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PURPLE LEAF

63 条评价

4.563 条评价
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关于 PURPLE LEAF

数据更新
网站
purpleleafshop.com
分类
建筑与制造
所在地
United States
状态
待认证
近 12 个月
63 条评价
差评回复率
86%(6/7 条)
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PURPLE LEAF靠谱吗?

PURPLE LEAF(purpleleafshop.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 63 条用户评价,属于建筑与制造分类,口碑优秀。89% 的评价为 4 星及以上,10% 为 1 星;商家回复了 86% 的差评。数据最后更新于 2026-08-10。

用户怎么说

D
Daniel Slott · 写过 1 条评价 · 体验于 2026-06-29 ·

出色的客户服务

我们遇到了雨伞下灯不亮的问题。联系客户服务以获取有关如何解决问题的信息。我们执行了多个故障排除步骤,但问题并未得到解决。唯一剩下的就是小电池单元无法正常工作。他们提出免费更换它,他们确实这么做了。然而,当我有重要的客人过来时,我需要在三天内让它发挥作用。没想到,他们连夜把电池组给了我。没有成本。我们把它插上,它就工作了。在我看来,这已经超越了满足客户的要求。感谢紫叶为我们而来。

PURPLE LEAF 回复2026-07-23

We sincerely thank you for your wonderful feedback and 5-star review. We are delighted to hear that our lamp umbrellas have helped create a comfortable and pleasant outdoor atmosphere for you, and that our service provided you with an enjoyable experience. Providing high-quality products and an exceptional customer experience has always been our goal. Thank you for being a part of the PURPLE LEAF family. Please feel free to contact us if you need anything. Thank you again.

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Bryan Flint · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

我们必须进行交换

我们必须进行交换,他们让一切变得轻松无压力。

PURPLE LEAF 回复2026-07-23

Thank you very much! We’re delighted to serve you. If you need any assistance, please feel free to contact us at any time.

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sam · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

LED 灯带坏了,其中两个……

LED 灯条无法工作,其中两根柱子凹陷。

PURPLE LEAF 回复2026-07-10

Thank you for your feedback. We’re truly sorry for the unpleasant experience you had. We’ve had our customer service team reach out to you, and they’ll assist you in resolving the issue. Please check your email for further information.

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John F · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

一个漂亮的凉亭,但有时组装起来很困难

到目前为止,它似乎是一款优质产品,其价格在紫叶网站上也有准确描述。 购买后的客户服务跟进给我留下了深刻的印象,以确保及时交付和组装过程。 方向/图表本来可以更好,但组装时间比指示的要长得多。电动工具很有帮助,并且需要对可弯曲/柔韧的铝制部件进行微调。

PURPLE LEAF 回复2026-07-23

Thank you so much for your positive review! We’re delighted to hear that you are enjoying your new outdoor gazebo. We truly appreciate your feedback and will continue working hard to improve every detail of our products and services. Thank you for choosing PURPLE LEAF, and we hope your gazebo brings you many wonderful moments outdoors.

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John · 写过 2 条评价 · 已认证 · 体验于 2026-06-01 ·

优秀的产品和优秀的客户……

优质的产品和优质的客户服务!几天之内就收到了我的雨伞和底座。组装非常简单,只需要一点耐心将沙子装入底座即可。伞的调节顺畅且容易。倾斜和 360 度旋转让我们在阳光明媚的炎热日子里可以在甲板上享受数小时的乐趣。喜欢这把伞!

PURPLE LEAF 回复2026-07-22

We sincerely appreciate your fantastic five-star rating and lovely feedback. It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set. Thank you for supporting our brand!

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Sharon Hughes · 写过 2 条评价 · 已认证 · 体验于 2026-06-01 ·

很棒的产品

很棒的产品 是满足我们凉棚需求的完美解决方案 反应灵敏的客户服务

PURPLE LEAF 回复2026-07-23

Thank you for your incredible review! We’re so happy to hear that you’re enjoying your outdoor furniture. We truly appreciate your trust and support. Your feedback inspires us to keep improving and delivering products that make outdoor spaces more beautiful and comfortable. We hope your new pergola brings you countless moments of relaxation and happiness. Thank you again!

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DEVON · 写过 2 条评价 · 已认证 · 体验于 2026-06-25 ·

提供急需的阴影!

说明很容易理解,并且在大多数情况下,组装也很容易。只有一次在组装凉棚时我必须重做我的步骤。它提供的阴影是非常需要的。该产品看起来与描述的一样。

PURPLE LEAF 回复2026-07-23

Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor pergola. Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces. We hope you enjoy your shade for many years to come!

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Grant S. · 写过 8 条评价 · 已认证 · 体验于 2026-06-01 ·

轻松找到我想要的东西并订购

很容易找到我想要的东西并订购。快速运输。产品本身很棒,非常舒适且耐用。

PURPLE LEAF 回复2026-07-22

Thank you for your positive feedback on our website and our fast shipping! Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces. We hope you enjoy your furniture for many years to come!

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Cole Barchard · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

我订了两把紫色的雨伞…

我订了两把紫叶雨伞。它们来得及时,易于设置,而且质量是首屈一指的。当你购买这些产品时,你会得到一分钱一分货,我发现它们可以持续很多年。

PURPLE LEAF 回复2026-07-23

Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor umbrellas. Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces. We hope you enjoy your umbrellas for many years to come!

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Matt Faux · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

非常值得投资

所有的盒子都在一周内到达,唯一的损坏是几个百叶窗,这些百叶窗很容易弯曲恢复形状。所有东西都用带有护角的厚纸板包装得很好,并按照其构建的顺序贴上标签。组装起来非常简单,有清晰的说明和照片,我能够在 2x4 死人的支持下自己完成组装。第一次使用后,我们第一次在阴凉处享受我们的露台,因为我们失去了后院所有的树木。它创造了一个非常好的户外空间,可以在一天中的任何时间使用。我希望在开始组装之前注意到的一件事是,柱排水管都面向开箱即用的同一方向,这意味着一个排水管朝向房屋,如果我意识到我会相应地旋转顶部部件,但我从未确认这实际上是可能的。

PURPLE LEAF 回复2026-07-23

We sincerely thank you for your wonderful feedback and 5-star review. Your recognition is the greatest support for the entire PURPLE LEAF team! If you have any questions about using our product, please feel free to contact us at any time. Thank you again!

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Edward Yale · 写过 1 条评价 · 体验于 2026-06-30 ·

3 座沙发床户外门廊露台秋千

我在家得宝买了他们的产品。我开始将其组装在一起,并遇到了带有可调节靠背的 3 座沙发床户外门廊露台秋千的问题。我给该公司发了电子邮件,得到了非常快速的回复和对理解问题的出色帮助。他们很快解决了我的问题,现在产品很完美。 A+ 表示该产品,A++ 表示该公司帮助解决问题。我强烈推荐任何人尝试他们的产品。他们与我的家人共度一生。感谢紫叶团队的帮助。

PURPLE LEAF 回复2026-07-23

Thank you for your incredible review! We’re so happy to hear that you’re enjoying your outdoor furniture. We truly appreciate your trust and support. Your feedback inspires us to keep improving and delivering products that make outdoor spaces more beautiful and comfortable. We hope your new patio swing brings you countless moments of relaxation and happiness. Thank you again!

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Jake Olson · 写过 1 条评价 · 体验于 2026-06-24 ·

优质的客户服务和完美的配合

我需要为我的紫叶雨伞更换零件,老实说,一切都如此简单,给我留下了深刻的印象。客户服务非常有帮助,使整个过程变得简单,我真的很感激。该部件到达时形状良好,合身得恰到好处,使我无需更换整把雨伞。总体来说很棒的体验和非常好的支持。

PURPLE LEAF 回复2026-07-23

We sincerely appreciate your fantastic feedback and 5-star rating. It’s wonderful to know that our outdoor umbrella has helped create a comfortable and enjoyable space for you. Providing quality products and a great customer experience is always our goal. Thank you for being part of the PURPLE LEAF family. We look forward to serving you again.

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Rosemarie Toub · 写过 1 条评价 · 体验于 2026-06-30 ·

我为我们的 tiki 酒吧订购了 4 个吧台凳……

我为我们的 tiki 酒吧订购了 4 个吧台凳,但订购的高度错误。 我通过亚马逊联系 Purple Leaf,亚马逊表示退货费用约为 200 美元。 我直接联系了紫叶,他们问我是否愿意接受另一位顾客退回的两箱尚未使用过的吧台凳。 反过来,紫叶说我可以保留原来的凳子,然后把它们作为礼物送给别人,或者做任何我想用它们做的事情。 我刚刚收到正确的凳子,它们状况完美!!!!我强烈推荐该公司和那里的产品!

PURPLE LEAF 回复2026-07-23

We sincerely appreciate your fantastic feedback and 5-star rating. It’s wonderful to know that our furniture has helped create a comfortable and enjoyable space for you. Providing quality products and a great customer experience is always our goal. Thank you for being part of the PURPLE LEAF family. We look forward to serving you again.

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Tony · 写过 1 条评价 · 体验于 2026-06-22 ·

很棒的客户服务

当我最终得到重复的基地时,客户服务很棒。产品运输安全且易于组装。

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Kyle Frysinger · 写过 2 条评价 · 已认证 · 体验于 2025-12-01 ·

更新评论 - 缺乏客户服务!

更新的评论 - 客户支持回复了我并指导我如何修理桌子。虽然这不是大多数人所期望的,但我很感激我能够轻松修复桌子并防止产品进入垃圾桶。维修很简单,桌子就像新的一样。 我的露台桌子已经使用了大约 6 个月,其中一块面板已经从底座上剥落。我已向客户服务部发送了有关保修索赔的电子邮件,但没有收到任何回复。真的很喜欢这张桌子,但客户服务很糟糕。

PURPLE LEAF 回复2026-07-14

We are delighted to hear that the table repair was successful. We hope you continue to use and enjoy it for your outdoor time. Please feel free to contact us anytime if you need anything else in the future!

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Richard Lees · 写过 1 条评价 · 已认证 · 体验于 2025-07-28 ·

客户服务提供了更换…

客户服务立即提供了更换肋骨,没有提出任何问题。

PURPLE LEAF 回复2026-06-21

Thank you so much for your straightforward and powerful 5-star review! When you need help, our goal is to ship the solution immediately. Thank you again for your trust. Wishing you a wonderful, safe, and relaxing summer ahead under your Purple Leaf umbrella!

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KTJ · 写过 3 条评价 · 体验于 2026-06-18 ·

无需支付组装帮助费用!

我订购了一张带 8 张椅子的大露台桌子,待交付并与 Purple Leaf 网站上提供的额外组装帮助一起组装。它花了 750 美元,因为他们按件收费,而我有 9 件物品,加上垃圾外卖。非常昂贵,但我知道我需要尽快组装并使用它,但我无法得到它,所以我支付了额外的钱。结果提前了近10天才送到,所以我只好把它存放在某个地方,但当组装人员出现时,桌子盒子已经损坏了,盒子里的桌子也损坏了,无法使用。组装人员按照我付的钱把所有的椅子放在一起,并清除了所有的垃圾,但当我联系公司询问损坏的桌子无法安装时,他们基本上说“太糟糕了,你同意我们的服务条款,我们不对损坏或损坏的物品负责。提供未损坏的物品进行组装是客户的责任”。他们又收取 195 美元来再次组装新桌子,我相信这张桌子已经在路上了,但这意味着我将支付近 1000 美元来组装一张桌子和 8 把椅子,超过 2 次预约。所以,750 美元花在了一个人打开盒子、组装 8 张椅子并扔掉垃圾上,我得到了 8 张组装好的椅子和一张破桌子。紫叶除了寄出替换桌子外,与此无关,并在我询问谁会捡起破损的桌子后告诉我将其处理掉。组装帮助人员 (Dan) 坚称这不是他的问题,但考虑到具体情况,他很乐意将我的额外行程费用降至 150 美元。 (说真的?太荒谬了,而且服务太糟糕了。)我很尴尬我支付了这笔钱,但更沮丧的是我没有得到服务。不要支付额外的 $$$ 来寻求组装帮助!!!

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Marsha Emily · 写过 1 条评价 · 已认证 · 体验于 2026-03-05 ·

易于组装!

唯一的缺点是很难找到安装人员。然而,当我们这样做时,安装人员对盒子的组织和包装程度赞不绝口。两个人没花多长时间就把它组装起来!

PURPLE LEAF 回复2026-06-21

Thank you so much for sharing such a wonderful and honest 5-star review! We completely hear you regarding the challenge of sourcing local handymen during the busy summer rush, and your feedback on this pain point is incredibly valuable to us. Kudos to the two-man crew for a speedy setup, and wishing you and your family a magnificent, relaxing summer under your new Purple Leaf oasis!

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Lila · 写过 1 条评价 · 体验于 2026-06-07 ·

令人难以置信的客户支持和……

令人难以置信的客户支持和服务!他们一步一步地帮助我们! 我们的产品很快就到了,我们对购买感到非常满意! 强烈、强烈推荐!!

PURPLE LEAF 回复2026-06-21

Your enthusiastic and heartwarming review has brought the biggest smiles to our entire team! Thank you from the bottom of our hearts for your highest recommendation! We are absolutely thrilled that our rapid shipping and product quality exceeded your expectations. Thank you for trusting the Purple Leaf family, and wishing you and your loved ones countless beautiful, relaxing summer days ahead.

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Thomas Deegan · 写过 3 条评价 · 体验于 2026-06-12 ·

该产品和出色的支持给我留下了深刻的印象

选择、购买和出色的客户支持的整个体验给我留下了深刻的印象。 我担心在网上买雨伞而没有在商店看到它们。然而价格和网上评论说服了我。 我购买了一把 10x10 的悬臂伞,以便能够向夕阳倾斜并提供更多的阴影。雨伞的质量很好。 我在 11 月份购买了这把伞(因为打折),直到 5 月份我才拆包和组装。 我确实对底座的沙子和水填充有疑问,并且我不小心订购了较小的盖子。 所有电子邮件问题均在一天内得到答复! 伟大的公司、产品和支持! 我强烈推荐他们的产品。

PURPLE LEAF 回复2026-06-21

Thank you so much for taking the time to share your wonderful and deeply thoughtful buying journey with us! We completely understand that buying an oversized piece of outdoor furniture online without seeing it in person can feel like a leap of faith. Knowing that our competitive pricing, functional design—like the smooth tilt system on your 10x15 cantilever umbrella to block the setting sun—and authentic community reviews gave you the confidence to choose Purple Leaf means everything to us. We are also incredibly glad that our support team delivered on our core promise: standing behind our products, no matter how much time has passed. Whether you purchase during our November winter sales or unbox in May, our 24-hour email resolution window for your base inquiry and cover exchange remains a gold standard we refuse to compromise on. Thank you for your highest recommendation, and wishing you many beautiful, perfectly shaded summer sunsets ahead!