Hi i booked 2way tickets using starmart bus from boonlay to berjaya time square, bus timming,on time...happy satisfied...but terrible indian driver non stop talking to his handphone bloody noisy, we choose seat no.5-6 unfortunately i try to rest and sleep during the journey but the driver talking loudly.. is it normal for their staff to talk or used handphone while driving? No.1 not safe, no.2 irritating for those people who want to sleep...no.3 coach have tv but never ever on at all..
Redbus 回复2017-04-04
Hi Zhel,
Greetings from redBus!!
Ticket id-SG173H8584828
We apologize for the inconvenience caused to you in this regards.
We will ensure that your feedback would be taken up very seriously and will be shared to the bus operations team so than they can monitor below operator closely to avoid such type of circumstances.
We request you to please revert in case of any queries. so that we can check and assist you on the same.
For additional assistance,please feel free to get in touch with us at "[email protected]"
For live help over the phone, Even you can call us at,
+60-392121628
+65-31582888
We hope to serve you again in the future.
Regards,
Redbus Team.
App faulty, useless customer service, no clear communication.
RedBus still working fine for me until i start using their promotion codes.
Case 1: Ticket ID - SG169S3694058 (purchased 28th Sept 2016)
I purchased this ticket on the web-site worth SGD60 with the promo code which state to give me 100% rebate. The web-site shows me that they'll give me a 100% rebate into my redbus wallet, but nothing happen until now (21st Oct 2016). Called in (about 2 weeks ago), the lady say she will check with the support team but nothing since then.
Case 2: Ticket ID - SG169S7904027 (purchased 28th Sept 2016)
I purchased this ticket on the app worth SGD 60 with the promo code which state to give me 30% discount. The app shows me a discount of SGD18, and the amount i should be paying was SGD42 so i went ahead to make payment. Charged me full amount SGD60 on my card, so i called in on 29th Sept, the lady says she will check with the support team and they will get back to me in 24hours. No reply since, so I called in again on 2nd Oct, the lady says there were no issue raised before, and promise me she will raise it up to the support team and get back to me in 24hours. No reply AGAIN since then, so I sent an e-mail. On the 16th Oct, support team reply me saying that the promo code I used was expired and I will not get any discount on the ticket I purchased. If the promo code was expired, why is it possible for the App to tell me I'm getting a discount. If there is an error on the system, why am I the one taking the hit?
If your're generous about promo, u do it, and keep your words, that's good. If you're not so generous about promo, you don't run any but you kept your words on the deal, that's still fine. But in both of my case, you promise to give me this or that, at the end, nothing for me, and try to give me funny reason why you couldn't keep your words.
Redbus 回复2016-10-27
Hi Eugene,
Greetings from redBus!!
Trust our team got in touch with you and resolved all your issues. Thank you for your patience and co-operation.
Feel free to reach us at [email protected] for any further assistance.
Regards,
redBus Team.
Regards,
redBus Team
good website for bus tickets. I would use this website in India and now they are in Singapore too. Many asian visit singapore from India and I think this website is well known brand website for thoses people . I have booked many bus tickets from this website in India dont have any kind of negative experience from them.
Anyone can find many websites for bus tickets but I always prefer the website that is completely focusing on one thing rather than many things so I think this website is the best website for Bus tickets.
Redbus 回复2015-11-04
Thank you Dheeraj. We will keep providing the best services in future.
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