Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
Do not trust "Primo" badges – Zero support and unfulfilled promises
If I could give 0 stars, I would.
I booked a high-priced Primo bus operated by Raj Ratan through redBus, specifically because it was advertised to include a working onboard bathroom and premium amenities.
When the bus arrived, there was no bathroom at all.
I immediately contacted redBus support. They tried to reach the bus operator, but the operator didn't even pick up the call. When I requested a refund for the misleading listing and unfulfilled amenities, redBus support promised an update within 48 hours.
It has now been a full week with zero response. I have escalated the issue to their Nodal Officer and Grievance Officer, and every single email is being completely ignored.
They charge premium rates for "Primo" listings with false amenities and offer zero customer support or accountability when things go wrong. Save your money and avoid booking through redBus.
Third class platform all the agency inside this are all fabe specially flex bus and the operator and driver are very unsafe for girl from flix bus and red bus dont take any action
Had booked Hotel thru REDBUS got confirmation, amount deducted. But when we reached hotel there was no booking and after writing an email there's no response from REDBUS
On 9 October 2026, my wife and I travelled from Narasannapet to Nellore on a Shyamoli Paribahan bus booked through redBus. I specifically booked a bus advertised as having an onboard toilet. However, the bus provided had no toilet. When I asked the staff about this missing facility, I was embarrassed by their response. The bus was delayed by approximately 1 hour and 40 minutes. My wife and I had to wait around two hours on a highway without a bus stop. The prolonged wait disrupted our plans, and we missed the opportunity to have dinner. This caused considerable inconvenience and raised concerns about passenger welfare. I subsequently contacted redBus customer support. A representative named Samardh/Samadh reportedly offered ₹400 on a “take it or leave it” basis. I requested escalation to the legal team, but as of 16 October 2026, I had received no response to that request. I am raising this grievance against redBus India Private Limited and Shyamoli Paribahan regarding the advertised facility that was not provided, the journey delay, the staff's conduct, and the handling of my complaint. I request an investigation into these issues, a written explanation, and a fair resolution, including appropriate compensation for the service discrepancy and inconvenience suffered.
> I had booked a bus from Bangalore to Kundapura at 11:50 PM for Rs. 1499. The bus came to Jalahalli Cross only at 2:39 AM, so I had to wait till then. And the bus did not go to Kundapura, it stopped at Mangalore and I had to take another bus. This caused me a lot of inconvenience. Please look into this and refund.tottaly very disappoint
Very Poor Service – MS Transport
My family travelled from Kumbakonam to Kayalpattinam, but the bus refused to stop at Kayalpattinam and continued to Tiruchendur. The bus operator, who can be contacted at +91 99446 70811, gave various excuses, including bus height restrictions, and claimed that the bus could not enter Kayalpattinam. He also said he had not informed the driver to stop there.
This caused great inconvenience to my family. The incident has raised serious concerns about unfair treatment and possible religious discrimination against the Muslim community. I urge RED BUS to investigate this matter and take appropriate action against MS Transport. TN49CS1465
Extremely disappointing experience. I would not recommend this operator.
Redbus mistake to meSir, Refund of Rs 1465 received after complaint, but I want to fight against AUTO-CANCEL practice.
On 15/10/2026 night 10:45 PM, I was at Hanuman Junction for bus BST-99, PNR 28203 to Srikakulam. I DID NOT CANCEL.
Operator auto-cancelled without intimation, leaving me stranded at night in an unsafe location. I had to book alternate private vehicle paying Rs 2000 extra.
This auto-cancel without consent is unfair trade practice under Consumer Protection Act 2019. Many passengers face this daily.
Though refund came, I seek:
1 compensation for extra travel cost and mental harassment
2. Direction to redBus/BITLA to stop auto-cancel practice and give 6-hour prior intimation
3. Penalty on operator
Phone: [Your Number]
Worst experience ever with Red bus, Himalayan nomad KTC…
As we have to board the bus from Kashmere gate on 4th of October at 9:15, we called our conductor mins before to confirm the bus number. He stated that the bus is been cancelled but there was not yet any cancellation email not from Himalayan nomad not from the Red bus.
Even according to the Red bus whatsapp service the bus is about to come they were sending tracker infos but there was no bus. Me n my friend being both girl at that time when we have been informed by some conductor that the bus has being cancelled at the last moment while asking the reason he deliberately hung the call with no explanation, by calling him again he didn't care to respond which is such a irresponsibility and carelessness!
The issue hasn't been resolved yet, no amount is being refunded to me yet. It clearly stated that I have being scammed by Himalayan nomad KTC bus. I would like to request all the people who are going to book bus from Red Bus please avoid Himalayan nomad KTC for your trip just to be safe n secure from such fraudster bus operators.
Red bus should have to look upto this matter, and feature the legitimate bus operators.
Girls being alone at night in bus stands like Kashmere gate, Delhi which isn't safe at all due to such irresponsible bus operators we have to suffer alot.
I just hope No other girl has to go through what I have been felt yesterday.
Here below mentioning the details which I have been given through Red bus for which no one has taken accountability. This is such a matter of concern specially for girl security at midnight.. STILL HOPING THAT MY REFUND WILL COME...
Bus Operator: Himalayan Nomad Travels
Bus Type: Volvo A/C Semi Sleeper (2+2)
Ticket Price: ₹1,356.42
Price: Inclusive of GST
📍 Boarding / Arrival Point
Delhi ISBT Kashmere Gate
Instructions:
Exit Metro Gate No. 8 → Go inside ISBT towards the Arrival Bay.
Arrival Platforms: 50, 51 & 52
Landmark: Himalayan Nomad
🎫 Ticket / Booking Numbers
9736100009
9736900025
9736302525
9736300025
9736002525
📞 Travel/Contact Reference
9736100009
#KINDLY TAKE STRICT ACTION ON SUCH BUS OPERATORS
#I HIGHLY RECOMMEND NOT TO BOOK WITH HIMALYAN NOMAD KTC
Also not to forget the red bus customer service is pathetic....
⭐☆☆☆☆ Extremely Disappointing Experience with RedBus!
Very poor customer support and disappointing booking experience. When travel plans change, customers expect proper assistance and transparent cancellation policies. The lack of satisfactory support is frustrating. RedBus should take customer complaints seriously and improve its service. Customer satisfaction should be a priority, not just booking tickets!
It's really too urgent to reach the spot and the traveller cancelled the trip for no reason is it valid ? It's really very disappointing and now we don't have any way to reach to the destination till tomorrow morning please pay attention to this travellers !
Very disappointing and unsafe experience
I paid over ₹1,200 for this journey, but the service was extremely disappointing. Although the bus was new, the charging sockets were not working. When I asked the staff about them, I was told they were only for demonstration purposes. My phone battery dropped to 18%, and the staff were rude and unhelpful.
I was also uncomfortable travelling with four male passengers, as no information about female safety or security arrangements was provided during booking that you have to charge your phone from your phone, whole night you have to travel with that.
The worst experience was when I accidentally left something behind. My family followed the bus and requested the conductor to stop for just one minute. We even offered to compensate for the inconvenience, but he refused, saying he was in a hurry. This showed a complete lack of courtesy and concern for passengers and where bus is meant for passengers convenience not as per conductor mood.
Additionally, the bus was driven at a very high speed, which made the journey feel unsafe.
A new bus is not enough if basic facilities, passenger safety, and respectful service are missing. Overall, this was a highly disappointing experience and not worth the money. I would not use this service again.
I had a very disappointing experience with RedBus.
Last Sunday, I tried to book a bus ticket from Avinashi to Bangalore. During my first booking attempt, I completed the payment, but the booking page kept loading/spinning for more than 15 minutes, and no ticket was generated. Assuming that the booking had failed, I came out and booked another ticket.
The second booking was successful, and I received the ticket confirmation. Later, when I checked my bank/payment details, I found that the amount had been debited for BOTH bookings.
What is more disappointing is that both bookings were made using the same user ID and the same passenger name, within a gap of around 10 minutes. However, neither the travel agency nor RedBus was able to identify and verify the duplicate booking/payment at the time. When I contacted them, I was simply told that verifying the transaction would be difficult.
If two tickets are booked under the same ID and the same passenger name within such a short time, why is there no system to detect and alert the customer about a possible duplicate booking?
I feel this is a serious issue with the booking/payment system and customer support. Customers should not have to suffer because of a technical issue or lack of proper verification. RedBus should investigate this transaction properly and provide a fair resolution/refund for the duplicate payment.
Very disappointing experience. I expected much better from RedBus.
Horrible and pathetic experience with yolo bus booked via redbus
Extremely disappointing and unsafe experience with YOLO Bus booked through RedBus
I booked a YOLO Bus through the RedBus app and paid ₹1698 for three seats from tirupathi to bangalore on 17thsep 2026 Despite having a confirmed booking, the bus driver did not allow us to board. The pickup time and pickup location were changed, and when we tried calling the
driver, he did not answer our calls. He was not reachable and after sometime the phone was switched off
We were only ladies travelling, and being left without proper assistance at the pickup point was extremely distressing and unacceptable. We had paid for confirmed seats, yet we were effectively stranded because the bus operator failed to honour the booking.
What made the experience even worse was the response from RedBus customer care. Despite repeatedly contacting customer support and explaining the situation, RedBus refused to refund the ₹1,698, even though the service was not provided to us.
This is completely unacceptable. Customers pay for a confirmed service expecting the operator and booking platform to take responsibility. Instead, we lost our money and were left to deal with the consequences ourselves.
YOLO Bus and RedBus need to take responsibility for this incident and refund the full amount. I strongly recommend that passengers think carefully before booking this service, especially women travelling without support.
I am extremely disappointed with both the bus operator and RedBus. Money was taken, the promised service was not provided, and the refund was denied.
This is to share my concern, i have booked the bus for todays journey 2nd oct 2026 from delhi to haridwar
Bus was scheduled to be start at 6:30 AM.
Since all communications and mails which was sent by redbus shared the same time as 6:30.
Actual departure happened at 8: 40AM (2:30 hrs late)
There was no prior information or communication regarding the same.
This left me helpless as i cannot cancel or board another bus due to lack of communication thru your office.
The same complaint i have also done thru your helpline but they were helpless and their only solution was to provide 15% cashback
Terrible Customer Support & Unreachable Refund Process (PNR: F8TMZ7S7)
I am writing this review after receiving zero effective help regarding my cancelled bus booking (PNR: F8TMZ7S7). My booking was cancelled, but I cannot request my refund because your system fails to send OTP SMS codes to my international phone number. Because of this OTP issue, I cannot log in to the app or access the "Help" section on the website. I have sent multiple emails explaining this exact technical issue. However, customer support keeps sending automated bot replies directing me back to the app's Help section — which is completely inaccessible to me! They refuse to communicate or resolve the refund directly via email or WhatsApp. Holding customer funds while locking them out with system bugs and unhelpful automated replies is completely unacceptable. I demand an immediate resolution and refund processed directly via my registered email.
I booked my ticket with them travelling with 2 kids and 4 bags, at 10 o clock the bus would not let us in saying they did not get a confirmation from Redbus…
I tried calling redbus and they would not pick my calls and then when they pick they put me on hold and said we apologise and will refund your amount in 48 hours… neither did I get my money back I had to struggle with kids and bags no one tried to even contact us got an email saying issue is resolved.
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