DO NOT BOOK FROM THEM.
I purchased a waterpark ticket expecting instant confirmation, but no ticket was delivered immediately. After payment, I received an email stating that ticket issuance could take 6 to 12 hours, which was not suitable for a same-day visit.
The RedBus app then showed my booking as cancelled. Assuming the booking had failed, I bought another ticket from a different platform. Around 40 minutes later, RedBus sent the ticket to my email, but by then it was too late.
When I explained the situation and requested a refund, they refused. Very disappointing customer service and poor ticket processing.
I just made a payment for Wings of Time, but immediately after the payment went through, my booking was cancelled.
To raise a complaint, I was told it can take up to 2 days just to get a response, and there’s no clear indication of how long the refund will take.
Honestly, this is very frustrating. I highly suggest not making payment until you’re certain the booking is confirmed.
Misleading product. I booked a seat in a touristico to take me from Ollantaytambo to Cusco booked via RedBus Peru. The provider Sakura Expedition misrepresented his service as a tourist bus. In practice, he was operating a shared 'colectivo' service. I consider this false advertising.
As a woman travelling independently, with limited Spanish (I'm studying), I rely on platforms like RedBus specifically for the safety and predictability they promise.
After being picked up late and in a car, not a minibus, the driver preceeded to drive around the Plaza de Armes for 30 minutes, telling me he was waiting for more passengers to appear. After 30 minutes with no further passengers, he asked me to leave his car and transfer into a different vehicle, a 'colectivo' already carrying four passengers.
If I'd wanted to use a collectivo, I would haven't used Red Bus as they can be easily found everywhere in Peru and 75% cheaper!
The customer services is apalling too. Delivered by bot and didn't answer any of my questions while i was in Peru. Can't find an email address now that I'm back in UK to raise the issues with.
I booked a ticket from Peru to La Paz with Transalvador and they cancelled with less than one days notice. For an international route, absolutely disgraceful and unprofessional service. I will never use Redbus again.
I bought a ticket on their app. The app is having many bugs and I have been charged three times for 2 tickets!! I have all the proof with my bank but still Redbus refuses to refund me as they said they do not have my money (which is wrong because my bank confirmed they charged me). It is a huge scam please stay away from this website
These people are still yucky yar. Somebody called me and asking for my bank details and threatening me to take out the review. He said his name is Sumit Singh. I have the voice recording as well. I think i will have to go to the court of law to dispute this
Recently I book a ticket from RedBus app but suddenly I got a serious issue at my home so that's why I need to cancel my journey so I do so hard work to cancel my ticket but they said the policy is not accepting your cancellation so that RedBus and the bus travellers having a worst policy that people like me suffers lot without getting the refund about of cancellation ticket
Bus didnt come at all waited an hour, book this bus if u want to waste ur money. Avoid at all cost 1 star review. Customer hotline also trash say refund not guaranteed as there is traffic jam which is a lie. DONT BUY REDBUS L SERVICE
Confirmed booking non-existent; poor connectivity on both app and web
Paid for a 2-way Horizon ferry ride to Batam via Redbus, which Redbus confirmed. At the point of getting the boarding pass at the pier, Horizon Ferry said my booking for both ways were not in their system. I had to buy new tickets and they advised me to get a refund from Redbus. I did get my refund in 11 days, which is okay. The poor rating is for the continual stress: the mistake itself, then the disastrous service on the app and website. I never received the resolution email, but received many other emails asking me to look out for the separate resolution email. I couldn't even log in to my account: the OTP only came 1 out of 3-4 attempts, but when it did, the code didn't work! I have screenshots in case they are needed. I am glad the refund came through in the end, but I will never use Redbus again.
They took more than 1 month to refund my money to me.. I have been calling many times to check with them.. keep delaying the refund.. until today I have not received my money yet.. call their hotline, their customer service staffs are very very very rude.. raising their voice to you when you ask them about your refund status and reason why the refund take so long, and they didn't really answer your query, just keep telling you they are checking.. when you question them, they will interrupt you and do not let you finish your whole sentences.. their manager said want to call back but also not calling back at all.. bad service bad platform to book bus tickets..
Bahrain red bus isn’t trust worthy. They never arrive on time. Sometimes you required to wait more than 2hrs. And the drivers are very rude. Don’t talk to them. If you’re planning to go somewhere on time please don’t ever take red bus. Just take a taxi
⚠️ WARNING: DO NOT BOOK QISTNA EXPRESS – WORST TRAVEL EXPERIENCE EVER ⚠️
On 10 August, four of my friends and I booked Qistna Express from Malacca back to Singapore, expecting to arrive at 8:04 PM (Bugis MRT). Instead, it became an 8-hour delay nightmare that left all passengers frustrated, exhausted, and angry.
1. Wrong Pick-Up Point
Our booking stated Mahkota Medical Centre, 4:10 PM. We arrived 30 minutes early, asked hospital staff where to wait, but they weren’t sure. We decided to stay outside the hospital, near the 7-Eleven and parking lot, assuming that was the pick-up point since our ticket said Mahkota Medical Centre.
Then, the Singapore bus operator called me asking where we were. I said “Mahkota” as per the booking, only to be told the pick-up was actually Estadia Hotel—a location never mentioned in our reservation. Unfamiliar with the area, we had to run and search for it.
The Singapore coordinator (+65 8341 4541), rudely told me to “be fast or the bus will leave.” By 8:00 PM, instead of approaching Singapore, Google Maps showed our bus heading toward Woodlands Checkpoint, then making a U-turn back to Tuas—wasting even more time.
2. Border Licensing Failure
At 1:04 AM, we were still stuck at the Malaysia checkpoint because our bus had no license to enter Singapore. After more than an hour of waiting, a small replacement bus finally arrived at 1:55 AM—meant to carry passengers from two full buses. We were packed in uncomfortably like sardines. I kept updating the coordinator, but she was cold and dismissive, even telling me not to stress the driver.
3. Lost in Singapore & Unsafe Instructions
When we finally entered Singapore, the driver got lost—circling Jurong East, Clementi, and random residential streets. Over speakerphone, the same coordinator told the driver to “drop passengers anywhere,” which caused panic. One passenger even threatened to bring the driver to the police.
4. Extreme Delay
We reached Bugis at 4:10 AM—almost eight hours late—and I only got home past 5:00 AM. Everyone on board was angry, tired, and shocked at how unprofessional this company was.
🚫 Bottom Line:
Qistna Express is dangerous, unprofessional, and completely unreliable—with wrong pick-up information, unlicensed buses, unsafe drop-off instructions, rude coordinators, and massive delays. If you value your time, safety, and peace of mind, avoid Qistna Express at all costs.
Just today I booked a ticket for 13th July and to return on 14th July.... But unfortunately I booked wrong bus ... Total cost was 555.0rs.. After Noticing my mistake I immediately cancelled the ticket but they refused to give a full refund only 388 and 166 for gst it seems.... What kinda thing is that.. ?
I need a full refund
Worst service. I wanted to book a trip to Bintan knowing that I accidentally book on the wrong date that is tomorrow. Person on call told me that we can “refund or reschedule”. Knowing the next day, they said I need to go today no refund. I am so disappointed by the promising words coming from the staff. Will not be coming back to book again.
Bought tickets to Lost World tambun using redbus. App showed that the tickets will come in 4-5 hours which shocked me as app said tickets will come instantly. I tried to contact customer service but was ignored. Please be careful if u are using redbus to buy tickets
We booked a ferryticket from Langkawi to satun with Redbus.
When we arrived at the ticket counter they told us that a document is missing to proceed for boarding. I showed them all the documents that Redbus provided to me but it was not enough. I tried to contact their customer care services but they are unreable. The guy from Redbus who we had on the phone, just closed the closed the call when he heard about our problem. So in the end we needed to pay twice for the tickets. They are really scam so please avoid. And reaching them for a refund is impossible.
Book a bus to Malacca. A brand new looking bus came on time to pick us up at Venture Ave. But after Johor 2nd link check point, had to change to a really old Star Q'stina Express bus. Also waited 45 minutes for this old bus to turn up. For $29 before insurance, its not worth it at all. Don't book with this bus brand. Better add a little more and go with Luxury bus. What a scam!
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