Do not trust "Primo" badges – Zero support and unfulfilled promises
If I could give 0 stars, I would. I booked a high-priced Primo bus operated by Raj Ratan through redBus, specifically because it was advertised to include a working onboard bathroom and premium amenities. When the bus arrived, there was no bathroom at all. I immediately contacted redBus support. They tried to reach the bus operator, but the operator didn't even pick up the call. When I requested a refund for the misleading listing and unfulfilled amenities, redBus support promised an update within 48 hours. It has now been a full week with zero response. I have escalated the issue to their Nodal Officer and Grievance Officer, and every single email is being completely ignored. They charge premium rates for "Primo" listings with false amenities and offer zero customer support or accountability when things go wrong. Save your money and avoid booking through redBus.