Don't waste your money with this company. I signed up last year and have received approximately 20 "leads" and not one of them has been a good lead. I asked for a refund because I was not happy with their services and they do not provide a refund. Don't make the same mistake.....
This is a complete scam. Do not use they take your money. Every five star review on here is a fake person. Check them out on Facebook none of them are realtors. Do not give this company your money.
Regentology 回复2023-03-29
亲爱的 Steven,
对于您在我们公司经历的任何不便,我们深表歉意。我们理解您对我们线索质量和客服的担忧,我们想向您保证,我们非常重视客户的反馈。
我们想让您知道,过去两个月我们暂停了服务,以解决关于线索和服务的问题。我们对流程进行了重大改进,现在提供全新升级的服务,包括预约安排或实时转接的选项。
关于您对评价的担忧,我们可以向您保证,所有评价都是真实的,来自真正的客户。我们以服务质量和客户满意度为荣。
我们希望您能再给我们一次机会,重新赢得您的信任并解决您的顾虑。我们感谢您的反馈,并将继续努力改进我们的服务。如果您有任何其他问题或顾虑,请随时联系我们。
此致
Sam Miller
客户服务总监
I joined Regentology at the end of January 2023. I am writing this review on 3/23/2023. I have received 6 of their so called "leads". None of them had valid contact information...none. After speaking with their representative "Jerry" about the problem, I am confident that this organization is 100% a scam. I would strongly suggest not joining and not giving them your money.
Regentology 回复2023-03-29
Dear Joe,
Thank you for taking the time to share your feedback about our services at Regentology. We are genuinely sorry to hear about your negative experience with the leads provided and any inconvenience this may have caused. As a company, we are committed to continuous improvement, and your feedback is invaluable in helping us achieve that.
We would like to inform you that over the last two months, we have paused our services to address concerns such as yours. During this time, we made significant investments in training and improving our lead generation process. We understand the importance of providing high-quality leads and exceptional service, which is why we dedicated this time to making improvements.
We are excited to announce that we have now resumed our services with new and improved offerings. In addition to providing online leads, we also offer the option for scheduled appointments or live transfers. Our goal is to ensure that our clients receive the best possible service, and we are confident that these changes will help us achieve that.
We would like to regain your trust and invite you to give our enhanced services a try. Our team is dedicated to addressing your concerns and providing you with the quality leads you need to grow your business. Please feel free to reach out to our customer support team, who will be more than happy to assist you in getting started with our new and improved offeringsDear valued client,
Thank you for taking the time to share your feedback about our services at Regentology. We are genuinely sorry to hear about your negative experience with the leads provided and any inconvenience this may have caused. As a company, we are committed to continuous improvement, and your feedback is invaluable in helping us achieve that.
We would like to inform you that over the last two months, we have paused our services to address concerns such as yours. During this time, we made significant investments in training and improving our lead generation process. We understand the importance of providing high-quality leads and exceptional service, which is why we dedicated this time to making improvements.
We are excited to announce that we have now resumed our services with new and improved offerings. In addition to providing accurate and valuable leads, we also offer the option for scheduled appointments or live transfers. Our goal is to ensure that our clients receive the best possible service, and we are confident that these changes will help us achieve that.
We would like to regain your trust and invite you to give our enhanced services a try. Our team is dedicated to addressing your concerns and providing you with the quality leads you need to grow your business. Please feel free to reach out to our customer support team, who will be more than happy to assist you in getting started with our new and improved offerings.
Sincerely,
Sam Miller
Customer Service Director
尊敬的Elijah,
感谢您抽出时间分享您使用Regentology的体验。对于您在使用我们提供的潜在客户线索时遇到的问题,我们深表歉意,也理解您对我们服务质量的担忧。您的反馈对我们持续改进服务至关重要。
我们想告知您,在过去两个月里,我们暂停了服务以解决关于潜在客户线索和服务质量的问题。在此期间,我们在培训和改进潜在客户生成流程方面进行了大量投入。我们致力于为客户提供高质量的线索和卓越的服务,这也是我们投入这段时间进行重大改进的原因。
我们很高兴地宣布,我们已恢复服务,并推出了全新改进的产品。除了提供在线线索外,我们现在还提供预约或实时转接的选项。我们相信这些改变将显著提升客户的体验,并帮助他们发展业务。
我们希望重新赢得您的信任,并邀请您尝试我们改进后的服务。我们的团队致力于解决您的担忧,为您提供应有的高质量线索。如果您有任何问题或需要进一步帮助,请随时联系我们的客户支持团队。我们期待有机会为您提供更好的服务。
此致,
Sam Miller
客户服务总监
I am a licensed real estate agent in two states. In 3.5 months since paying my $299 fee to Regentology, I have received 7 "verified leads," all of which have proven to be invented. Except for one of the 7 instances, I have received two "referrals" each month; curiously, they are sent from Regentology in pairs on the same date and exact same minute. I have attempted to reach all seven of the "referrals" via combination of email, telephone, and text message (not all contact info is provided consistently by Regentology), but those who do respond say they are NOT the person of that name at that email address or phone number provided by Regentology, nor are they looking to buy or sell real estate.
I can usually find addresses in county tax records for the names of the "leads" and write a professional letter of introduction; in these cases I follow up with another phone call and discover that the person is not in the real estate market at all, and sometimes they respond with outright profanity.
Regentology 回复2023-03-10
亲爱的David,
听到您对我们公司的体验未达到预期,我深感抱歉。客户满意度是我们的首要任务,对于未能向您展示这一点,我真诚地道歉。
虽然我们很希望能有机会重新赢得您的信任,但我们首先需要正确识别您的身份,以确保您确实是我们的一位客户。
不幸的是,有人正使用虚假账号在网上散布负面评价,损害我们的声誉。虽然我们很希望能有机会重新赢得您的信任,但我们首先需要正确识别您的身份,以确保您确实是我们的一位客户。
话虽如此,如果您能致电我们核实账户,我们将很乐意优先处理您在使用我们服务时遇到的问题,我们的团队也准备好与您一起解决这个问题。
请放心,我们对所做的工作充满热情,当有人对我们业务说负面言论时,我们也会感到难过。
再次为给您带来的不便深表歉意,期待与您合作达成积极的结果。
期待您的回复。
此致,
Sam Miller
客户服务总监