Incredible service
The helpful and responsiveness of Lily was incredible in resolving issues I had with respects to my order. My experience was great
关于 Rayneo
数据更新- 网站
- rayneo.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 48 条评价
- 差评回复率
- 0%（0/43 条）
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商家自述
11
以上内容由商家自行提供，未经平台核实。Rayneo靠谱吗？
Rayneo（rayneo.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 114 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 34% 打了 1 星；商家尚未回复差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Many people expressed deep frustration regarding the customer service, noting that getting a timely reply or any meaningful assistance takes weeks of endless waiting. Others struggled with significant delivery delays, missing items in bundled purchases, and unexpected shipping complications that were extremely difficult to resolve. Some reviewers were happy with the actual items, describing the smart glasses as impressive, high quality, and fun to use for portable entertainment. A few individuals also noted that certain orders arrived fairly quickly and that communication was very smooth when dealing with specific requests.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I use the Rayneos everyday as my normal…
I use the Rayneos everyday as my normal glasses. They are comfortable and provide hands free operation for phone calls as well as seeing my notices. Since I use primarily for this, battery has no problem lasting for me throughout the entire day til ready to take off to go to bed. Highly recommend.
recommended 100%
I love the product It's great better than expected. And customer service is great as well had some questions and they answered immediately.
Got the Rayneo Air 2s and love it
Got the Rayneo Air 2s and love it. I use it for travel on the plane with my iPhone 16 Pro. I got a USB C hub with PD delivery and video output capabilities. The combo has been great for longer trips. Sound quality is excellent and so is the video quality.
Great customer service and an excellent…
Great customer service and an excellent product. Highly recommended
Love my Rayneo glasses
Love my Rayneo glasses. Great viewing experience. I particularly enjoy being able to fully recline while watching content. Picture clarity and sound both excellent - feels like watching a big screen.
I absolutely love my RayNeo Air s2…
I absolutely love my RayNeo Air s2 glasses it's almost magical how big the screen looks and how clear and perfect the picture is.. I recommend these to anyone..
The RayNeo Air 2s is a great device
The RayNeo Air 2s is a great device. It is exactly as described. I was able to watch a couple NCAA tournament games while sitting in the room with my wife. The customer service is prompt and efficient. I had a resolution to a question within minutes.
Very happy with my X2 glasses
Very happy with my X2 glasses. It's a beautiful product. Also the support and information about shipping and information about other products from Rayneo is handled very quickly.
Great Product and Great Customer Service!
Very, very satisfied with my glasses so far. Customer service has been amazing! To start, I didn't receive an order confirmation for some reason, so there was no trail of my purchase. The Customer Support team quickly responded and linked my order and tracking info so I could track it. When the glasses arrived, the Joydock I ordered with it did not deliver on the same day. Customer Support also quickly responded and let me know it was shipped separately and provided that tracking info as well. I am very satisfied with my experience with RayNeo so far, especially their customer service. Thank you!
Rayneo X2
Glasses do exactly what they are supposed to do and they have great customer service as well.
Loved my rayneo air2s
Good product
Good product, and good service
Quick and Precise Help
I had spent a couple hours trying to figure out why the apps were not showing on my glasses. I emailed tech support and they answered my question directly and very quickly. I was able to then fix the problem in one minute. It was really a perfect experience. Now I can fully use the glasses.
These are really amazng glasses
These are really amazng glasses. A monitor anywhere you go. 201” is awesome. A great viewing pleasure while gaming and watching videos. A must have for anyone. Works great with rog ally x.
Good customer service
Customer service is very responsive. Offered to arrange for a replacement as my original unit had QC issues. I appreciate the team there
Value, quality, and comfort all in one with no compromises
Life changing versatility! I was in an accident and my health has gotten to the point I dont enjoy basic activities and its hard to even play a Nintendo switch as the basic weight sitting on my lap causes me excruciating pain. I bought these after looking at a few other models. These ones stood out for quality and impressive specs throughout. For the same price( actually less) as an xreal with beam or just the new model you still have to wait two months on. The sound is clean and the visuals after a bit of angle adjustment and personal preferences couldn't be more impressive. I have an hd adapter to plug directly into my switch dock so the glasses need no further battery concerns or time constraints. The joy doc was also a must buy as well, as you cannot just plug and play the switch. Its not really a let down it turns an already awesome system into a power bank for longer use with an awesome holder attachment for the accessory. Lastly I also purchased the pocket tv as my phones port is as reliable as the current economy. It is a separate power bank as well as a wifi and downloadable content streaming device. Upon start up it was easy to set up without any app use on my phone I used my Google account info and it painlessly and if not intuitively started to help me set up new preferences and got me dialed in to all my streaming services. I used the code methods and logged in on the website then used the provided info for each login as it was presented on screen. I also have a playstation 4 I havnt been able to use in ages. I downloaded the ps streaming app and with the remotes Bluetooth connectivity I was able to pair my controller and stream directly through the remote. If you use the voice control button you can say commands and the remote will fulfill and search. The only oddity with the remote was the cord I was provided with it I thought was the proper way to charge it as it is a fancy item in my opinion. I plugged it into a power strip adapter with multiple plug ins with a USB c port and the remote flashed as if it was charging then I was saddened as the remote ended up depleted trying to charge it. I read some articles on a discharge issue and saying to open up the remote ( I personally do not endorse or recommend). After a bit of trial and error I realized my setup made the remote think it was providing power to my adapter unit and it was depleting itself. I use a basic USB to usb c fast charger cord now and have had no further issues. I cannot recommend these products enough. They are comfortable at less than 3 ounces and if you stay real still and snore you can ignore the world in peace. Definitely worth a gamble and I use gamble loosely because these are a win!!!
Ray Neo answered my question quickly…
Ray Neo answered my question quickly and offered send me a replacement part immediately. NOW that is what I call service!
I lost a part to my glasses
I lost a part to my glasses. LILY from the support team was able to quickly resolve my issue. Total turn around time to resolve my lost part was less then 24 hours. Good service
I accidentally broke the USB magnetic…
I accidentally broke the USB magnetic cable, but I contacted the Lily From RayNeo Team and they arranged for a replacement. I think it's great that they care about their customers. I also really like the smart glasses.
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