PURPLE LEAF（purpleleafshop.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 63 条用户评价，属于建筑与制造分类，口碑优秀。89% 的评价为 4 星及以上，10% 为 1 星；商家回复了 86% 的差评。数据最后更新于 2026-08-10。
我订购了一个 10 x 14 的凉棚。我自己建造了它，并请了一些帮助来支撑它（至少 3 个人），我花了 6 个小时。质量确实很好
We truly appreciate your positive 5-star support! It means a lot to us that our pergola helps create a comfortable outdoor space for you. We keep improving the materials and craftsmanship of our patio canopies. Please come back anytime if you need replacement accessories or new outdoor furniture in the future.
不幸的是，我要越界了。我在 2022 年 7 月花了 859.00 欧元购买了一把大雨伞。我收到的时候没有“使用和维护手册”。经过三个冬天/季节后，我注意到盖子已经解体/毁坏了。除了防护罩外，黄蜂还通过防护罩上的一个洞，在雨伞上造成了一个巨大的洞。 在意大利/欧洲，制造商的保修期超出 24 个月的法定保修期。尽管要求赔偿/共同过失以修复材料，但该公司未能证明有能力考虑欧洲消费者法，并声称保修期仅为 24 个月。 所以？据该公司称，三年后面料变质是正常的，因此客户必须购买价值约 250.00 欧元的更换部件，即购买成本的三分之一。也许保修应该对客户更加透明。材料的名称，标明过期日期，就像鸡蛋一样。 近年来使用的材料的变化表明材料的快速劣化是一种隐藏的缺陷，对买家来说是隐藏的。这是缺乏商业严肃性；用于户外使用的材料的保质期只有三年，这是令人无法接受的。还要考虑初始成本。 希望这篇评论不要被删除 ======================================= 回复您 2026 年 8 月 3 日的电子邮件， 我已经与你们的支持团队联系了两个多星期（无论是在亚马逊平台上还是直接通过你们的客户服务伞12）。 我已提供 2026 年 7 月 16 日通过认证电子邮件发送的“正式投诉”的理由以及发现的相关缺陷，并附有照片文件。 我已经承认你的立场，没有什么可补充的。 您只需通知您的买家更仔细地阅读您的保修条件即可。 强调的是，三个季节之后，如果您提供的组件解体/灰尘，导致雨伞无法使用，则一切正常。 客户必须注意，如果他们购买价值 859.00 欧元的产品，三年后，覆盖织物可能会损坏。保护罩“分解/降解”，导致雨伞损坏。这是有条件、有外部环境的。因此，购买后三个冬季后可能会放弃投资。 我可以理解颜色的恶化、面料的张力以及伞面防水性的恶化，但肯定不能理解伞面的溶解以及影响伞面的所有后果。 我没有考虑这个细节，因此没有法律依据要求更换。 以折扣价购买您提供的替换件（防护罩）并不排除在不久的将来需要进行检查和进一步更换。 我更喜欢用垃圾袋保护伞面。它们成本更低，使用寿命更长。 最好的问候 格拉齐亚诺·贝尔托拉索
We were disappointed to learn we failed to deliver a satisfying experience. The performance of outdoor umbrellas can be affected by installation conditions and outdoor environments. Should you face any problems such as missing parts, product defects or malfunctions during use, please contact our support team. We are ready to address all reasonable concerns and continuously improve our products and service based on your feedback.
Thanks for your fantastic 5-star rating! We are thrilled you love your patio gazebo and customer service. We constantly launch new outdoor patio furniture. Come visit our store anytime and enjoy your great outdoor time!
订购了一把 10 x 13 悬臂伞。没有带轮子的底座适合这把伞。买家当心。
Thank you for sharing your feedback. We are sorry to hear you’re having trouble finding a rolling base compatible with your 10’×13’ cantilever umbrella. We do offer matching wheeled bases specifically designed for this cantilever model. There may have been confusion during your search. We’d love to assist you directly. Please message our customer service with your order details, and our team can guide you to the correct base option. We hope we can resolve this matter for you soon.
4 个月前，我们购买了一个 12 x 14 的凉亭，但直到最近我们才组装起来，因为我们先做了水泥垫。 一扇窗户损坏了，我立即通知他们，几天之内，一扇新窗户就运给了我们。 这家公司提供优质的客户服务。 我肯定会再次购买他们的产品。
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor gazebo. Your support means a lot to our entire team and motivates us to continue creating high-quality products and good customer service for beautiful outdoor living spaces. We hope you enjoy your gazebo for many years to come!
我们购买了13x13 360度户外伞 组装起来超级简单，而且我们喜欢 360 度部分，因此您可以随时移动雨伞以获得更多或更少的遮光罩。很棒的产品！强烈推荐
We sincerely appreciate your wonderful feedback and 5-star review. A large outdoor cantilever umbrella is like a big tree providing shade on a scorching summer day. We will ensure the quality of our umbrellas and provide an even better outdoor living experience. Thank you again!
品质优良。订购并在 2 天内交付。花了 2 天建造（2 个人）。非常坚固。印象深刻！
We sincerely appreciate your fantastic five-star rating and lovely feedback. It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set. Thank you for supporting our brand!
取消订单后试图拿回钱几乎是不可能的。他们没有及时联系送货员，我仍在等待其中一个订单的退款。他们存入信用证，然后将其取出，然后他们告诉我银行需要几天时间才能收到它。我本来就在里面，你却把它拿出来了！！如果您想退款，请不要向他们订购。非常无组织。
We sincerely apologize to hear that you encountered this situation. Regarding the shipment, as soon as we received your return request, we immediately contacted the shipping carrier to halt the shipment. Regarding the refund, we processed two separate refunds directly and did not reclaim the funds. Please note that the resolution of both of these issues does indeed require action on the part of the shipping carrier and the bank. We apologize once again for the unpleasant shopping experience. The funds have been refunded via the original payment method. Please check your account. If you have any further questions, please feel free to contact our customer service team at any time—we will be happy to assist you. Thank you again for bringing this matter to our attention. We are committed to continuous improvement.
支撑螺栓上失去了一个螺母。给公司发了电子邮件，他们第二天就给我回复了我需要购买的坚果的尺寸。花 5 美元从亚马逊买了一袋。轻松修复。
Thank you very much for your positive review, and for your recognition of our customer service team. We truly appreciate your feedback and will continue working hard to improve every detail of our products and services. Thank you for choosing PURPLE LEAF, and we hope your furniture brings you many wonderful moments outdoors.
安装屋顶和排水沟系统的零件没有到达。我们被客户服务困扰了。他们说我们的指示有误，想要丢失大量零件，多次要求提供更多信息、照片和文件。支付 35 美元下载说明手册。我们正在为他们的错误做工作。已经过去10多天了，还没有解决。我们有一个凉亭外壳，没有屋顶。没有电话号码可以拨打。这样的骗局大约10天前开始
We sincerely apologize to hear about this situation and thank you for taking the time to provide feedback. This does not reflect the level of service or product quality we strive to provide. We will send you the missing parts to resolve the issue you’re experiencing. Please feel free to contact our customer service team at any time. We’re here to assist you. Thank you again for bringing this matter to our attention. Your feedback helps us continue to improve.
价格公道，客户服务对任何问题都有帮助。只希望加拿大顾客有一个免费的#
We truly appreciate your positive feedback! Should you encounter any issues with your purchase, kindly contact us by email first. We will promptly arrange a phone consultation for you. Thank you for your support!
很棒的产品。我对布料有疑问并打电话要求更换。他们很快回复并邮寄了替换品。非常非常高兴。
We sincerely appreciate your fantastic five-star rating and lovely feedback. It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set. Thank you for supporting our brand!
We sincerely appreciate your fantastic five-star rating and lovely feedback. It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set. Thank you for supporting our brand!
凉亭包装完好，没有损坏，质量很好。花了几天时间组装，一切都安排得很好。排水沟系统并没有真正起作用，但不会降低凉亭的可用性。对购买非常满意
Thank you for your incredible review! We’re so happy to hear that you’re enjoying your outdoor gazebo. We truly appreciate your trust and support. Your feedback inspires us to keep improving and delivering products that make outdoor spaces more beautiful and comfortable. We hope your new gazebo brings you countless moments of relaxation and happiness. Thank you again!
质量好。方向可能需要一些工作。
We sincerely appreciate your feedback. Thank you for recognizing the quality of our products. We’ve received your suggestions and will do our best to make improvements so we can provide better service to more customers! Thank you again!
很棒的产品（大露台伞）。非常乐于助人、及时且专业的客户服务助理。很快解决了我的问题。
Thank you so much for your amazing 5-star review! It’s wonderful to know that our large outdoor umbrella has helped create a comfortable and enjoyable space for you. Providing quality products and a great customer experience is always our goal. Thank you for being part of the PURPLE LEAF family. We look forward to serving you again.
我很失望！根据您的商品草图，我认为我订购的商品上的柱子有 8 英尺高！ 它只有大约6英尺！非常误导！很不高兴！
We sincerely apologize that your outdoor gazebo did not meet your expectations. We understand how disappointing it can be when a product has issues or does not perform as expected. We take the quality of our products and website very seriously, and we have arranged for a customer service representative to contact you so that we may investigate this matter further and resolve it appropriately. Thank you for your patience, and thank you for giving us the opportunity to improve.
客户服务始终竭尽全力确保满意度
Thank you so much for your amazing 5-star review! We are very pleased to hear that you are satisfied with our customer service. Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces. We hope you enjoy your furniture for many years to come!
强烈推荐，非常有帮助 - 他们对我有圣人般的耐心，再次感谢 ⭐️⭐️⭐️⭐️⭐️
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor furniture. Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces. We hope you enjoy your furniture for many years to come!
发货速度非常快！和视频里的图片一模一样！而且组装起来相当容易！然而，当你走到桌子旁时，你肯定需要两个强大的人……但我们用了三个人来把桌子放在一起。
Thank you so much for your wonderful 5-star review! We are delighted to hear that you love your new outdoor furniture. If you need any assistance, please feel free to contact us at any time. We hope you’ll enjoy many wonderful moments with this furniture for years to come!
共 63 条符合条件的评价