Greetings. We apologize for the trouble, but this sounds like a possible temporary network (or device-side setting) problem which should be easily addressable.
You can use Roamless on 4 different networks in Spain: Vodafone, Movistar, Yoigo, Orange. So even if your current connection is unexpectedly slow on one particular network, you can manually select & connect to another network.
But please open an in app ticket > ask to speak to a team-member and we will help restore your network speed to its regular, expected 100mpbs+ levels.
We look forward to hearing from you,
Roamless Team
Hi Calvin,
Sorry to hear about the trouble you've had. As we do not have a ticket from you in our support system, we wanted to reach out here.
Per our logs, your eSIM is already installed on your device so you do not have to re-install/re-activate it to use it in California.
You can simply go to your device Settings > Mobile Service > SIMs, find your Roamless eSIM there and turn it on.
Once you do this, select it for Mobile Data and you will be connected right away.
Since Roamless eSIM is a global eSIM, you only need to install it once. After that, you can turn it on > use it > turn it off when you're back home, and then turn it on again when you travel next.
We hope this helps clarify things.
Best,
Roamless Team
