Most reviewers were let down by their experience overall. Consumers frequently stated that the items received looked completely different from the online advertisements, featuring incorrect colors, messy hair, and exceptionally poor quality materials. Buyers expressed deep frustration over receiving incorrect products, missing pieces, and damaged goods that completely failed to match their initial expectations for birthday or holiday gifts.
Some reviewers were not happy with the customer service and encountered major obstacles when attempting to communicate or obtain full monetary refunds for these purchases. People also noted being pressured through lengthy discussions to accept minimal partial refunds instead of getting their entire payment returned.
DO NOT BUY FROM THIS WEBSITE! What arrives is not the same doll as is advertised on their website. What does arrive is an extremely poor quality doll. I got scammed out of $200 and have had to go to a different company to order a better doll. Also, they won’t accept returns or provide refunds.
Reborndollsshop 回复2025-12-17
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Dolls received do not look like the pictures. The pictures look like real babies, but the dolls do not look like the pictures.
Reborndollsshop 回复2025-12-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I wish I had checked here first.
Fraudulent sellers. Selling items as genuine lifelike reborn dolls when what arrives isn’t lifelike, paid extra for a silicone vinyl body, it’s not even rubbery or lifelike to touch, it’s more like plastic, softer than a traditional dolly but rigid nonetheless. Won’t pay return costs, constantly try and offer pathetic percentages for refunds, 10% 20% 30% and that’s only going up marginally based on days of back and forth communication. It’s a £73 baby! Of course 10% isn’t going to cut it, heck, not even 30% is acceptable. The item I ordered, I am quickly and easily able to locate on other websites, with the exact same image, for half the cost. Clearly the photos are being used widely and here ‘reborndollsshop’ are, recreating a version that isn’t a genuine reborn. Doing their best counterfeit version. Waste of money, waste of energy, waste of time.
Reborndollsshop 回复2025-12-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
SCAM, Going to be disputing it with my bank. This company is ridiculous.
Reborndollsshop 回复2025-12-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Quality isn't there, when you contact them they will offer 10% discount, if you don't accept that, the company will stop responding to your emails. DO not order from this company!
Reborndollsshop 回复2025-12-04
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I ordered from Reborndollshop, and when I received the doll, it looked nothing like the picture on the website. I bought this as a Christmas gift for my daughter. I'm currently trying to get a refund, but I suspect it will be difficult, as I haven't been able to get anyone to assist me with the refund. DON'T BUY FROM THIS WEBSITE! IT’S A SCAM
Reborndollsshop 回复2025-12-04
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Absolute scam. Totally disappointed with reborn doll received. Looks nothing like what was advertised. Do not buy from them.
Reborndollsshop 回复2025-12-03
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Reborn baby dolls are not a legitimate company. The dolls I got did not look like their advertisement - fine they where kind of cute but didn't come with a single thing the same as the advert. I contacted them - no help. Managed to claim a fraudulent sale back through my bank but the other sale was too late and they wanted to offer me 20% on £250 (or at least I hope so... the doll was $369). The dolls did not come with the correct clothes. One didn't come with it's dummy and the other 2 the magnetic dummies don't fit or there is no magnet on the other side. I do believe this company has a small part actually legitimate to cover the non-legit side. They rip off people far enough away from China to say it's too far to ship back ... hear about aeroplanes?! Not to mention I get the exact same email when I email to work it out. I even offered their doll back for 50% and the doll and they said no...suspicious no?
Reborndollsshop 回复2025-12-01
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Did not send what I ordered. Was not cooperative.
A sham. Stay away.
I did use their customer service, as indicated in the reply, and they were not helpful at all.
Reborndollsshop 回复2025-11-28
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Babydoll does not look like website pictures. Scary features and no fair return options
I am extremely dissappointed with this product. I spent hours carefully choosing a doll for my 6 year old's birthday. When the doll arrived, it looked nothing like the picture on the website. This doll looks scary, it's eyes are different sizes, one side of the face is droopy. The website claims "100% customer satisfaction". When I reached out to begin a return (for full refund) I was offered 10% off, then 20%, then 25% and most recently 30%. They also gave an address in China where I could sent the doll to receive a full refund, however the cost of shipping would be equal to the price I paid for the doll...$136, which does not make any sense. This is an unreasonable and unfair burden to place on a customer who received a product that was not as described. I will be reporting to the Federal Trade Commision and the Better Business Burearu to warn other customer's about this company and it's products.
Reborndollsshop 回复2025-11-24
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Company is a sham. DO NOT ORDRER. Just constant back and forth with the agent "Mona" via email. Who keeps telling me to contact the shipper - the post office - to send the order number (already provided in original email) Nothing satisfactory. I just want my credit card reimbursed. Horrible experience. Calling my card company to dispute the charge. Clearly a scam. DO NOT ORDER>
Reborndollsshop 回复2025-11-13
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Total scam! I ordered 3 dolls and neither look anything like the pictures! Not even close. One of my newborns had teeth and the hair smelled like vomit! I want to save anyone from trying to order from them. Don’t do it! You will be disappointed. All the 5 star reviews on their website are fake.
Reborndollsshop 回复2025-10-22
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
The doll we ordered looked nothing like the doll pictured on website. The doll looked and felt like a cheap $30 Walmart doll. We ordered the add-ons and yet didn’t receive them. And of course there’s no phone number to contact the company. You can only write them an email. Worst purchase ever.
Reborndollsshop 回复2025-10-17
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Reborndollsshop is deceptive. Ordered a doll for my mother who has severe Alzheimer’s. Spent a lot of time looking for the right doll. Doll does not look anything like the doll pictured. Face looks like they picked it out of a bin and attached it to a hard plastic body. Complete misrepresentation and so disappointed. I would have been better off purchasing a doll from Amazon for a lot less.
Buyer beware. Tried to post pictures of doll received and doll from website but review doesn’t accept pictures.
Reborndollsshop 回复2025-09-28
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Deceptive marketing!
I ordered a cloth doll and was shipped a silicone doll. I returned the doll for a promised full refund, however the refund received was $10 short without justification or explanation. Although the website was advertised as “reborn dolls Canada”, it was clear from the shipping label that the item was actually shipped from China with a Canadian label slapped on top of the Chinese shipping label.
Reborndollsshop 回复2025-07-18
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Ordered a set of twins from this site. They turned up and looked nothing like the picture on the website. The excuse was "Please note that due to the handcrafted nature of our products, there may be slight differences between the real dolls and the pictures on our website. These differences are unavoidable"
This is absolutely appalling. My daughter is now very disappointed, spending over £100 on these, I would expect that they resemble the advertised picture.
An offer of a 10% refund is an absolute joke.
Reborndollsshop 回复2025-06-05
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This is a horrible company to deal with. My daughter saved up money to purchase a doll. Wrong doll was sent and only a 10% discount offered to purchase another doll. Horrible customer service the doll shipped wasn't even close to the one ordered and it is really ugly
Reborndollsshop 回复2025-03-24
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Once again if I could give 0 I really would the doll that turned up is definitely not what I ordered, I contacted support was offered 10% back. £260 I paid for a doll that looks nothing like what I ordered the hair is falling out and my daughter thinks it's the ugliest thing ever. I am heart broken and the response was it is the same doll and can look slightly different if I could load a picture I would
Reborndollsshop 回复2024-12-30
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I purchased a doll for my granddaughter, got the same response as everyone else. "If you are not satisfied, we would like to offer you a special refund of 10% of the purchase value. " The doll looks nothing like the one on their site, also the doll has exposed wires attached to a switch in her back. I am not able to leave a review on their site it states that reviews are only for verified purchases, my email is registered with them and you can see the purchase in my account history. I sent clear pictures of the doll, and the exposed wires, and was only offered 10%. They also noted "Upon reviewing your order information, we can verify that the doll you received is indeed the same as the one you ordered. It is important to note that we have clearly stated in the product description that this doll features hand-painted hair." I was fully aware the doll had hand painted hair. The one on the website had dark hair and this one has barely visible light brown hair, the face, clothes, hair, etc is not as depicted on their site. This company is misleading using photos of real reborn dolls to get people to purchase.
Reborndollsshop 回复2024-12-27
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
If I could rate 0 I would. Doll looked nothing like the picture, contacted the service and they said they’d only compensate 10% of value of the doll. What a joke. After spending 169 dollars on it. Never again.
Reborndollsshop 回复2024-12-25
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
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