Thank you for sharing your experience. We understand how disappointing it was to pay more for a newer, well-maintained RV and then encounter inaccurate information, repeated alarm and refrigerator issues, a wastewater leak, and several vehicle concerns during your trip. Your comments have been shared with our Denver team for review, and you may contact Guest Services at [email protected] if you would like the rental details reviewed directly.
We appreciate your feedback regarding the motorhome's condition and the equipment. We're reviewing our inventory process to ensure all items are readily available.
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Gabriela · 写过 2 条评价 · 已认证 · 体验于 2026-07-03 ·
★★★★★
我们很满意
友好和乐于助人的员工,良好的服务
Road Bear RV 回复2026-07-15
We are so glad to hear that our staff was friendly and helpful, and that you received good service. We appreciate your kind words!
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Alexandre · 写过 1 条评价 · 已认证 · 体验于 2026-07-08 ·
★★★★★
阿古拉山提供的优质服务
Road Bear RV 回复2026-07-13
We're happy to hear that our service met your expectations. We appreciate your positive feedback!
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Harry · 写过 2 条评价 · 已认证 · 体验于 2026-07-08 ·
★★★★★
伟大的车辆
很棒的车,很好的人。
Road Bear RV 回复2026-07-13
We're so glad to hear you enjoyed our vehicles and found our team to be nice. We appreciate your kind words!
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Daphna Rothschild · 写过 1 条评价 · 体验于 2026-07-08 ·
★★★★★
远离这家房车租赁公司
远离这家房车租赁公司。这确实是我们租过的最差的房车租赁公司。我们之前从另一家公司租赁过 3 次,从未遇到过像 Road Bear / El Monte 这样的问题。
我们从西雅图地点租了它。我们的轮胎非常磨损,已经瘪了。他们的路边援助花了几个小时才给我们一个预计到达时间。然后备胎开始漏气。
当我们租用它时,我们看到另一个家庭在房车转向方面遇到了严重的安全问题,这毁掉了他们多天的假期。
为了您的安全和宝贵的假期时间 - 远离这家公司 - 从任何其他公司租赁 - 为了您和您所爱的人的生活。
Road Bear RV 回复2026-07-10
We are truly sorry to hear about the extremely negative experience you had with your recent RV rental from our Seattle location. We understand your frustration and concern regarding the worn-out tire, the delay in roadside assistance, and the subsequent issue with the spare tire. We also acknowledge your observation about another family experiencing safety issues. We take all feedback seriously, especially concerning safety. We are actively reviewing your comments to identify areas for improvement in our vehicle maintenance and roadside support services to prevent similar occurrences for future renters. We appreciate you bringing these critical issues to our attention.
We're so happy to hear you had such a wonderful rental experience with us! It's fantastic that the vehicle performed perfectly and that our team was able to get you set up confidently. We truly appreciate your kind words about our transparency and communication regarding pricing.
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Carlos · 写过 1 条评价 · 已认证 · 体验于 2026-07-04 ·
★★★★★
优质的服务和车辆条件...
优质的服务和车辆状况(干净且准备出发)
Road Bear RV 回复2026-07-10
We're glad you enjoyed our service and the pristine condition of our vehicles. We appreciate your feedback!
Thank you for sharing your feedback. We’re glad to hear you had a great experience with the RV. We’re sorry the WiFi service was not available as expected, but we’re glad our team was able to provide a propane credit to help make up for the inconvenience.
Thank you again for choosing us, and we’d be happy to help with your next trip.
We appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that our customer service was great and that you had a memorable overall experience. We understand your concerns about the additional costs for gas and RV parks, and the limitations of the internet package not being clearly communicated as non-unlimited. We also note your suggestion about early returns and refunds. Your insights are valuable as we continuously work to improve our services and ensure our pricing and package details are as transparent as possible for all our customers.
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Sonne · 写过 3 条评价 · 已认证 · 体验于 2026-07-01 ·
★★★★★
非常友好和乐于助人的工作人员
非常友好和乐于助人的工作人员,以及无忧无虑的房车返回。
Road Bear RV 回复2026-07-06
Wow, we appreciate this so much! Thank you for the 5-star review and for sharing your experience. We’re happy you felt taken care of, and we’re grateful you trusted us with your trip. See you next time!
Thank you for taking the time to share your experience. We understand how difficult and disruptive these issues must have been, especially while traveling with a baby, and we appreciate you bringing your concerns about the RV condition, support process, and drop-off experience to our attention. Your comments have been shared with our team for review, and if you would like to discuss your experience further, please contact our Guest Services team at [email protected].
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James · 写过 1 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
一切都很棒
Road Bear RV 回复2026-07-06
Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!
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G. Ed · 写过 1 条评价 · 已认证 · 体验于 2026-06-23 ·
★★★★★
约翰非常有帮助!
Road Bear RV 回复2026-07-06
Thank you for the 5 stars! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We'll share this with Josh, and we’d be excited to welcome you back anytime.
We're so happy to hear that your entire RV rental experience with us was positive, from reservation to return! We truly appreciate your kind words about our staff and the flawless condition of the RV. We look forward to welcoming you back for another adventure.
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DOLORES S. · 写过 2 条评价 · 已认证 · 体验于 2026-06-15 ·
★★★★★
Road Bear 租赁是您的最佳选择!
房车已准备好
问题得到解答
Road Bear RV 回复2026-07-01
We're glad we could help with your RV and answer your questions! We hope to see you again as one of our guests soon!
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Kari · 写过 1 条评价 · 已认证 · 体验于 2026-06-13 ·
★★★★★
租用和归还都轻而易举!
Road Bear RV 回复2026-07-01
We are so glad to hear that your rental and return process was smooth and effortless. We truly appreciate your positive feedback!
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Antonius · 写过 1 条评价 · 已认证 · 体验于 2026-06-25 ·
★★★★★
我们与 25 英尺 RV 度过了愉快的时光……
我们乘坐从Rosd Bear租来的25英尺房车度过了愉快的时光
Road Bear RV 回复2026-06-29
Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!
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Nick · 写过 2 条评价 · 已认证 · 体验于 2026-06-16 ·
★★★★★
简单的在线注册和很棒的…
轻松的在线注册和优质的设施服务
Road Bear RV 回复2026-06-26
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
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Matt · 写过 1 条评价 · 已认证 · 体验于 2026-06-16 ·
★★★★★
欢乐之旅
车辆新,保养良好,服务周到。
Road Bear RV 回复2026-06-29
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!