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Road Bear RV

63 条评价

4.563 条评价
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关于 Road Bear RV

数据更新
网站
roadbearrv.com
分类
车辆与交通
所在地
United States · Las Vegas
状态
待认证
近 12 个月
63 条评价
差评回复率
100%(2/2 条)
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Road Bear RV靠谱吗?

Road Bear RV(roadbearrv.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 63 条用户评价,属于车辆与交通分类,口碑优秀。87% 的评价为 4 星及以上,2% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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None · 写过 1 条评价 · 已认证 · 体验于 2026-07-03 ·

丹佛网站 - 不值钱

Tl;dr - 丹佛网站。与更便宜的房车租赁相比,不值得支付额外的费用。 我们打电话询问两种不同房车类型的描述,但我们得到的信息不准确,这对我们的旅行产生了负面影响。 当我们租用房车时,一氧化碳警报开始响起。工作人员说一切都好,打开窗户就修好了。然后我们让它随机发出连续几天的蜂鸣声,直到我们把它修好。 冰箱也有问题,会随机发出蜂鸣声并吵醒我们。无法修复。 黑水的泄漏意味着我们一直有令人作呕的污水滴落,当附近地点的人们注意到时,这是非常可怕的。 右侧后视镜无法保持笔直,我必须修理它。发动机的热空气不断进入驾驶员侧,我也解决了这个问题。 据我所知,我们是在旺季租的,但我们花了更多钱买了一辆更新、维护得更好的房车,但我们没有得到。不幸。

Road Bear RV 回复2026-07-15

Thank you for sharing your experience. We understand how disappointing it was to pay more for a newer, well-maintained RV and then encounter inaccurate information, repeated alarm and refrigerator issues, a wastewater leak, and several vehicle concerns during your trip. Your comments have been shared with our Denver team for review, and you may contact Guest Services at [email protected] if you would like the rental details reviewed directly.

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Hostettler · 写过 3 条评价 · 已认证 · 体验于 2026-07-10 ·

房车状况良好

房车状况良好。设备有待改进;我们仅根据要求收到了一些物品,或者在某些情况下根本没有收到。你必须检查所有这些事情。

Road Bear RV 回复2026-07-15

We appreciate your feedback regarding the motorhome's condition and the equipment. We're reviewing our inventory process to ensure all items are readily available.

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Gabriela · 写过 2 条评价 · 已认证 · 体验于 2026-07-03 ·

我们很满意

友好和乐于助人的员工,良好的服务

Road Bear RV 回复2026-07-15

We are so glad to hear that our staff was friendly and helpful, and that you received good service. We appreciate your kind words!

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Alexandre · 写过 1 条评价 · 已认证 · 体验于 2026-07-08 ·

阿古拉山提供的优质服务

Road Bear RV 回复2026-07-13

We're happy to hear that our service met your expectations. We appreciate your positive feedback!

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Harry · 写过 2 条评价 · 已认证 · 体验于 2026-07-08 ·

伟大的车辆

很棒的车,很好的人。

Road Bear RV 回复2026-07-13

We're so glad to hear you enjoyed our vehicles and found our team to be nice. We appreciate your kind words!

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Daphna Rothschild · 写过 1 条评价 · 体验于 2026-07-08 ·

远离这家房车租赁公司

远离这家房车租赁公司。这确实是我们租过的最差的房车租赁公司。我们之前从另一家公司租赁过 3 次,从未遇到过像 Road Bear / El Monte 这样的问题。 我们从西雅图地点租了它。我们的轮胎非常磨损,已经瘪了。他们的路边援助花了几个小时才给我们一个预计到达时间。然后备胎开始漏气。 当我们租用它时,我们看到另一个家庭在房车转向方面遇到了严重的安全问题,这毁掉了他们多天的假期。 为了您的安全和宝贵的假期时间 - 远离这家公司 - 从任何其他公司租赁 - 为了您和您所爱的人的生活。

Road Bear RV 回复2026-07-10

We are truly sorry to hear about the extremely negative experience you had with your recent RV rental from our Seattle location. We understand your frustration and concern regarding the worn-out tire, the delay in roadside assistance, and the subsequent issue with the spare tire. We also acknowledge your observation about another family experiencing safety issues. We take all feedback seriously, especially concerning safety. We are actively reviewing your comments to identify areas for improvement in our vehicle maintenance and roadside support services to prevent similar occurrences for future renters. We appreciate you bringing these critical issues to our attention.

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Alek · 写过 1 条评价 · 已认证 · 体验于 2026-07-02 ·

优质的租赁产品和体验

很棒的租赁产品和体验。这辆车表现完美,我们在旅途中使用它非常愉快。我认为定价是公平的(对于更新、更可靠的车辆和级别),并且 Road Bear 非常透明且善于沟通。 我从来没有感到“一分钱一分货”,因为他们没有试图隐藏任何东西或偷偷摸摸 - 他们对成本很清楚。 工作人员都非常乐于助人,花了很多时间让我们做好准备并让我们充满信心。

Road Bear RV 回复2026-07-10

We're so happy to hear you had such a wonderful rental experience with us! It's fantastic that the vehicle performed perfectly and that our team was able to get you set up confidently. We truly appreciate your kind words about our transparency and communication regarding pricing.

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Carlos · 写过 1 条评价 · 已认证 · 体验于 2026-07-04 ·

优质的服务和车辆条件...

优质的服务和车辆状况(干净且准备出发)

Road Bear RV 回复2026-07-10

We're glad you enjoyed our service and the pristine condition of our vehicles. We appreciate your feedback!

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Cynthia · 写过 1 条评价 · 已认证 · 体验于 2026-06-25 ·

我们的房车体验很棒

我们的房车体验非常好。 我们原本打算提供无线网络连接,但他们已经不在了,无法为我们提供该服务。不过确实用丙烷信用补偿了我们。

Road Bear RV 回复2026-07-10

Thank you for sharing your feedback. We’re glad to hear you had a great experience with the RV. We’re sorry the WiFi service was not available as expected, but we’re glad our team was able to provide a propane credit to help make up for the inconvenience. Thank you again for choosing us, and we’d be happy to help with your next trip.

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Kelsey · 写过 1 条评价 · 已认证 · 体验于 2026-06-24 ·

不过,客户服务很棒……

客户服务很棒,我想说整体体验是我们不会忘记的,但定价并不像他们网站上列出的那么准确。准备好支付汽油费,最后的总里程约为每英里 50 美分,房车公园……等等。我们还购买了包含互联网的套餐,但他们并没有表示它根本不是无限的,您可以获得大约一天的时间,然后您必须通过设备应用程序在整个旅程中支付更多费用。只需准备好支付大约 2-3 倍于您检查房车时最初列出的金额即可。我还希望他们有办法提前归还车辆并获得未使用金额的退款(类似于企业的运作方式)。

Road Bear RV 回复2026-07-10

We appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that our customer service was great and that you had a memorable overall experience. We understand your concerns about the additional costs for gas and RV parks, and the limitations of the internet package not being clearly communicated as non-unlimited. We also note your suggestion about early returns and refunds. Your insights are valuable as we continuously work to improve our services and ensure our pricing and package details are as transparent as possible for all our customers.

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Sonne · 写过 3 条评价 · 已认证 · 体验于 2026-07-01 ·

非常友好和乐于助人的工作人员

非常友好和乐于助人的工作人员,以及无忧无虑的房车返回。

Road Bear RV 回复2026-07-06

Wow, we appreciate this so much! Thank you for the 5-star review and for sharing your experience. We’re happy you felt taken care of, and we’re grateful you trusted us with your trip. See you next time!

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Thomas · 写过 1 条评价 · 已认证 · 体验于 2026-06-25 ·

与其他房车租赁机构相比,这不值得额外花费。

我们选择 Road Bear 是因为朋友和评论都认为花额外的钱是值得的——毕竟,您应该获得状况良好的相对较新的房车。然而,我们的情况绝对不是这样。我们没有得到任何羽绒被,炉子坏了,冰箱坏了两周,晚上发出可怕的、非常大的噪音,倾倒软管有洞,排水阀没有正确关闭——这意味着当我们打开盖子时,所有的“嘘**”都溢出来了…… 我们带着婴儿旅行,所以这些都是主要问题! “紧急热线”让我们等待了至少30分钟,而我们最终得到的帮助完全没有用(被告知要自己找维修店,买羽​​绒被,买一个取暖器和冰箱等)。在偏远的落基山脉并不那么容易,我想要一个假期,而不是一次我必须自己修理房车的旅行!最后,我们在归还房车时不得不就退款问题争论了几个小时,因为热线没有告诉我们需要带回我们购买的所有物品(羽绒被、冰袋、冷却器等)。我们想补充的是:如果下车时的讨论更加以客户为导向,而不是如此令人不快和消极的不友好和几乎敌对的情况,那么整体体验会更加积极(这些事情很可能发生在房车中),我们可能会给出 3 甚至 4 颗星(并且视而不见) 底线:我绝对不推荐这家房车租赁公司!省点钱或者——我认为——在加拿大租房。弗雷泽威房车看起来好多了;差异是惊人的。

Road Bear RV 回复2026-07-06

Thank you for taking the time to share your experience. We understand how difficult and disruptive these issues must have been, especially while traveling with a baby, and we appreciate you bringing your concerns about the RV condition, support process, and drop-off experience to our attention. Your comments have been shared with our team for review, and if you would like to discuss your experience further, please contact our Guest Services team at [email protected].

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James · 写过 1 条评价 · 已认证 · 体验于 2026-06-22 ·

一切都很棒

Road Bear RV 回复2026-07-06

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

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G. Ed · 写过 1 条评价 · 已认证 · 体验于 2026-06-23 ·

约翰非常有帮助!

Road Bear RV 回复2026-07-06

Thank you for the 5 stars! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We'll share this with Josh, and we’d be excited to welcome you back anytime.

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P.S. · 写过 3 条评价 · 已认证 · 体验于 2026-06-29 ·

从预订开始的整个体验…

从在线预订房车到检查房车再到交房车的整个体验都是 100% 积极的。 工作人员很棒。房车很干净,可以出发了。一切都完美无缺。 我们很快就会再次从 Road Bear 那里租房。 😎

Road Bear RV 回复2026-07-06

We're so happy to hear that your entire RV rental experience with us was positive, from reservation to return! We truly appreciate your kind words about our staff and the flawless condition of the RV. We look forward to welcoming you back for another adventure.

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DOLORES S. · 写过 2 条评价 · 已认证 · 体验于 2026-06-15 ·

Road Bear 租赁是您的最佳选择!

房车已准备好 问题得到解答

Road Bear RV 回复2026-07-01

We're glad we could help with your RV and answer your questions! We hope to see you again as one of our guests soon!

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Kari · 写过 1 条评价 · 已认证 · 体验于 2026-06-13 ·

租用和归还都轻而易举!

Road Bear RV 回复2026-07-01

We are so glad to hear that your rental and return process was smooth and effortless. We truly appreciate your positive feedback!

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Antonius · 写过 1 条评价 · 已认证 · 体验于 2026-06-25 ·

我们与 25 英尺 RV 度过了愉快的时光……

我们乘坐从Rosd Bear租来的25英尺房车度过了愉快的时光

Road Bear RV 回复2026-06-29

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

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Nick · 写过 2 条评价 · 已认证 · 体验于 2026-06-16 ·

简单的在线注册和很棒的…

轻松的在线注册和优质的设施服务

Road Bear RV 回复2026-06-26

Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!

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Matt · 写过 1 条评价 · 已认证 · 体验于 2026-06-16 ·

欢乐之旅

车辆新,保养良好,服务周到。

Road Bear RV 回复2026-06-29

Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!