Horrible and pathetic experience with yolo bus booked via redbus
Extremely disappointing and unsafe experience with YOLO Bus booked through RedBus I booked a YOLO Bus through the RedBus app and paid ₹1698 for three seats from tirupathi to bangalore on 17thsep 2026 Despite having a confirmed booking, the bus driver did not allow us to board. The pickup time and pickup location were changed, and when we tried calling the driver, he did not answer our calls. He was not reachable and after sometime the phone was switched off We were only ladies travelling, and being left without proper assistance at the pickup point was extremely distressing and unacceptable. We had paid for confirmed seats, yet we were effectively stranded because the bus operator failed to honour the booking. What made the experience even worse was the response from RedBus customer care. Despite repeatedly contacting customer support and explaining the situation, RedBus refused to refund the ₹1,698, even though the service was not provided to us. This is completely unacceptable. Customers pay for a confirmed service expecting the operator and booking platform to take responsibility. Instead, we lost our money and were left to deal with the consequences ourselves. YOLO Bus and RedBus need to take responsibility for this incident and refund the full amount. I strongly recommend that passengers think carefully before booking this service, especially women travelling without support. I am extremely disappointed with both the bus operator and RedBus. Money was taken, the promised service was not provided, and the refund was denied.