Thank you so much for your continued support! We're grateful to hear you've consistently had a great experience with our team.
Providing exceptional customer service is something we take great pride in, and your kind words truly mean a lot. Thank you for choosing Redwood Outdoors!
R
Roger Malcolm · 写过 2 条评价 · 已认证 · 体验于 2026-05-19 ·
★★★★★
产品与所描述的完全一样......
产品与所展示的完全一致并且按预期工作
Redwood Outdoors 回复2026-06-25
Thank you for your review! We're so glad to hear your purchase met your expectations and is performing exactly as intended.
We truly appreciate your support and hope you enjoy your Redwood Outdoors experience for many years to come!
Thank you so much for the thoughtful review! We're thrilled to hear Jared was able to provide a level of service that exceeded your expectations. We'll be sure to share your kind words with him, it's always wonderful to recognize team members who go above and beyond.
It means even more to know that our customer service has become something you share with your neighbors and friends. That's one of the highest compliments we can receive.
Thank you for your trust, your support, and for being a valued member of the Redwood Outdoors community!
B
Bryan Miller · 写过 1 条评价 · 已认证 · 体验于 2026-05-15 ·
★★★★★
卓越的客户服务和质量
Redwood Outdoors 回复2026-06-25
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our team and the quality of your purchase.
We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy your sauna for many years to come!
A
Amanda M. · 写过 3 条评价 · 体验于 2026-06-18 ·
★★★★★
多么出色的客户服务啊……
Redwood Outdoors 提供了多么出色的客户服务体验。最初,我们对运输体验感到沮丧,但是 Redwood 客户服务部的 Sarah 改变了一切!她很细心,乐于助人,最重要的是,为我们的问题提供了多种解决方案!您购买的每家公司都可能存在问题,更好的公司与众不同的是他们的客户服务质量,RedWood 通过此订单向我们证明了这一点。我们将成为回头客!
Redwood Outdoors 回复2026-06-25
Thank you so much for taking the time to share your experience! While we're sorry the shipping process got off to a frustrating start, we're incredibly grateful for the opportunity to make things right.
Your kind words about Serah mean so much. We'll be sure to share your feedback with her—she'll be thrilled to know her dedication and commitment made such a positive impact. Providing thoughtful solutions and supporting our customers every step of the way is exactly what we strive for.
Thank you again for your trust, your support, and for giving us the opportunity to earn your confidence. We look forward to welcoming you back to the Redwood Outdoors family!
A
Allen M Pike · 写过 1 条评价 · 已认证 · 体验于 2026-05-15 ·
★★★★★
立即收到我的订单
Redwood Outdoors 回复2026-06-25
Thank you for taking the time to leave a review!
We truly appreciate your support and hope you enjoy your Redwood Outdoors purchase for years to come!
Thank you so much for the thoughtful review! We’re thrilled to hear your sauna has exceeded expectations and that you’ve been pleased with the quality, performance, and overall experience.
It’s great to hear the Harvia 8kW heater has been performing flawlessly and that your sauna has become such a valued part of your home, whether for relaxation, recovery, or simply enjoying time outdoors. We also appreciate your kind words about our team and are glad we could help answer your questions along the way.
Thank you again for your support and recommendation. Hearing that you would choose Redwood Outdoors again is one of the highest compliments we can receive. Enjoy your sauna for many years to come!
Thank you so much for the wonderful review! Hearing that a family of Finns approves of their sauna means a great deal to us.
While we appreciate your patience during the wait, we’re thrilled to hear the sauna has been worth it and that your whole family is enjoying it. We’re also glad our team was able to assist with the transportation damage and help get replacement parts to you quickly.
Thank you for your support, your patience, and for trusting Redwood Outdoors. Wishing you and your family many years of relaxing sauna sessions ahead!
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced.
We understand that after making a significant investment, you expect a smooth and well-coordinated experience from purchase through delivery. It’s clear that we have fallen short of those expectations, and we are sorry for the inconvenience this has caused.
Our team is actively reviewing your order and shipment status, and we remain committed to getting your sauna delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.
M
Michael Folk · 写过 2 条评价 · 已认证 · 体验于 2026-05-08 ·
★★★★★
优秀的产品
优秀的产品,我每天都使用它
Redwood Outdoors 回复2026-06-16
Thank you for the great review! We're excited to hear you're enjoying your sauna and that it's become a part of your daily routine.
Nothing makes us happier than knowing our customers are getting so much use and enjoyment out of their purchase. Thank you for choosing Redwood Outdoors!
Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process.
It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy.
Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!
Thank you so much for the thoughtful review! We're thrilled to hear both your sauna and cold plunge exceeded expectations and that the installation process went smoothly.
It's great to know the pre-fabricated materials and assembly instructions helped make the sauna build straightforward, and that everything came together beautifully once the electrical work was completed.
We truly appreciate your support and are honored to be part of your backyard wellness space. Wishing you many years of enjoyment with both your sauna and cold plunge!
P
Peter Egan · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·
★★★★★
优质产品
Redwood Outdoors 回复2026-06-16
Thank you for your support! We're delighted to hear you're happy with the quality of your purchase.
We truly appreciate you choosing Redwood Outdoors and hope you enjoy your sauna for many years to come!
Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine.
There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!
W
WW Davos · 写过 4 条评价 · 已认证 · 体验于 2026-05-14 ·
★★★★★
我们100%满意
我们100%满意。桑拿房很快就送来了。我们自己组装起来很容易。看起来也很棒。 A+!
Redwood Outdoors 回复2026-06-16
Thank you so much for the fantastic review! We’re thrilled to hear you’re 100% satisfied with your purchase and that the delivery, assembly, and final result all met your expectations.
We truly appreciate your support and are delighted that you’re enjoying your sauna. Thank you for choosing Redwood Outdoors!
Thank you for taking the time to share your experience! Hearing that you received excellent customer service means a great deal to our team.
We appreciate your support and are grateful for the opportunity to be part of your wellness journey. Enjoy your Redwood Outdoors experience!
Thank you so much for the thoughtful review! We're thrilled to hear your Cove Sauna has become one of the best purchases you've made and that you're getting so much enjoyment out of it.
We're especially glad Jessica was able to help navigate the ordering process and provide the support you needed along the way. We'll be sure to share your kind words with her.
We truly appreciate your support and recommendation, and we hope you continue enjoying your sauna for many years to come!
R
Rahman · 写过 4 条评价 · 已认证 · 体验于 2026-05-12 ·
★★★★★
很棒的客户服务
很棒的客户服务。 反应灵敏,很快就修好了我的冷水机。
Redwood Outdoors 回复2026-06-16
Thank you for the kind words! We’re thrilled to hear our team was able to respond quickly and get your chiller back up and running.
We truly appreciate your support and are glad we could help. Enjoy your cold plunge experience!
M
Mark Berglund · 写过 1 条评价 · 已认证 · 体验于 2026-05-05 ·
★★★★★
贾里德和他的团队提供了很棒的……
Jared 和他的团队提供优质的客户服务。 我对我的购买完全满意,并会推荐给任何人。 谢谢你!
Redwood Outdoors 回复2026-06-03
Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way.
We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!
Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected.
Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help.
Thank you again for your patience and the opportunity to make things right.