⭐ 1 Star - Ignored Repeatedly — Absolutely Appalling Customer Service
⭐ 1 Star Absolutely appalling customer service. I first contacted this company on 30 September to arrange the return of order UK#3710. The item is completely new, unused and unopened, yet getting even the most basic return instructions has been impossible. I chased again on 2 October, then again on 5 October, and still received absolutely no response. No acknowledgement, no apology, no return instructions — nothing. Ignoring a customer repeatedly when they are simply trying to exercise their right to return an unopened item is completely unacceptable. I have now been left with no option but to contact my bank and pursue a chargeback. If this is how customers are treated after a purchase, I would strongly recommend thinking twice before ordering from this company. Truly dreadful service.