False Promise | Delay
On 9 October 2026, my wife and I travelled from Narasannapet to Nellore on a Shyamoli Paribahan bus booked through redBus. I specifically booked a bus advertised as having an onboard toilet. However, the bus provided had no toilet. When I asked the staff about this missing facility, I was embarrassed by their response. The bus was delayed by approximately 1 hour and 40 minutes. My wife and I had to wait around two hours on a highway without a bus stop. The prolonged wait disrupted our plans, and we missed the opportunity to have dinner. This caused considerable inconvenience and raised concerns about passenger welfare. I subsequently contacted redBus customer support. A representative named Samardh/Samadh reportedly offered ₹400 on a “take it or leave it” basis. I requested escalation to the legal team, but as of 16 October 2026, I had received no response to that request. I am raising this grievance against redBus India Private Limited and Shyamoli Paribahan regarding the advertised facility that was not provided, the journey delay, the staff's conduct, and the handling of my complaint. I request an investigation into these issues, a written explanation, and a fair resolution, including appropriate compensation for the service discrepancy and inconvenience suffered.