Most reviewers were unhappy with their experience overall. Many people expressed deep frustration regarding the customer service, noting that getting a timely reply or any meaningful assistance takes weeks of endless waiting. Others struggled with significant delivery delays, missing items in bundled purchases, and unexpected shipping complications that were extremely difficult to resolve.
Some reviewers were happy with the actual items, describing the smart glasses as impressive, high quality, and fun to use for portable entertainment. A few individuals also noted that certain orders arrived fairly quickly and that communication was very smooth when dealing with specific requests.
0/5 – Extremely Disappointing Experience
On September 13th, I placed an order for smart glasses and paid the full amount upfront. By the beginning of October, I had received no updates whatsoever, so I had to contact the company myself to ask what was happening with my order.
They apologized for the lack of communication and assured me that the glasses would be shipped the following week. Two weeks later, on October 22nd, with no shipment or further updates, I contacted them again. Once again, I received an apology and a promise that my order would be shipped within two days.
However, on October 24th, instead of receiving a shipping confirmation, I was informed that my order had been cancelled.
This is absolutely unacceptable. I paid in full, waited for over a month, had to chase the company for updates twice, and was repeatedly given promises that were never fulfilled. The complete lack of communication, professionalism, and reliability is extremely disappointing.
I would not recommend this company to anyone. A business should not accept full payment, repeatedly make false promises, and then cancel an order after keeping a customer waiting for weeks. This has been a frustrating and completely unacceptable customer experience.
Absolutely Incredible – The Future Is Here!
I've been using the RayNeo GT Max glasses for the past couple of days, and honestly, I am blown away by how good they are!
I've tested them with my Samsung Galaxy S24 Ultra and my PS5, and they have worked flawlessly on both. The picture quality is absolutely crystal clear, and the experience has exceeded my expectations in every possible way.
The comfort is another massive plus. They feel great to wear, even when you're just relaxing and enjoying your favourite content. And the built-in speakers? Wow! For something so compact, the sound is genuinely impressive. I honestly wasn't expecting them to be this good.
What amazes me most is how futuristic the whole experience feels. Being able to connect them to my phone or PS5 and enjoy such an incredible viewing experience through a pair of glasses is something special. It genuinely feels like experiencing the future of entertainment right now.
I honestly can't say enough positive things about these glasses. The picture is fantastic, the comfort is excellent, and the sound is far better than I expected. Everything has worked exactly as it should, without any issues.
RayNeo, you've done an absolutely fantastic job with the GT Max. These glasses have completely exceeded my expectations, and I couldn't be happier with my purchase.
If you're thinking about getting a pair, I can wholeheartedly recommend them. I'm genuinely impressed, and I can't wait to see what the future holds for this technology.
An easy 5 out of 5 stars from me. Absolutely brilliant! 👏🔥
My experience was awesome. Thier customer service has been improved and they will reaping to you email in a timely manner. The product is awesome and cant getting a better screen size for 300 dollars
Absolutely horrendous customer service – avoid if you value your sanity!
I placed an order for RayNeo glasses and an adapter on 31 August, and what should have been a straightforward purchase has turned into an absolute nightmare.
The first parcel took a long time to arrive and, when it finally did, the adapter was missing. As RayNeo can only be contacted by email, I had to endure lengthy delays and endless back-and-forth correspondence just to get the missing item sent out.
Eventually, the adapter was shipped, only for it to be returned to the sender for some unknown reason. After constantly chasing RayNeo by email, I received a delivery notification today. To my absolute disbelief, the parcel had apparently been delivered somewhere else in England!
I managed to screenshot the proof-of-delivery photos, including the location, before logging back in to show my husband. The glasses were supposed to be a surprise gift for him, and now that surprise has been completely ruined. To make matters worse, the proof-of-delivery pictures have since been removed. Thankfully, I had the sense to screenshot them first.
I am now over an hour into waiting on hold with Royal Mail, trying to sort out a problem that should never have happened in the first place.
Throughout all of this, RayNeo has offered apologies, but no meaningful solution, no goodwill gesture and not even a partial refund. An apology means very little when the customer is still left without what they paid for and has to spend hours chasing everyone to resolve the issue.
The customer service has been appalling. I have spent weeks dealing with delays, missing items, failed deliveries and constant stress. All I wanted was the product I paid for, delivered to the correct address, without having to fight for it.
I was excited about this purchase, but the entire experience has taken the shine off it. I should not have to spend this much time, energy and stress trying to receive an order.
RayNeo, I don't want another apology. I want the products I paid for and a proper resolution. Based on my experience, I would seriously think twice before ordering directly from this company.
i placed an order over 4 weeks ago for the new Rayneo Io with prescription lenses and still waiting for them to be sent out, i have had a few replies from emails but when i asked if i can be given a rough ideo of how much longer they cant give me an eta!
its not fair at all, the glasses said they were in stock when i placed the order!
if i ever get the glasses i'll be posting a full review but if they don't arrive soon i'll have to contact my bank to claim the money back.
update, so i ended up doing a chargeback via my bank because i was getting nowhere with rayneo and they refused to cancel the order....then one day later all of a sudden Rayneo want to help! they have now said they have done tests for distance prescription lenses and can now fulfill my order after 5 weeeks of the order being place dfor a service they said they already could provide, but now its going to be a further 4 or 5 week wait!!!! what? crazy, not a chance. i would highly advise anyone thinking of ordering the rayneo io glasses to run a mile. i will never ever though this company again. think i'll give Even Realities a try instead!
they ripped me off with the x2 glasses. i spent $700 and they stopped support 4 months after their release! I couldnt return them and like I said support stopped so now they are useless
⭐ 1 Star - Ignored Repeatedly — Absolutely Appalling Customer Service
⭐ 1 Star
Absolutely appalling customer service.
I first contacted this company on 30 September to arrange the return of order UK#3710. The item is completely new, unused and unopened, yet getting even the most basic return instructions has been impossible.
I chased again on 2 October, then again on 5 October, and still received absolutely no response. No acknowledgement, no apology, no return instructions — nothing.
Ignoring a customer repeatedly when they are simply trying to exercise their right to return an unopened item is completely unacceptable. I have now been left with no option but to contact my bank and pursue a chargeback.
If this is how customers are treated after a purchase, I would strongly recommend thinking twice before ordering from this company.
Truly dreadful service.
I purchased the Rayneo GT max glasses and the power adapter and the ext ear pieces.
The glasses and the power adapter came in about 10-14 days but no ear piece extensions.
The glasses after setting up ran for about 2 mins then shut down I tried again and this time about 10 mins then shut down the longest I could get was about 40 mins!!!
I contacted them to say I was not happy with the glasses and I wanted to return them.
After a bit of back and forth emails they sent me a returns label I packed everything up and the day I was due to return the glasses and power adapter the ear piece extensions arrived so I packed them in the box with the other items and returned them. That was now ten days ago.I’m still waiting on my refund and all my emails are being ignored.
I purchased through PayPal so I had to start the process with them to get my money back.
Firstly don’t believe good things you hear from this scammer company buy a set of video glasses from a reputable company this bunch of clowns just want to steal your money.
No customer service at all unless you are ordering then they’re all over you after your money is spent they couldn’t care less about you.Stay well clear of these scammers.They truly are really bad news.
Just bought glasses from them. Tried to contact them urgently to amend the order. No phone number. Tried to get through on FB messaging them. Got a basic response and tried to explain. They didn't answer then seems they forgot. They say they can be contacted on email, a very poor scam device that allows them to ignore you. We buy from these guys an expensive lottery
I think. You may get your order but dont think you will get through to them if it goes bad. Im thinking Xreal, Google, even Meta has to be better. Rayneos product could even be gold but if its not in your hands its not even worth pebbles to you. I made a mistake hut it should have been easy and fast to rectify. Back when humans answered phones it would have been. New or modern doesnt necessarily mean progression.
I returned the RayNeo X3 Pros immediately after receiving them. I paid for them in installments via PayPal, but I haven't been refunded. They are incredibly quick to respond when it comes to making a purchase. It's a scam!
Avoid like the plague - shocking customer service. Missed delivery timelines multiple times. When requested a refund told it will take some time, no reason given!!!
i would have preferred to get these glasses first, but I ordered the glasses with adapters, these idiots send me the adapter and 1 month later, still waiting, and I emailed them 3 times, total lack of communication, seems they ran out but still collect money. horrible way to do business.
The ray neo GT max glasses are good ,but they are not worth the 12 month guarantee ,the warranty should be 3 years ,my main concern ,after reading the negative reviews on here ,Is that ray neo do not respond to e mails ,so after 12 months if anything goes wrong ,who repairs them ,for that reason had to return.
Very disappointing experience with my RayNeo GT Max order.
I placed and paid for order EU#5534 on September 4. After waiting without any shipping confirmation or tracking number, I contacted RayNeo several times asking for a clear dispatch date.
Initially, I was told about delays, priority processing and batch shipping. Later, RayNeo informed me that the product I had already paid for was actually out of stock.
Because of the continued uncertainty, I submitted a cancellation request and requested a full refund. RayNeo's system confirmed that my cancellation request had been received and was being reviewed.
Then, after I had already requested cancellation, RayNeo support sent me another email saying that my order would be shipped by September 20 at the latest.
So at this point I have been given conflicting information: the product is out of stock, my cancellation is under review, yet support is simultaneously telling me that the same order will be shipped.
Customers should not have to repeatedly chase a company just to find out whether a paid order is in stock, being shipped, or being cancelled.
I hope RayNeo resolves this properly and improves its communication and order management.
Ordered my pair, August 11, and I have yet to receive any kind of shipping info. I’ve emailed and just get some usual BS about expediting, but never hear anything about. I keep on emailing back and still no answer. Don’t order from them. Real rip-off
I made an order 5 days ago, order said will be delivered within 3-5 days! Zero information on the order, I couldn't email them, and they have no contact information but a useless email address! This is a classic example on a small company that fails to deliver, fails to build customer service, fails to be transparent and prioritises profit, and following bad processes! At least you can be transparent and email customers, but no they have no staff to work I am sure because they seek greed not service!
Very much echo the other reviews. Made an order. Heard nothing, emailed in several times, heard nothing. Requested a cancellation - heard nothing. Will be filing a chargeback or S75 today. It really is atrocious customer service.
I purchased their X2. After 4 months they dropped support. I tried to get my money back but it was too late. Brand new, $700 and no updates, no replacements just an apology letter to their customers. Now they just sit in a drawer as a reminder to research companies better b4 purchasing. I ended up spending $900 on Virture and love them. Full support and oled lenses.
VITURE
Xreal
Global Rokid
Eu Rayneo
Wanbo
Breo
Maono
Mucarus