Hi there, Thank you so much for giving our product a try. We would really appreciate it if you would just reach out to our customer support team so that we can help you. We are not able to help you by writing a review here. We need you to reach out so we can get your email address and order number, so we can refund you. Thank you.
Hi M D, we're sorry for the frustration here — that's not the experience we want. Just to clarify, our returns aren't difficult: we cover the cost of the return label for you. We'd also like to note that we're unable to identify your account from the name or details on this review, so we can't locate an order to address directly. Please reach out to us with your order number or checkout email and we'll get this resolved and refunded right away.
Hey Harley, Thank you so much for giving our products a try, and we can't tell you how happy we are to hear that they are helping from you. Please don't hesitate to reach out to us in the future if there's anything we can do for you.
We are here to help. Have a wonderful day!
我正在查看该产品以订购并查看该网站上的评论。他们说他们有 90 天退款保证,他们在这里的几篇帖子中涵盖了运费,但是,如果您直接从他们自己的网站上提取退货政策,您会发现:客户负责退货运费和运输标签。
他们显然在 Trust Pilot 上撒谎,称客户如果不满意就不会支付退货运费。在此分享,希望能帮助其他人避免被他们的虚假言论所欺骗。
Rejuvia 回复2026-08-10
Thank you for taking the time to share your concerns. We completely understand why the difference you noticed between the return policy and information mentioned in some reviews would be concerning, especially when you're considering placing an order.
We sincerely apologize for any confusion or misunderstanding this may have caused. Our intention is never to mislead anyone about our 90-day money-back guarantee or the return process. We want customers to have clear and accurate information before making a purchase.
If you have any questions about the guarantee or return process before ordering, our team would be more than happy to clarify everything for you. You can reach us at [email protected], and we'll make sure you have the information you need to make an informed decision.
We appreciate you bringing this to our attention and giving us the opportunity to clarify.
We're truly sorry to hear about your experience and understand how frustrating it must have been to have difficulty canceling your subscription. We never want a customer to feel stuck or believe they're being charged for something they no longer want.
We'd really appreciate the opportunity to look into this and make things right for you. Please reach out to us at [email protected] with your order or subscription details. Our customer service team will review your account and assist you with the cancellation and any other concerns as quickly as possible.
We're sorry again for the frustration, and we hope you'll give us the opportunity to resolve this for you. 💜
Thank you so much for taking the time to share your experience with us. 💜
We're glad to hear that Rejuvia has been helping you relax and fall asleep more easily. We're also very sorry that it took longer than it should have to resolve the issue with your defective sprayer. We understand how frustrating it must have been to follow up several times and wait over a month for your replacement.
We're grateful for your patience and appreciate you recognizing our effort to make things right by sending replacements for the defective bottle. Your feedback is incredibly valuable to us, and we'll continue working to make sure issues like this are handled more quickly and smoothly.
Thank you again for your understanding, your support, and for giving us the opportunity to make things right. We're happy to have you as part of the Rejuvia community! 💜
Thank you so much for your kind review! 💜
We're sorry your package arrived damaged, but we're glad our team was able to respond quickly and resolve the issue for you. Providing prompt, caring support when something goes wrong is very important to us.
We truly appreciate you taking the time to share your experience and recognize our team's efforts. Thank you for choosing Rejuvia and for your continued support!
Thank you so much for sharing your experience! 💜
We're glad our team was able to respond to your refund request promptly and provide you with options so you could choose the solution that worked best for you.
Making sure our customers feel heard, respected, and supported throughout the process is very important to us. We truly appreciate you taking the time to share your experience and for giving our team the opportunity to assist you.
Thank you for choosing Rejuvia and for your support!
Thank you so much for your thoughtful review and for being a loyal Rejuvia customer for the past two years! 💜
We're delighted to hear that our Sleep Spray has become a trusted part of your nightly routine and continues to help you fall asleep and get back to sleep when needed. Knowing we've been able to support your sleep for so long truly means the world to us.
We're also so glad our customer service team was able to resolve your recent issue quickly. Providing prompt, caring support is something we take great pride in, and we're grateful for your kind words.
Thank you for your continued trust, support, and recommendation. We're honored to have you as part of the Rejuvia community and look forward to serving you for many more restful nights to come!
Thank you so much for sharing your incredible experience! 💜
We're truly honored to hear that after 30 years of trying both over-the-counter and prescription sleep aids, Rejuvia has made such a meaningful difference for you. Knowing you're falling asleep faster, staying asleep, and waking up feeling refreshed is exactly what we hope for every customer.
Your recommendation means the world to us, and we're grateful that you've trusted Rejuvia to be part of your journey toward better sleep.
Thank you for your support and for being a valued member of the Rejuvia community. Wishing you many more peaceful and restorative nights ahead!
Hi Eva,
We would encourage you to check the ingredient label and make sure that you do not have any allergies to the natural ingredients in our product. We have hundreds of thousands of customers who use it every single night with no issues whatsoever, and there are no common side effects to our product. So please consider talking to your doctor, of course.
And, of course, please reach out to our customer support team so we can set you up with a return and refund immediately.
Thank you so much for your wonderful review! 💜
We're sorry that your package arrived damaged and without the product inside, but we're so glad our customer support team was able to respond quickly and get a replacement on its way right away.
Providing fast, caring service when unexpected issues arise is very important to us, and we're delighted to hear that we could turn your experience around.
Thank you for your patience, your kind words, and for taking the time to share your experience. We truly appreciate your support and are grateful to have you as part of the Rejuvia community!
Thank you so much for your kind feedback! 💜
We're glad we were able to help resolve the issue with your duplicate order. We understand how frustrating situations like that can be, and we're happy our customer service team could quickly take care of it for you.
Thank you for reaching out and giving us the opportunity to help. We truly appreciate your support and are always here if you need anything in the future!
Hi Cordie, thank you for the review of our small family business. We would appreciate it if you reached out to our support team to help, rather than writing a review here.
Here is the email address that you used on your order: [email protected]
And here is tracking information: https://webtrack.dhlglobalmail.com/?trackingnumber=9261290335949247280007
You can reach us at [email protected] and we will, of course, immediately get back to you and help.
Thank you so much for your wonderful review! 💜
We're thrilled to hear that you're enjoying our products and that you've had a great experience with our customer service. Knowing that we've met your expectations with both our products and our support means so much to us.
Thank you for your trust, your kind words, and for choosing Rejuvia. We truly appreciate your support and are grateful to have you as part of the Rejuvia community!
Hi Dave,
Thank you very much for leaving a review and being a subscriber for us. I actually checked out your account, and it looks like you have started two subscriptions in your account. That is why it was charged again, because when you canceled one of them, you did not cancel the second one.
This happens when you either cancel a subscription and start another one, if you place two orders on our site and do them both as subscriptions, and things like that. I would really appreciate it if you'd reach out to our customer support team so that we can confirm your account is permanently canceled, and we will refund you for everything, no questions asked.
Thank you.
Thank you so much for sharing your experience! 💜
We're thrilled to hear that after struggling with insomnia for so many years, Rejuvia has helped you enjoy some of your best sleep. Knowing that our Sleep Spray, combined with the Stress Spray, has helped calm your mind and support a more restful night's sleep truly means the world to us.
Thank you for trusting Rejuvia and for taking the time to share your story. We're honored to be part of your journey toward better sleep and are grateful to have you as part of the Rejuvia community. Wishing you many more peaceful and restorative nights ahead!
Thank you so much for your kind words! 💜
We're thrilled to hear that you had a great experience with us. Providing fast shipping and excellent customer service is something we work hard to deliver, so it means a lot to know we met your expectations.
Thank you for your support and for taking the time to share your experience. We're grateful to have you as part of the Rejuvia community and look forward to serving you again!
Thank you so much for your fantastic review! 💜
We're thrilled to hear that the Sleep Spray is working well for you! While we're sorry you experienced an issue with one of the pump sprayers, we're glad our customer service team was able to take care of it quickly and get everything resolved.
Your kind words about our service truly mean a lot to us. We work hard to provide both products our customers can rely on and support they can count on whenever they need us.
Thank you for your trust, your support, and for being a valued member of the Rejuvia community!