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Redwood Outdoors

63 条评价

4.563 条评价
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关于 Redwood Outdoors

数据更新
网站
redwoodoutdoors.com
分类
美丽与健康
所在地
United States · Kent
状态
待认证
近 12 个月
63 条评价
差评回复率
100%(5/5 条)
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Redwood Outdoors靠谱吗?

Redwood Outdoors(redwoodoutdoors.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 63 条用户评价,属于美丽与健康分类,口碑优秀。87% 的评价为 4 星及以上,6% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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Jeremy Leidenfrost · 写过 1 条评价 · 已认证 · 体验于 2026-05-19 ·

始终提供优质的客户服务

Redwood Outdoors 回复2026-06-25

Thank you so much for your continued support! We're grateful to hear you've consistently had a great experience with our team. Providing exceptional customer service is something we take great pride in, and your kind words truly mean a lot. Thank you for choosing Redwood Outdoors!

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Roger Malcolm · 写过 2 条评价 · 已认证 · 体验于 2026-05-19 ·

产品与所描述的完全一样......

产品与所展示的完全一致并且按预期工作

Redwood Outdoors 回复2026-06-25

Thank you for your review! We're so glad to hear your purchase met your expectations and is performing exactly as intended. We truly appreciate your support and hope you enjoy your Redwood Outdoors experience for many years to come!

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Read Holman · 写过 1 条评价 · 体验于 2026-06-17 ·

贾里德的沟通非常好,而且……

贾里德的沟通非常好,他提供的服务超出了预期:因为我的日落单元的零件已经准备好了,他说,他将免除所有费用。当我与正在考虑桑拿和冷水浴的邻居和朋友交谈时,这家公司的客户服务是我最常谈论的话题。

Redwood Outdoors 回复2026-06-25

Thank you so much for the thoughtful review! We're thrilled to hear Jared was able to provide a level of service that exceeded your expectations. We'll be sure to share your kind words with him, it's always wonderful to recognize team members who go above and beyond. It means even more to know that our customer service has become something you share with your neighbors and friends. That's one of the highest compliments we can receive. Thank you for your trust, your support, and for being a valued member of the Redwood Outdoors community!

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Bryan Miller · 写过 1 条评价 · 已认证 · 体验于 2026-05-15 ·

卓越的客户服务和质量

Redwood Outdoors 回复2026-06-25

Thank you so much for your kind words! We're delighted to hear you had a great experience with both our team and the quality of your purchase. We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy your sauna for many years to come!

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Amanda M. · 写过 3 条评价 · 体验于 2026-06-18 ·

多么出色的客户服务啊……

Redwood Outdoors 提供了多么出色的客户服务体验。最初,我们对运输体验感到沮丧,但是 Redwood 客户服务部的 Sarah 改变了一切!她很细心,乐于助人,最重要的是,为我们的问题提供了多种解决方案!您购买的每家公司都可能存在问题,更好的公司与众不同的是他们的客户服务质量,RedWood 通过此订单向我们证明了这一点。我们将成为回头客!

Redwood Outdoors 回复2026-06-25

Thank you so much for taking the time to share your experience! While we're sorry the shipping process got off to a frustrating start, we're incredibly grateful for the opportunity to make things right. Your kind words about Serah mean so much. We'll be sure to share your feedback with her—she'll be thrilled to know her dedication and commitment made such a positive impact. Providing thoughtful solutions and supporting our customers every step of the way is exactly what we strive for. Thank you again for your trust, your support, and for giving us the opportunity to earn your confidence. We look forward to welcoming you back to the Redwood Outdoors family!

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Allen M Pike · 写过 1 条评价 · 已认证 · 体验于 2026-05-15 ·

立即收到我的订单

Redwood Outdoors 回复2026-06-25

Thank you for taking the time to leave a review! We truly appreciate your support and hope you enjoy your Redwood Outdoors purchase for years to come!

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Joshua D Howe · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

我对我的桑拿非常满意。

我对我的红木户外桑拿非常满意。质量超出了我的预期,尤其是价格。材料摸起来很坚固,配合和表面处理非常好,而且组装过程很简单。 桑拿房升温很快,温度保持得很好。我使用了 Harvia 8kw 加热器,它的性能完美无缺。 最让我印象深刻的是整体构建质量。木材很漂亮,设计在后院看起来很棒,它已经成为我家最常用的功能之一。对于锻炼后的放松和恢复来说,这都是一笔巨大的投资。 每当我在购买过程中遇到问题时,客户服务也会做出回应。 如果您正在考虑使用红木户外桑拿房,我会毫不犹豫地推荐它。我有一次很棒的体验,绝对会再次购买。

Redwood Outdoors 回复2026-06-18

Thank you so much for the thoughtful review! We’re thrilled to hear your sauna has exceeded expectations and that you’ve been pleased with the quality, performance, and overall experience. It’s great to hear the Harvia 8kW heater has been performing flawlessly and that your sauna has become such a valued part of your home, whether for relaxation, recovery, or simply enjoying time outdoors. We also appreciate your kind words about our team and are glad we could help answer your questions along the way. Thank you again for your support and recommendation. Hearing that you would choose Redwood Outdoors again is one of the highest compliments we can receive. Enjoy your sauna for many years to come!

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Joonas · 写过 2 条评价 · 已认证 · 体验于 2026-05-19 ·

很棒的桑拿——出色的支持

虽然我们购买的热门型号的交货需要一段时间,但等待是值得的。作为芬兰人,我们都知道桑拿房——这是真实的桑拿房。全家人都超级高兴。 由于运输造成了一些轻微损坏。他们的团队在毫无疑问地发送替换零件方面做得非常出色。他们确实在照顾他们的客户。谢谢你!

Redwood Outdoors 回复2026-06-18

Thank you so much for the wonderful review! Hearing that a family of Finns approves of their sauna means a great deal to us. While we appreciate your patience during the wait, we’re thrilled to hear the sauna has been worth it and that your whole family is enjoying it. We’re also glad our team was able to assist with the transportation damage and help get replacement parts to you quickly. Thank you for your support, your patience, and for trusting Redwood Outdoors. Wishing you and your family many years of relaxing sauna sessions ahead!

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Amanda M. · 写过 3 条评价 · 已认证 · 体验于 2026-05-16 ·

糟糕的运输 - 不要购买

老实说,此时非常沮丧。这是雷德伍德第二次寻求审查。问题是,我还没有收到我的桑拿房。连续几周打电话给不同的运输公司,追踪板条箱,发现丢失的日志号码和不匹配的追踪号码。当你花 10 英镑购买一件产品时,无论它是什么,我认为你都会期望一定程度的最低质量水平和整体体验。尚未达到这一最低水平。

Redwood Outdoors 回复2026-06-16

Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand that after making a significant investment, you expect a smooth and well-coordinated experience from purchase through delivery. It’s clear that we have fallen short of those expectations, and we are sorry for the inconvenience this has caused. Our team is actively reviewing your order and shipment status, and we remain committed to getting your sauna delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.

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Michael Folk · 写过 2 条评价 · 已认证 · 体验于 2026-05-08 ·

优秀的产品

优秀的产品,我每天都使用它

Redwood Outdoors 回复2026-06-16

Thank you for the great review! We're excited to hear you're enjoying your sauna and that it's become a part of your daily routine. Nothing makes us happier than knowing our customers are getting so much use and enjoyment out of their purchase. Thank you for choosing Redwood Outdoors!

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Bryan Menghini · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

双人桑拿和阿拉斯加冷水池……

购买了桑拿浴室和冷水浴套件。总的来说很棒的经历。在交付之前我有几个问题,我得到了快速而详细的答复。送货很棒。桑拿浴室的组装既快速又简单。阿拉斯加冷泉已经作为一个整体组装完毕。 方向非常明确。我几乎每天都使用桑拿浴室和冷水浴。桑拿房变得非常热,超过 212 度,所以我将其设置为中等温度,将其保持在 190 到 200 度之间。冷浸很容易保持在 46 度。很棒的产品和优质的客户服务。

Redwood Outdoors 回复2026-06-16

Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process. It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy. Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!

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Mitch Bradley · 写过 1 条评价 · 已认证 · 体验于 2026-06-11 ·

改造后的热水浴缸垫适用于桑拿和冷水浴

我从 Redwood Outdoors 订购了桑拿浴室和冷水浴。 冷插管是预先建造好的,只需移动到位即可。 桑拿房是建的,但说明做得很好。 所有材料均经过预先切割和制作,一切都很完美,使构建变得非常容易。 建成后,我花了一周多一点的时间才请了一名合格的电工来完成加热器的安装和 220 的连接。整个项目比预期的要好! 很棒的产品,在我的后院看起来很棒。

Redwood Outdoors 回复2026-06-16

Thank you so much for the thoughtful review! We're thrilled to hear both your sauna and cold plunge exceeded expectations and that the installation process went smoothly. It's great to know the pre-fabricated materials and assembly instructions helped make the sauna build straightforward, and that everything came together beautifully once the electrical work was completed. We truly appreciate your support and are honored to be part of your backyard wellness space. Wishing you many years of enjoyment with both your sauna and cold plunge!

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Peter Egan · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

优质产品

Redwood Outdoors 回复2026-06-16

Thank you for your support! We're delighted to hear you're happy with the quality of your purchase. We truly appreciate you choosing Redwood Outdoors and hope you enjoy your sauna for many years to come!

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Denise · 写过 2 条评价 · 已认证 · 体验于 2026-05-14 ·

很长一段时间以来最好的购买…

我们对红木户外桑拿感到非常满意。 建造很简单,我和丈夫自己完成了,一个电工连接了加热器。 几乎每天都有人使用它。 对我们的健康习惯来说是一个很好的补充。 我们绝对会向市场上任何想要桑拿的人推荐红木。

Redwood Outdoors 回复2026-06-16

Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine. There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!

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WW Davos · 写过 4 条评价 · 已认证 · 体验于 2026-05-14 ·

我们100%满意

我们100%满意。桑拿房很快就送来了。我们自己组装起来很容易。看起来也很棒。 A+!

Redwood Outdoors 回复2026-06-16

Thank you so much for the fantastic review! We’re thrilled to hear you’re 100% satisfied with your purchase and that the delivery, assembly, and final result all met your expectations. We truly appreciate your support and are delighted that you’re enjoying your sauna. Thank you for choosing Redwood Outdoors!

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Peter Kammerer · 写过 1 条评价 · 已认证 · 体验于 2026-05-05 ·

很棒的客户服务!

Redwood Outdoors 回复2026-06-16

Thank you for taking the time to share your experience! Hearing that you received excellent customer service means a great deal to our team. We appreciate your support and are grateful for the opportunity to be part of your wellness journey. Enjoy your Redwood Outdoors experience!

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Brad Caetano · 写过 1 条评价 · 已认证 · 体验于 2026-05-04 ·

我已经在户外海湾桑拿了……

我的户外海湾桑拿已经一个月了。可能是我一生中最好的购买之一。尝试订购时出现了一些问题,但客户服务部的杰西卡非常乐于助人,并且回复迅速而及时。 构建非常简单。最难的部分是放置一个水平平台/垫。唯一的缺点是它附带的灯,所以我买了一个便宜的户外灯,效果还不错。 我几乎每天都使用它。大约需要一个小时才能升温,我已经接近 210 度了。 对于任何想要一间真正的木制桑拿房的人来说,这个是理想的选择。

Redwood Outdoors 回复2026-06-09

Thank you so much for the thoughtful review! We're thrilled to hear your Cove Sauna has become one of the best purchases you've made and that you're getting so much enjoyment out of it. We're especially glad Jessica was able to help navigate the ordering process and provide the support you needed along the way. We'll be sure to share your kind words with her. We truly appreciate your support and recommendation, and we hope you continue enjoying your sauna for many years to come!

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Rahman · 写过 4 条评价 · 已认证 · 体验于 2026-05-12 ·

很棒的客户服务

很棒的客户服务。 反应灵敏,很快就修好了我的冷水机。

Redwood Outdoors 回复2026-06-16

Thank you for the kind words! We’re thrilled to hear our team was able to respond quickly and get your chiller back up and running. We truly appreciate your support and are glad we could help. Enjoy your cold plunge experience!

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Mark Berglund · 写过 1 条评价 · 已认证 · 体验于 2026-05-05 ·

贾里德和他的团队提供了很棒的……

Jared 和他的团队提供优质的客户服务。 我对我的购买完全满意,并会推荐给任何人。 谢谢你!

Redwood Outdoors 回复2026-06-03

Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way. We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!

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Doug Branch · 写过 1 条评价 · 已认证 · 体验于 2026-05-05 ·

取货需要很长时间

取货需要很长时间。对故障单 1232512 期间出现的说明和令人困惑的问题感到沮丧,请查看该说明并看看我花了多少时间尝试解决这些问题。 加热器缺少螺丝,这是一个持续的过程,试图让制造商将它们发送给我。 为电工找到一个室外配电箱需要做大量的工作。 如果您需要更多信息,请随时致电。 希望下周我终于能把它启动并运行了。 所以,是的,我很沮丧。

Redwood Outdoors 回复2026-06-03

Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected. Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help. Thank you again for your patience and the opportunity to make things right.