they have someone who cannot communicate in English try to force you to accept their "offer" to continue using their service. It's disgraceful. They will lie about the 31 days passing even when you contact them on the same day. I originally thought it was a mistake for them to charge me, or bad design but now I realise it is malicious and deliberate. Absolute scum. They will lie about you agreeing to this in their terms of service, but you don't agree to a never-ending contract that is impossible to cancel. Terrible company and it's a disgrace that they are permitted to continue doing this to consumers. I'm sure their reply will be irrelevant if they even know any English at all but you can see from the reviews on Trustpilot my experience is common with this company. They say they "take refund-related concerns seriously" which is a joke. They don't. Their replies always fail to address the main issue, they make it impossible to cancel the subscription. Why don't you actually address the issue in a single reply? Don't waste your time, if they wanted to do the right thing they would just issue the refund without the predatory approach. They prefer forcing customers to continue using their service, I guess they don't understand the concept of consent. NEVER USE THIS COMPANY! They are terrible.
Reply from PureVPN2026-05-04
Hi Luke! We’re really sorry to hear about your experience. Our team will review your case again in detail and look into what happened here. If there’s anything we can do to make this right, we will absolutely do our best to address it. We appreciate your patience while we take another look
The value is NOT worth it
Great, until you need a refund. Contacted support, no response. Contacted again, sounded like I was getting a refund (31 day guarantee is supposed to allow a refund) and nothing. Support is shit. No phone number, email is barely functional and their live chat..welp no support. Also impossible to unsubscribe for teams. Needs to be looked into, def in a violation of some customer protection laws. Currently going through paypal to get my money back (banks are terribly annoying to deal with)
Reply from PureVPN2026-04-30
Hi! We’re sorry to hear about your experience. We take refund-related concerns seriously and would like to review your case properly. However, we’re unable to locate your account based on this review alone. Please email us at [email protected] with the subject line “Trustpilot review” so our team can identify your account and look into this further.
I have just received an auto renewal…
I have just received an auto renewal notifacation, I can not log into the account to stop the auto renewal. Tried the AI support, this then put me in a queue for a human interaction, nothing further. This seems good until you want to cancel then there is no support. I will be reporting this company!
Reply from PureVPN2026-04-30
Hi Brian! We’re sorry to hear about the trouble you’ve faced with managing your renewal and accessing support. Auto-renewal is enabled by default for all subscriptions and can be managed from the account Members Area. We also provide support through our help channels to assist with login or account-related issues when access is not working. Since we’re unable to identify your account from this review, please contact us at [email protected] so we can assist you in resolving this promptly.
A good deal
Many server options and some good recurring deals. I bought a few years of this...
Reply from PureVPN2026-04-30
Hi! Glad to hear you’re enjoying the wide range of server options and the long-term value from the deal! 😊 We really appreciate your continued trust over the years. If you ever need help getting the most out of your connection or exploring new servers, we’re here for you anytime.
At first I was skeptical there would be…
At first I was skeptical there would be a solution to my issue, but was pleasantly surprised there was a fix and immediately I was able to access PureVPN's locations network.
Reply from PureVPN2026-04-30
Hi! Thanks for giving us a shot despite the initial doubts—we’re really glad we could turn things around for you! 😊 It’s great to hear you’re now able to access PureVPN’s locations without any trouble. If you ever need anything else, we’re always here to help!
Saad did a great job resolving my…
Saad did a great job resolving my issues, I have had purevpn for a few years and it is great.
Reply from PureVPN2026-04-28
Hi! We're happy to hear that the issues were resolved effectively and that you've had a great experience with our services over the years. Thanks for your feedback.
Bilal got the issue resolved within…
Bilal got the issue resolved within minutes!!!
Reply from PureVPN2026-04-17
Hi! We're happy to hear that the issue was resolved quickly for you. We appreciate your positive feedback and are grateful for your time.
Great reliable app
Great reliable app, fantastic customer service
Reply from PureVPN2026-04-28
Hi Paul! We appreciate you taking the time to leave us such a fantastic review! We're so glad you find our app reliable and our service helpful.
Request for subscription extension
I requested assistance to extend my subscription. Seamless process and Saim got it done in a friendly and expedient manner!
Reply from PureVPN2026-04-17
Hi! We're happy to hear that the subscription extension process was seamless and efficient. We appreciate your positive feedback and are so glad you were satisfied with the support.
fast response
very quick and efficient
Reply from PureVPN2026-04-17
Hi! We appreciate your feedback and are so glad we provided efficient service for you. Thank you for sharing.
Got help that worked.
Reply from PureVPN2026-04-17
Hi Sam! We're happy to hear that our assistance was effective for you. Thank you for sharing your positive experience with us.