Rocket Rx

Hello Joel, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion surrounding your delivery. We understand how disappointing it can be when your order does not arrive within the timeframe you expected. We’d appreciate the opportunity to look into your order, address your concerns, and work toward a resolution. A member of our team has reached out to provide further clarification and support. We appreciate you bringing this to our attention and hope to resolve your concerns promptly. Best regards, The RocketRx Team

Hello John, Thank you for taking the time to share your honest feedback. We’re sorry to hear about your experience, as this is not the level of service we aim to provide. We understand how concerning it must have been to notice a potential discrepancy with your order, especially as a first-time customer. We also apologize that you were unable to get the support you needed and that this matter was not addressed sooner. While we were unable to locate previous communication attempts on our end, we’re sorry that your concerns went unresolved. We have reached out to you directly via email so we can review this further and work toward addressing any outstanding concerns. We truly appreciate your feedback, as it helps us identify areas where we can improve our services and customer experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to make things right. Best regards, The RocketRx Team

Hello Thomas, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced and understand how important it is to feel supported when managing your order. Feedback like yours is incredibly valuable, as it helps us identify areas where we can improve and continue providing a better experience for our patients. We’re sorry to hear that you did not feel supported, as this is not the level of service we strive to provide. Upon further review, we pleased to confirm that your concern was reviewed and addressed. We have also reached out to you directly via email to acknowledge your feedback, provide additional support, and ensure we have addressed any outstanding questions or concerns. Thank you again for sharing your experience. We appreciate the opportunity to review your concerns and continue working toward providing a better patient experience. Best regards, The RocketRx Team

Hello Joe, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the re-ordering process was frustrating and that you felt unsupported when trying to get assistance. We understand how important it is to have a smooth and reliable way to manage your medication, and we recognize how frustrating it can be when the process does not meet your expectations. Providing accessible, timely, and helpful support is extremely important to us, and we sincerely apologize that your experience did not reflect the level of care we strive to provide. Unfortunately, we were unable to locate your patient account based on the information provided. We would appreciate the opportunity to look into your experience further, better understand what happened, and help address any concerns you may have. Please reach out to our support team with your account details so we can assist you directly. Thank you again for sharing your feedback. We truly appreciate your input and the opportunity to continue improving the experience we provide for our patients. Best regards, The RocketRx Team

Hello Joel, Thank you for taking the time to share your feedback. We apologize that your expedited shipping experience did not meet your expectations. We understand how frustrating it can be to pay for an expedited service and experience delays, and we’re sorry for any inconvenience this may have caused. We would appreciate the opportunity to review your experience and address any concerns. We previously reached out to request additional information but were unable to locate your account with the details available. If you’re able to provide your order information to our support team, we would be happy to investigate further and assist. Additionally, if you have any further concerns regarding your treatment or overall experience with us, please don’t hesitate to reach out. Our team is here to provide support and ensure your concerns are addressed. Thank you again for sharing your experience with us. Your feedback is important, and we appreciate the opportunity it provides for us to continue improving the care and service we deliver. Best regards, The RocketRx Team

Hello, Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention and apologize for any frustration or confusion you experienced during your ordering and verification process. At RocketRx, we are committed to providing safe, convenient access to prescription care while maintaining the highest standards of patient privacy and security. As a telemedicine company providing prescription medications, we are required to complete a two-step identity verification process, which includes a valid government-issued ID and selfie verification. We understand that providing this information may feel like an additional step, but it is an important measure that helps ensure prescriptions are issued to the correct individual and protects against unauthorized use. All information submitted through this process is handled securely and in accordance with applicable privacy and security requirements. Our licensed healthcare providers carefully review patient information to determine appropriate treatment options, and we strive to make our ordering process as transparent and seamless as possible. We also understand that delays related to verification can be frustrating, particularly when expedited shipping has been selected, and we apologize for any inconvenience this may have caused. We would appreciate the opportunity to review your experience in more detail and address any remaining concerns. Our team has requested additional information so we can better assist you and work toward a resolution. Thank you again for your feedback and for allowing us the opportunity to improve your experience. Kind regards, The RocketRx Team

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that neither product delivered the results you were hoping for. We understand how disappointing it can be when a treatment doesn't work as expected, especially after trying more than one option. While individual responses can vary from person to person, we never want our customers to feel dissatisfied with their experience. We truly appreciate your thoughtful feedback on our treatments. Your insights are incredibly valuable and help us continue to enhance the experience we provide to our patients. Our team has followed up with you via email and would love the opportunity to learn more about your experience and work toward a resolution. Please keep an eye on your inbox, and we look forward to connecting with you! Kind regards, The RocketRx Team

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration. In some cases, orders may be temporarily delayed if there are issues with the ID or selfie provided during the verification process. When this happens, we always communicate updates and next steps through email and SMS to ensure patients are kept informed. We’re sorry if this process felt unclear or frustrating, and we appreciate your patience while it was being resolved. If you have any remaining questions or concerns, our team is always here to help and happy to assist further.

Hello David, Thank you for sharing your feedback with us! We are thrilled to see you taking advantage of our discount codes on your orders. Because our promotions are frequently updated, the savings can range from flat-rate dollar amounts to varying percentages depending on the current offer. To ensure you never miss out on our best deals, we highly recommend adding us to your safe sender list in your email contacts. Additionally, please be sure to review the terms and conditions of each promotion. Promotional codes feature specific expiration dates and, in some cases, apply only to select medications. Lastly, please be advised that we only sell GENERIC medication. We hope this helps clarify how our promotional codes operate. Thank you again for your time and for choosing our services! If you have any further questions about upcoming offers or need assistance applying a specific code to a future order, please let us know!